Tin Leg Travel Insurance Reviews
Compare Tin Leg Plans in Just A Few Simple Steps
Overview
Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
-
“Tin Leg policy: Gold
Very nice and knowledgeable staff
Bill from SCReview Received: May 4, 2024Was this review helpful?1 out of 1 people found this review helpful“Tin Leg policy: StandardExcellent customer service! We previously had purchased with Generali and needed to file a claim. Their customer service was dreadful! Thank you for your service and we will definitely use you again.
Laurel from TXReview Received: May 3, 2024Was this review helpful?1 out of 1 people found this review helpful“Tin Leg policy: GoldThe claim process was very easy but also, my claim was simple as it was a paid in full cruise with cancel for any reason with no other travel involved. I received my expected reimburesment in the time frame specified.
Heather from FLReview Received: May 1, 2024Was this review helpful?3 out of 3 people found this review helpful“Tin Leg policy: GoldEasy application. Assistance phone call was very well handled.
James from UTReview Received: April 28, 2024Was this review helpful?2 out of 2 people found this review helpful“Tin Leg policy: GoldInsurance was expensive but not having it and having an incident would have been MORE expensive. Peace of mind!
Kathleen from WAReview Received: April 27, 2024Was this review helpful?3 out of 3 people found this review helpful“Tin Leg policy: GoldVery positive
Andrea from NYReview Received: April 20, 2024Was this review helpful?1 out of 2 people found this review helpful“Tin Leg policy: GoldWe submitted a claim after my wife fell ill with a nasty, persistent cough while we were on a cruise.
Our claim process was very smooth and we received reimbursement soon after were returned home. No hassle. No worries.
Paul from PAReview Received: April 18, 2024Was this review helpful?10 out of 10 people found this review helpful“Tin Leg policy: LuxuryI had a question pre-departure and emailed Tin Leg customer service. I received an answer promptly, and it was a clear explanation of the answer. This was a very nice change from the travel insurance company I dealt with previously.
Elizabeth from NYReview Received: April 18, 2024Was this review helpful?5 out of 5 people found this review helpful“Tin Leg policy: GoldYing Gi from WAReview Received: April 16, 2024Was this review helpful?1 out of 1 people found this review helpfulThe claim process is difficult and long and, in the end, Tin Leg still rejected my claim for emergency medical expenses.
I submitted the claim on March 5, 2024. It took Tinleg 2 weeks to respond and they asked for more documentations. After submitting the requested info, it took them another 2 weeks to request again for more documentations. I had provided all requested documents and info and it still took them 2 months to return with a claim rejection statement including a reason that had nothing to do with my claim. Tin Leg claimed that the medical emergency was about COVID in 2023 but my claim was for stomach virus happened in 2024! The Tin Leg claim representative then apologized and resent another claim denial statement with reason that I only insured part of the trip! Needless to say, I will black list this company and will no longer want to have any business to do with them.
“Tin Leg policy: GoldTin leg claims is awful. I will never work with them again. I sent them documentation that they acknowledged receiving via an email and then said on the phone today that they didn't receive the email that they acknowledged receiving. Now they are asking for credit card statements which they never asked for before--I sent all the receipts they asked for. I had to wait two weeks to process and then they send back cryptic emails .
THIS WAS AS BAD AS DEALING WITH HEALTH INSURANCE CLAIMS OR WORSE. I WASTED MY TIME GETTING A POLICY AND SENDING THEM DOCUMENTATION. I SENT DOCUMENTATION TWICE. O
Finally I called them to ask if I could claim a COVID related travel expense and they said yes without mentioning that I needed a doctor's COVID administered test--which I was in no way able to get. If the person on the phone had even mentioned that I would not have wasted my time getting documentation together and sending to them. THIS WAS A HORRIBLE EXPERIENCE.Jane from CAReview Received: April 15, 2024Was this review helpful?12 out of 18 people found this review helpfulReview Updated: 05/13/2024
I spent hours putting together forms and receipts --to only get $125 back on a claim that I had justified for an additional $223 for missed night in Buenos Aires due to flight delay.
I am mystified by your pointing to fine print in your contract--that because Hotel Madero didn't charge my credit card until after my 2 stays(1 month apart) I was not eligible for a reimbursement —so the policy was very unfair to the consumer.
I hope you also noted that Hotel Madero had a 24 cancelation policy which I missed by my delayed departure.
As I all I could recover from my trip was about $125 it was TOTALLY NOT WORTH MY EFFORT (hours )DEALING WITH YOUR COMPANY AND THE INEFFICIECIES AND CONFUSION your Tin Leg Representative presented me. If I had been clearly asked for my credit card statement at the beginning of the process—I would not have spent time dealing with all of this.
It just seems you try and use fine print to get out of paying customers justified claims.
I did appreciate the no complaints team you have--but I STILL HAVE COMPLAINTS--hence 2 stars instead of 1.
I have now learned that I will NOT work with you folks again—as the claim process was unfair, confusing and inefficient.
Wish this wasn’t the case.