Tin Leg Travel Insurance Reviews

Documents ration that is required is onerous; and there was no requested documentation when policy was sold.

It was a nightmare dealing with TinLeg. A total nightmare. The processes and procedures they have in place are not at all customer friendly or useful. They are so bad it is almost like a bad slapstick movie.
My sister and I were taking a tour of the UK and used different insurance carriers. My sister had a sudden medical condition that precluded her being able to travel. Her insurance paid back the $1,000 travel deposit promptly and closed the case.
I, however, had TinLeg. It took months and months and months for them to get their act together. They lost documents, said they didn't receive faxes and mail, and on and on. I was tempted to just give up. Finally --after 82 pages of medical history went to them they finally sent me my $1,000 travel deposit back.
Hours and hours of time and copying and mailing and faxing.
I will never use them again and hope this message will be useful to others that might consider dealing with them. Avoid at all costs.

Since this was a very expensive trip and you don't know when there's fires in Canada or other issues. We decided to purchase insurance and the reviews were very good for this company. They gave us peace of mind knowing that if something happened we would be reimbursed.

The only item that wasn't addressed correctly in my opinion was one of my claim items being rejected. The rejected claim item was for additional parking costs. I didn't have a daily amount listed on my parking receipt and instead sent the whole charge and made a note showing a pro-rated portion. No allowance was made for the pro-rated portion and Tin Leg rejected it as if I was asking for it all to be reimbursed, which I wasn't. However, because my claim was less than $600 and my policy capped at $500, it was a moot point to me.

Overall, I am happy with Squaremouth and Tin-leg. I have purchased with them before without the need to file a claim and will continue to do so, as I have found their price points for the features I want in travel insurance to be a good value.

Thanks,
Tim

Very bad insurance company. I filed a 2 claims and on both claims they would not to take care of me. One was trip interruption, where they refused to pay for the interruption. The second was a lost baggage for 6 days and they as well refused to pay. Please be aware, DONT buy any insurance from them.

I filed a claim with Tin Leg for the miniscule amount of USD$2,400 for three (3) of the four passengers; the representative from this carrier is requesting so many proofs we actually traveled. Apart from all the other requirements, like proof of loss, proof of payment for the loss, etc., which I have provided, she insists she needs the email confirmation from the airline from when we purchased the tickets. I don't have the airline email confirmation for two of the travelers, only for one of them, since we made two separate reservations and deleted the other reservation after we returned. I provided a copy of the credit card statement with confirmation of the purchase of all four (4) airline tickets, which also include ticket numbers, as well as copies of outbound and inbound boarding cards. 

This process has been exhausting, and I believe Tin Leg hopes I get bored and give up on the claim.

I will not recommend this carrier; I would rather forgo travel insurance than use them again.

I chose TinLeg because we got better coverage for the same amount as other policies.

The customer service has been very responsive ..

I hope that my claim will be resolved soon …