Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
Needed to know how to get in touch w a doctor. TIn Leg explained to me how to get in touch, what I need in order to cancel a boat day - and what my options are.
I've had some difficulty uploading support documents to the claim form. Hertz and Delta are the two providers I used for the trip. I did forward emails from Hertz to the claims department, and hope they are able to use that as proof of my purchase and refunds.
The process and instructions were simple and easy to follow.
We received the check for my medical expenses in a timely manner.
We will be using Squaremouth again when we travel.
I really cannot complain about my interaction with a “person”.
Tin leg was great robin assist was aweful losing paperwork and mixing up claim numbers
Our European trip hit a bump when Paris experienced a 104F heat wave and our hotel's AC broke. One of the party suffered heat illness and had to get an ambulance to the ER, then IV fluids. They released him and said he needed to recover in a hotel with functioning AC or his illness would worsen. So as not to end a 2 week trip on day 2, we had to move to a new hotel and incur extra cost. Tin Leg denied a well documented claim as it did not end the trip then and there (which would have been far more costly to them than incremental hotel costs for a couple of days until we moved on). This makes no sense and does not take into account the medical part of the policy where emergency sickness will cover hotel cost. Very disappointed! Not choosing Tin Leg from the insurance options going forward.
I believe that I've used tin leg three times now maybe four. I will continue to use this company. I did file one claim and was promptly reimbursed.
It is impossible to file a claim. No matter what paperwork you send, then they want something else. I had a minor medical claim. I am on medicare which has no coverage outside the USA. They want me to sign a form that I have no medical insurance at all - this is not true. So I cannot get paid on the claim.
The insurance is useless.
We appreciate your feedback and understand your concerns about your active claim. Please reach out to your claim adjuster via email, and we’ll arrange a call to go over the details and answer any questions you have.
Interaction with customer service was quick and efficient for the questions that I had
I became ill while traveling in Slovenia. As I was unable to continue with the trip and getting worse, my wife and I returned home to the US. I have filed a claim ….#38817-01
While getting info about the details of how to file a claim I spoke to 2 representatives in the Claim’s Dept. Both were courteous and helpful.
Thank you,
Joseph W Coffman
Thank you for your feedback. We are glad to read that our Claims representatives were courteous and helpful during such a stressful time. We noticed your 3-star rating and always want to ensure we are delivering the best possible service. Could you please reply to your claim adjuster's email to let us know if there is anything we could have done better to earn 5 stars? Your insights are incredibly valuable to us.
Last updated: September 21, 2026