Tin Leg Travel Insurance Reviews

it was a seamless experience

I had issues with a previous claim from IMG. They were unprofessional and oblivious to the issue. I complained through Squaremouth and the claim settled quickly thereafter. The Squaremouth mediator was fabulous. So I decided to use squaremouth again but a different company. I had a wonderful trip with no issues but had the peace of mind that I was covered if something came up. Thank you!

Great service

Trip cancelled because flights were cancelled to Japan by United Airlines as one of the biggest Typhoons of the season hit Tokyo! I notified your (24 hour emergency) customer service 48 hours before insurance was due to kick in…just wanted to move payment out to different dates when we reset up the same itinerary; which consequently has been done. Underwriting, through your representative, said they did this doing Covid, but not anymore!! BS!!! The cruise company and the airlines reset everything for us, but my travel insurance is/was a joke!! If I would have purchased the travel insurance through the cruise company and signed a waiver for “no claims” during the first cancelled period, they would have refunded the money back, or set up new dates for us at no charge; just simply shifted the dates. To summarize, calling in advance of utilizing your travel insurance at all, in an emergency cancellation situation, at no fault our ours, and just wanting to change dates of the same trip once they had been chosen, I was told could no longer be done!! So, the only thing that was forfeited with multiple hotels, first class air, and a 14 day cruise, was the TRAVEL INSURANCE…simply a joke!

It is only fair and reasonable that either the money is completed refunded or credited for our new dates to the same itinerary as you were notified 48 hours in advance, we did not use the insurance, and more importantly for you, your competition offers this as a standard business practice; why would anyone ever utilize your travel insurance when this is available? I will inform all my fellow travelers anyway I can, socially, personally, etc. of this ridiculous policy if not rectified!

I hope you enjoy the $1700 that you needed so badly to uphold a ridiculous underwriting scheme! Tin Leg is a joke, and Squaremouth needs to be rated the same for representing this company and their offerings!

I am happy to have the insurance and hope I don't need it. It provides me with peace of mind. All the representatives I spoke with were helpful and informative.

I couldn't believe how much information I had to provide in order to collect approximately $16 for a meal because of a delayed flight. Makes me wonder how many hurdles I would have to go through if I ever had a large claim.

Helpful and knowledgeable

Easy to sign up on line and agent was very knowledgeable and helpful in increasing insurance as we added payments to our trip.

I have never written a bad review before, so I was unaware that zero stars was not an option. I hate that I'm having to leave even a single star. I wish I had seen all the other terrible reviews. I am sure SquareMouth pays a service to only have the good reviews most noticeable (using our policy money to do so, since they certainly did not cover our losses). I am so glad our hard-earned money can go to supporting a dishonest company.

1. Absolutely HORRIBLE customer service. You can not get through to anyone at any time. The 800 number is a black hole. No one calls you back. Their letters read, "Please do not hesitate to contact me if you have any other questions regarding this decision." Complete joke. They know there is no way you will be able to "contact them" via phone, and if you email back with a question, they do not respond.

2. Horrible coverage. We bought a "cancel for any reason" policy that cost over $400 for a 5-day trip. The trip was cancelled due to the cloud strike. Tin Leg did not reimburse us because the hotel offered a voucher. We could not use the voucher in the limited time the hotel gave us, so we were out the entire amount. I understand why a hotel can't reimburse everyone who had to cancel. If I could have cancelled the hotel on my own with a full refund, then why get insurance in the first place?

I have written back asking what policy would have covered this trip since the "cancel for any reason" did not. Of course, I will not hear back. So, not only are we out the money, but we will have no answered questions either. Complete misrepresentation and dishonest business practice.