Tin Leg Travel Insurance Reviews

The one time I called Customer Service, they were responsive and helpful.

I I have used your company several times. And I did have one claim. It was handled very professionally and kindly, and I was very happy with the outcome.

The website provided multiple options in coverage and was easy to navigate. Customer service was quick to respond to a request we had after the policy was issued. Great overall experience!

I was not able to go on my trip last minute because my father required emergency brain surgery and I am his caregiver. I put in a claim and have been going back-and-forth with Tin Leg for weeks now. I sent them information and they keep asking for more and more of it. They even asked for detailed medical records of my fathers, which I think is extremely invasive. I understand that they have a job to do, but the amount of information they are asking me for is ridiculous. And they are making an already stressful situation for me even worse. I’m understand that they have a job to do and that I have to show that I didn’t receive refunds but the amount of information they are asking me for is crazy. And they are making an already stressful situation for me even worse. I’m a pretty loyal customer of Square Mouth and Tin Leg and I have found this experience to be very disappointing.

The claims process was unnecessarily drawn out and convoluted. I felt as if the process was intentionally confusing to get me to give up. I was asked several times for the same information, even though you had no intention of paying it. Very bad experience.

I have filed a claim since my airline went out of business, and I had to incur significant costs to find another way home. I am in the early stages of my claim so it’s hard to rate how things are going so far.

The last update that I have received regarding my claim was nine days ago. Allegedly, the team was “working diligently” on my claim, but I have not received an update since. I am beginning to seriously worry.

User friendly, informative and responsive customer service rep.

It didn’t occur to me that the policy would only cover delayed baggage for one portion of the trip, not the entire trip. It’s somewhat useless to only cover one portion. It’s not like the value of the item changes, depending on whether I am traveling or back at home.