Tin Leg Travel Insurance Reviews

Very accommodating —I am not technology astute so they were kind enough to copy all documents and send through snail mail—I very much appreciated this

Claim in process so haven’t had much contact with Tin Leg

The person on the phone (Justine) was very helpful and in taking my claim. She was pleasant and she walked me through everything I needed to do. Excellent customer service.

I received high quality customer service with Tin Leg prior to my departure for our month long trip to Asia. The associate answered all my questions so I felt comfortable to proceed with purchasing the insurance. I will definitely use Tin Leg again if we embark on a long vacation in the future.

The purchasing of the policy was good. The agent we spoke with was very knowledgeable and helpful.

The real test will be to see how the claim is handled.

Your agents were very helpful in working with me to find travel insurance that met my needs while keeping costs as low as possible.
Paperwork I received seem clear & concise. Although we didn't need to file a claim, we slept well believing we'd be taken care of, if needed.
Spoke to 2 of your agents & they were both pleasant, patient & knowledgeable.
Thank you. I will go to your company first the next time we travel.

Prior to leaving, I extended the length of my trip. I called Tin Leg to inform them of the return date change. They adjusted my coverage accordingly at no extra cost. Took care of my request quickly and nicely.

No problems so no interaction with company. Too bad it is so costly!

I did file a claim for delayed luggage. They made the claim process very easy to start and download required documents. It was a very easy process and I received my claim within 2 weeks. It was truly hassle free. I just bought a new policy with them for an upcoming trip. I highly recommend.

I sent emails to tin leg om April 6 and April 21 as well as submitting a request via the portal a week or so later but have still not received a response to any of them. I don't know if my doctor sent the medical report to you yet - I sent you the letter that his doctor wrote before we knew that you required a special form. My husband had a flare-up of his COPD shortly before we were scheduled to leave for our cruise and we had to cancel. He was well when we booked the cruise last year, while we were on the cruise last year and purchased the policy a couple of days later.
I am trying to find out what other documentation I have to send to you. I submitted my claim online and thought that I would be able to view it on your portal but that is not possible and there is no way to check claim status online. I feel like I am sending my messages into a vacuum.
I bought a 'cancel for any reason' policy with coverage for pre-exisiting conditions and would like to know how far I am along in the claims process and what else you need from me.

Based on my claims experience so far, I would not recommend tin leg.