Tin Leg Travel Insurance Reviews

Great service

Customer service responded quickly and professionally. I am now waiting to be contacted by an interviewer about my claim. I filed the claim last Friday and have not heard from the interviewer yet. This delay concerns me. I chose TinLeg trip insurance in part because it had good reviews about timeliness of paying claims. I hope that is still true. It will be a major factor in whether I recommend this company to friends seeking trip insurance.

Easy to talk to and informative.

Tin Leg provides good coverage at a good price. When I made a mistake on the dates for my trip, customer service was prompt, professional, and helpful.

Short times on hold
Knowledgeable employees
Good follow through
Great rapid email confirmations
How to upload documents could have a quick tutorial link
Have recommended to friends

So much better than other trip insurance I've used, especially my last one with Road Scholar that took 85 days to decide I had a credit rather than a cash refund for missing an entire trip due to American Airlines taking 26 hours (not a misprint) to cancel my flight from Phoenix to London. I will definitely use Tin Log again.

I bought the insurance to cover a cruise that I had to cancel. I was able to transfer the policy to a different trip without any problem.

They helped me change the dates of my coverage and add coverage when I extended my trip.

Information easily accessed and clear about policy. Had difficulty buying policy. Took several attempts online and then had to call representative to purchase. No other probl, thank yiu

The customer service representative was polite and responsive whenever I had questions so I appreciated that.

However, I was very disappointed with the claim review process. We had to make a flight change (resulting in approximately $300 in change fees and fare differences) for a reason that we acknowledged from the outset was not covered by the Trip Interruption coverage. We had purchased Cancel for Any Reason coverage and, as a result, had contemplated just cancelling and rescheduling our trip which would have resulted in a higher claim. However, in an effort to mitigate damages, we simply rescheduled our flights. As a result, we could have submitted a much higher claim but instead our efforts to mitigate resulted in a declination of coverage.

We are disappointed in how this claim was handled. This was our first time purchasing a Squaremouth/Tin Leg policy. We have had much better experiences with Allianz and other travel insurance companies.