Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
417,699
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AVG. MONTH
8,397
Total Reviews
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SINCE 2014
5,809
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.06/5
Customer Service During Claim
4.06/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.51 (5,809 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    4201
  • 4
    971
  • 3
    351
  • 2
    133
  • 1
    153
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  • Tin Leg policy: Gold

    Choosing a policy, on-line, is simple. The coverage options are mostly understandable. Where you are uncertain that you fully understand something, the agents are easy to contact and are most helpful.

    ANTHONY from TN
    Review Received: September 15, 2026
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    Tin Leg policy: Gold

    I had to go the hospital on my trip. I called the customer number on a Saturday, and was able to speak to someone who guided me through the claim process. The whole process went really smoothly, and I was very satisfied with the ease of the claim process. The time between filing the claim and receiving approval was just a few weeks. I was very happy with the Tin Leg, and after my experience I would highly recommend them.

    Kerrie from OR
    Review Received: September 13, 2026
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    5 out of 5 people found this review helpful
    Tin Leg policy: Gold

    Super satisfied from A to Z with the interaction of my purchase. Everything was so easy and understandable, clear and represented well. I would definitely purchase from you again. The customer experience was outstanding.

    Rory from HI
    Review Received: September 12, 2026
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    1 out of 1 people found this review helpful
    Tin Leg policy: Gold

    I got affordable insurance and piece of mind for my hiking trip to the Dolomites. 24 hours before I departed!

    Amy from CO
    Review Received: September 11, 2026
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    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    I am just starting the claim process

    Douglas from IA
    Review Received: September 10, 2026
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    0 out of 1 people found this review helpful
    Tin Leg policy: Economy

    Brian from KY
    Review Received: September 9, 2026
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    0 out of 0 people found this review helpful

    Tin Leg was great. They processed the claim quickly and it was a very simple process.

    Tin Leg policy: Standard

    Customer service was easily accessed. No long wait times. It was easy to add additional coverage to the policy.

    Michael from NJ
    Review Received: September 6, 2026
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    2 out of 2 people found this review helpful
    Tin Leg policy: Gold

    It will be great to claim for my delayed baggage. I will appreciate it .

    Ping from WA
    Review Received: September 4, 2026
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    0 out of 0 people found this review helpful
    Tin Leg policy: Standard

    Tin Leg's response time is pretty fast. I had to file my medical claim with my primary insurance first. Once I received the "Explanation of Benefits" from them, Tin Leg reimbursed the difference within a week.

    Helen K. from NY
    Review Received: September 3, 2026
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    4 out of 4 people found this review helpful
    Tin Leg policy: Gold

    Tin Leg answered all my questions ahead of time. It was very reassuring to travel European countries knowing we would not have huge medical bills in the event of an emergency. I viewed it like car insurance- it's there if we need it. I highly recommend Tin Leg.

    Kelly from NY
    Review Received: September 3, 2026
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    1 out of 1 people found this review helpful

Last updated: November 11, 2026