Tin Leg Travel Insurance Reviews

I fractured my ankle in Spain and contacted Tin Leg for assistance. I was transferred three times on the phone. I didn’t receive much help how to proceed or what was covered during a very stressful time.
I was not cleared for travel back to the US until an orthopedist evaluated the injury 7-10 days later.
I have purchased travel insurance the past 15 years and luckily have never filed a claim with the same company. I read about Tin Leg in a travel blog being highly rated so I thought I’d try them this trip. Claim is in process so hopefully it will proceed smoothly.

They make it impossible to collect on a claim

So far communication has been excellent and claims assistants have been helpful.

We had to cancel our trip due to a medical emergency. I was able to submit all documentation online, communication from tinleg was frequent, and all our prepaid expenses were covered.

My only need was for medical coverage while traveling in Spain. Tin Leg allowed me to get that coverage, so I was pleased. Fortunately, I had no medical issues while traveling. I will likely use Tin Leg again for future trips.

I have purchased Tin Leg travel insurance many times. I’ve chosen this company because of its good coverage, reasonable prices and good reviews. So far, I have never had to use this insurance so I really don’t know how well it would work after filing a claim.

We’ve used Tin Leg for many trips and will continue to do so. Their customer service is excellent. We didn’t have a claim on this policy but have had a claim on an earlier policy and that service was excellent as well.

My wife was diagnosed with stage 4 lung cancer 2 days before we were scheduled to depart on our trip. I thought the paperwork from the hospital admission/discharge would be considered proof of "illness that any reasonable person would find it unable to complete their trip". That's what it states when you purchase the insurance. That wasn't enough. While my wife is home on hospice dying, I had to chase down a doctor and try and get them to fill out another form. I think, under the circumstances, the claims department could have done that leg work. The first time I spoke with customer service I felt as if they were uncaring and rude. My second interaction with customer service was much better. I didn't even purchase the insurance for this reason. I purchased the insurance because it was hurricane season. Actually, the day we were to arrive at our destination a state of emergency was declared because of a hurricane. It makes me wonder if I would have needed to get a statement from the Governor as to why he declared a state of emergency. My claim is not complete yet, so there is still time for me to change my mind about tinleg's quality of service. Unfortunately, at this time, though, I would recommend others to try a different insurance company.

The lady I spoke with about making a claim was polite and knowledgable.

Process with Tin Leg was much better than other companies. Process was a little slower than expected, but ultimately completed as requested. Will purchase Tin Leg again for future trips.