Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
405,509
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AVG. MONTH
9,102
Total Reviews
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SINCE 2014
5,683
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.06/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,683 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    4118
  • 4
    944
  • 3
    344
  • 2
    131
  • 1
    146
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  • Tin Leg policy: Gold

    Seamless, repeat customer

    JERRY from NC
    Review Received: September 1, 2024
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    1 out of 1 people found this review helpful
    Tin Leg policy: Gold

    Piece of mind knowing that I purchased protection in the event something happened, and could call for assistance that would help me through my travel issues.

    Louis from LA
    Review Received: August 31, 2024
    Was this review helpful?
    1 out of 1 people found this review helpful
    Response from Tin Leg

    Thank you for taking the time to share your feedback and for choosing our travel insurance. We're glad to hear that our protection gave you peace of mind during your travels.

    We always strive to provide a 5-star experience, so we would love to know what we could have done better to earn those extra stars. Your insights are invaluable and help us continuously improve our services.

    Thank you again for your feedback, and we hope to serve you again on future travels!

    Tin Leg policy: Gold

    Called customer service about making a claim. Was told to go through claim process on line. Filled out info, never heard back about my claim.

    Mary from IL
    Review Received: August 29, 2024
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    8 out of 8 people found this review helpful
    Response from Tin Leg

    Thank you for your feedback. We apologize for the inconvenience you've experienced. After reviewing your case, we found that our team did send several emails requesting additional information to process your claim, but it seems they may not have reached your inbox. It's possible they were filtered into your spam or junk folder.

    To resolve this, a claims examiner will be reaching out to you by phone today to ensure we get everything we need to move forward with your claim. We appreciate your patience and are committed to assisting you as quickly as possible.

    Tin Leg policy: Economy

    My trip was good. Only thing is we had a 16 hour delay and my claim is in progress so until then my rating will not be completely accurate.

    Jackqueline from MS
    Review Received: August 29, 2024
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    0 out of 6 people found this review helpful
    Tin Leg policy: Gold

    Representatives very helpful and courteous. We’re still awaiting response to our claim. We were unable to take our trip due to unexpected illness and hospitalization

    Diane from GA
    Review Received: August 29, 2024
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    0 out of 4 people found this review helpful
    Tin Leg policy: Gold

    This is the second time that I have purchased a policy with Tin Leg. Each time I found the interaction very pleasant and stress-free. I was easily able to reach a human being and didn’t have to plod through a series of menus. The policy cost was very competitive and the policy had everything I wanted. Each time the person I spoke with was very patient. I have to say that, having never had to file a claim, I can not say what it would be like filing a claim and getting reimbursement, but just buying the policy, getting a policy that has the coverage I’m looking for, and interacting with Tin Leg has been very positive.

    Judith from NY
    Review Received: August 28, 2024
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    5 out of 5 people found this review helpful
    Tin Leg policy: Adventure

    Easy to use and good coverage

    Moira from DE
    Review Received: August 27, 2024
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    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    We had to cancel our cruise due to illness. Filing the form and sending the necessary documentation was easy and the claim was allowed in full in a short time period.

    Jean from KY
    Review Received: August 27, 2024
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    11 out of 11 people found this review helpful
    Tin Leg policy: Standard

    Found your name on line. Made one phone call and felt good about leaving the U.S. and travelling to Canada. Thank God I Dont have to make a claim, but will be using you again

    Myrna from FL
    Review Received: August 26, 2024
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    3 out of 4 people found this review helpful
    Tin Leg policy: Standard

    The purchase process was somewhat easy. One blip occurred when selecting the dates of travel where I selected the dates but the end date was different after processing. I admit I must have missed it before confirming. Customer service was easy to reach, prompt, and corrected the date for me. The price was great for the options I needed. My rating was based on price, value, options, and service. I would use them again.

    Charles from ME
    Review Received: August 25, 2024
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    1 out of 1 people found this review helpful

Last updated: September 24, 2026