Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
379,451
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AVG. MONTH
8,370
Total Reviews
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SINCE 2014
5,524
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,524 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    4003
  • 4
    924
  • 3
    330
  • 2
    129
  • 1
    138
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  • Tin Leg policy: Gold

    The online resource is easy to use, and when I had a question and reached out for support, the person assisting was timely and excellent!

    Renelle from WI
    Review Received: May 1, 2026
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    1 out of 2 people found this review helpful
    Tin Leg policy: Cruise

    i have date mistake from my side. but tin leg change ride away

    Kaushika from NJ
    Review Received: April 28, 2026
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    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    For a small $200 claim, I have submitted over 20 documents. They need more. And every time it’s a different set of documents. It feels more like a scam really. I finally got fed up and said I won’t be providing any more documents. I suppose that must have made them happy.

    Matt from WA
    Review Received: April 28, 2026
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    22 out of 22 people found this review helpful
    Response from Tin Leg

    Thank you for sharing your feedback. While we understand that multiple requests can feel repetitive, these documents are necessary to verify the details of each loss and ensure we are fulfilling the specific terms of your policy accurately. If you have any further questions, please reach out to your claim adjuster via email.

    Tin Leg policy: Luxury

    The person who I interacted with to receive the insurance that I needed was very professional, kind, and efficient.

    Debora from PA
    Review Received: April 27, 2026
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    0 out of 1 people found this review helpful
    Tin Leg policy: Gold

    Nice to know it was there if we needed it. The customer service rep helped me decide which policy to get. She was very professional, helpful and nice.
    We just purchased medical coverage in case we had an accident or injury on our trip, as our credit card had travel benefits in case we needed them. We did catch head colds, but nothing serious enough to delay us or stop us from doing anything. Therefore, no claim needed. Plan to use them again in the future.

    Janet from FL
    Review Received: April 26, 2026
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    0 out of 11 people found this review helpful
    Tin Leg policy: Gold

    Always top level service purchasing online policies thru Tin Leg. And in communications with customer service when I’ve had to reach out with destinations update related to my cruises. Will continue to utilize Tin Leg for all of my future cruise travel policies!.

    Dawn from OH
    Review Received: April 26, 2026
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    2 out of 5 people found this review helpful
    Tin Leg policy: Gold

    I needed to change the destination and date due to Middle East issues. Normally, a change is granted right away. It took several days this time due to the work load of the people responsible. As with many travel associated companies the Middle East has caused havoc with cancellations, changes, etc. I think and hope it was a one time occurrence.

    Nancy from GA
    Review Received: April 26, 2026
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    2 out of 3 people found this review helpful
    Tin Leg policy: Gold

    Excellent experience and piece of mind during travel.

    Diep from FL
    Review Received: April 26, 2026
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    0 out of 1 people found this review helpful
    Tin Leg policy: Gold

    I have used this company several times for travel. Easy to compare different policies on line and apply for coverage online. Very happy after purchasing a policy we are sent a detailed explanation of benefits of policy and contact numbers. Happy to report have never had to file a claim.

    Melissa from KY
    Review Received: April 26, 2026
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    2 out of 3 people found this review helpful
    Tin Leg policy: Economy

    .

    Neri A from TX
    Review Received: April 25, 2026
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    1 out of 2 people found this review helpful

Last updated: June 27, 2026