Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
Tin Leg processed our claim promptly, and after requesting a couple of extra documents, paid our claim.
Our airline rescheduled us to arrive one day late at our destination. Our hotel invoked their cancellation policy and charged us for the night we had not stayed. The insurance claim covered the hotel charge for the missed night.
I felt that the claim was handled pretty well. Initially, I uploaded documents that were requested twice more however in the end the claim was approved. I was suspicious that it might be a fight for reimbursement however after uploading the documents a few times it was resolved. I've never purchased medical insurance for a trip and was very grateful that I did as the cost for one urgent care visit was over $400. I'll use Tin Leg again for the assurance now that they've established that they are the real deal and will honor a legitimate medical claim.
Thanks!
I broke my wrist so could not take the $1400+ dollar hiking tour but because I was stuck in England getting it fixed they aren't reimbursing me. I've asked for a review but frankly that's ridiculous.
Review Updated: 05/19/2026
I was completely unable to do my walking tour due to a broken wrist and had to stay there Original dutation to get medical care. Because of this tinleg denied me a refund for the unused walking tour.
We appreciate your feedback and understand your concerns about your active claim. Please reach out to your claim adjuster via email, and we’ll arrange a call to go over the details and answer any questions you have.
Hit a recording. It was “after hours” call back tomorrow during regular hours.
Talked to someone on Wednesday morning, said I had no claim. Plane was delayed for 24 hours. Slept in the airport .
We appreciate you bringing this to our attention. We understand sleeping in the airport after a 24-hour delay is incredibly frustrating. Please submit a claim for review at https://www.tinleg.com/report-claim so our team can officially evaluate your situation for a determination and provide you with more clarity.
It was easy to purchase for my trip. I thought I might have needed to use it during the Middle East situation and inquired with insurance customer service, but later did not have to use.
Easy to sign up for and support answered question quickly and accurate.
So far, filing a claim has been quite easy. I need to upload a bit more information and then I will be able to report back on how it went.
Never had to use the insurance , but we felt a piece of mind being covered if we needed it
I didn’t hear anything right before our trip. It would have been reassuring to hear confirmation of the policy.
Last updated: June 26, 2026