Tin Leg Travel Insurance Reviews

Thank you for sharing your feedback with us. We sincerely apologize for the difficulties you've encountered in filing your claims. We understand how frustrating this process can be, especially when dealing with multiple small claims.
Your experience is important to us, and we are committed to making improvements. After discussing with our claims team, we see that a claim has not yet been submitted. To better assist you with your current claim, we would like to offer our direct support. A member of our claim team will be reaching out to you directly to assist with your claim submission and answer any questions you may have. We appreciate your patience and hope to make the process smoother for you moving forward.

Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced while waiting on hold with the Emergency Assistance provider.

I have spoken with the Emergency Assistance provider's management team and a full review of your experience was completed. Upon investigating your calls, we found that the level of service you received was indeed less than favorable. This is not the standard of service we strive to provide, and we are taking immediate steps to address the hold times you experienced Emergency Assistance company to prevent it from happening in the future. I understand that you were looking for a guarantee of payment to be given to the hospital, however, please note that at the time of your call, this would not have been possible without receiving additional documentation from the hospital. Our claims team will continue to work with you on your current claim and review any unexpected expenses incurred due to your emergency.

Again, I recognize this was a frustrating process for you and apologize for this experience.

Thank you for bringing this to our attention, we apologize for the frustration you have experienced.
I have reviewed your claim with our claims team to gather more information regarding your claim. I understand that your claim was unfortunately denied because the medical costs were paid for with onboard promo credits provided by the cruise line. The policy does not provide reimbursement for credits used.
I understand this has been a lengthy and frustrating process for you, and apologize that your claim did not have a more favorable outcome.