Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
Had no issues so my contact was only in the beginning. Had questions about the right insurance policy for my needs and a very friendly agent pointed me in the right direction.
Thank you.
Easy to file a claim. Reasonable time to process, approx 3 weeks.
Didn't appreciate that they paid less than the medical expenses (which they approved) because I had a credit on my account which could have been applied to any expense. So they deducted that from what they paid me. I questioned that and they did not budge. So I will look for other travel insurance companies in the future.
Thank you
The web site is terrific, so easy to use and so informative. I phoned squaremouth with a question and was promptly connected to a real person who was able to answer my question quickly and clearly. I could not be more satisfied.
No point in purchasing. I purchased the “cancel for any reason” and they still found any way possible to ensure the claim would not go through since it was more than what we paid for the insurance premium. Will not use again.
Thank you for your feedback. We understand your frustration with your recent claim.
Cancel for Any Reason (CFAR) coverage is designed to provide flexibility before your trip departure. It allows you to cancel your trip for any reason and receive a percentage of your trip cost back, up to a certain limit. Unfortunately, CFAR coverage does not apply to incidents that occur during your trip.
In this case, it appears you experienced a medical issue while traveling. This type of situation would typically fall under Trip Interruption coverage. However, for a Trip Interruption claim to be valid, the insured must be seen and treated by a qualified physician during the trip.
We understand that you chose to withdraw your claim. If you were seen by a physician during your trip, please reach out to reopen your claim. We hope this helps to explain the coverage and policy details. Your claim adjuster is available to assist with any questions.
Your staff rocked explaining things to me and helping me sort my purchase
It was easy and the two representatives I spoke to were both very friendly, helpful and knowledgeable.
Everyone I interacted with in purchasing your policy was very helpful. I would use you again. Thanks.
My husband died a month before our cruise and I am still waiting to hear back from my claim!
Thank you for taking the time to share your feedback with us. We are sorry to hear about the passing of your husband.
The documentation we request is necessary to determine whether a claim can be covered according to the terms of the policy. After reviewing your claim with our claims team, it appears as though we are missing some documents. A follow-up was sent to your email on December 23rd outlining the documentation needed to finalize your claim.
We regret that this situation has caused you inconvenience and hope this explanation clarifies. Your claim adjuster is available to assist with any questions in the meantime. We appreciate your patience and hope to make the process smoother for you moving forward.
Last updated: November 12, 2026