Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
366,527
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AVG. MONTH
8,280
Total Reviews
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SINCE 2014
5,414
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,414 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3917
  • 4
    911
  • 3
    328
  • 2
    125
  • 1
    133
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  • Tin Leg policy: Gold

    Great insurance if you ever need it on a international trip good to have just incase you would need it. I would recommend this insurance to anyone that travel international.

    Arthur Ernest from TX
    Review Received: March 7, 2026
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    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    The claims process with Tin Leg was very easy and efficient. I purchased travel insurance because I wanted insurance in the event I may need a medical evacuation to return home for an emergency. During my trip I had a cancelled flight while in transit and was delayed 30 hours. Tin Leg covered the cost of my hotel and meals. The claims process was simple and handled very quickly. I've used Tin Leg for travel insurance in the past but this was my first claim. I will definitely continue to use Tin Leg for future travel.

    Daniel from KY
    Review Received: March 7, 2026
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    7 out of 7 people found this review helpful
    Response from Tin Leg

    That’s fantastic to hear—thank you for the kind words! We’re thrilled you had a great experience with our claims process, and we truly appreciate your trust in us for your travel protection.

    Tin Leg policy: Gold

    Going smoothly so far. Hopefully will be settled soon.

    Steven from AR
    Review Received: March 6, 2026
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    0 out of 0 people found this review helpful

    Review Updated: 04/14/2026

    The process was easy to understand and submission of all requested documents was an easy process. The approval was prompt and I received my payment in a timely manner as per the company notification.
    Thank you,
    Steven Sigsby

    Tin Leg policy: Gold

    I filed a claim on Feb. 26 and only received a general acknowledgement email. I sent a second request and have not heard anything back from Tin Leg. It's very disappointing.

    Debra from NC
    Review Received: March 6, 2026
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    1 out of 4 people found this review helpful
    Response from Tin Leg

    Thank you for your feedback. Your claim adjuster sent a follow up email to you on March 5th. If you still have questions or concerns, please reach out to your claim adjuster by email so we can set up a time to talk and provide more clarity.

    Tin Leg policy: Standard

    Agent was very polite and explained documentation of airline delay and cancellation coverage based on reasons provided by airline are critical. Keep everything they send you.
    Learned a lot and they were very patient with explaining.

    Diana from PA
    Review Received: March 5, 2026
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    1 out of 1 people found this review helpful
    Tin Leg policy: Gold

    Lisa from CA
    Review Received: March 5, 2026
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    0 out of 0 people found this review helpful

    We were requested to send so many documents and receipts i er a period of weeks to review our claim and ultimately our claim was denied due to reason(s) that they could find to deny us. I would give the company a zero star!

    Tin Leg policy: Standard

    I chose tin leg through square mouth. I called about weather effecting travel. The customer service rep was great, relaxed, knowledgeable.
    Very grateful they even answered the phone! Thankfully our flights were flawless….just booked another trip, and again chose tin leg….great customer service, and value

    ANN from MA
    Review Received: March 3, 2026
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    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    Anonymous from NY
    Review Received: March 3, 2026
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    0 out of 0 people found this review helpful

    The claim required a significant amount of documentation to be submitted before the claim was approved.

    Tin Leg policy: Gold

    Our trip was delayed due to cartel activity in Puerto Vallarta, Mexico. I call customer service to verify the medial coverqage was extended. Person I spoke with very friendly and answered that question. I also inquired if this event would be covered by Travel Delay. She thought it would, but clarified she is not a claims adjustor.

    Janet from WI
    Review Received: March 2, 2026
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    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    We thought we mind need to file a claim, but ended up not.

    Charles from WV
    Review Received: March 2, 2026
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    0 out of 0 people found this review helpful