Tin Leg Travel Insurance Reviews
Compare Tin Leg Plans in Just A Few Simple Steps
Overview
Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
-
“Tin Leg policy: Gold
The purchasing process was efficient,helpful and clear. I hope that the process for making a claim matches that experience.
Roxanne from CAReview Received: February 26, 2024Was this review helpful?1 out of 6 people found this review helpful“Tin Leg policy: GoldOriginal claim request via website appeared simple and quick with request of few simple documents. However, once submitted they will request continuous bogus documents. The worse part is you do it and send it and then they say they didn’t receive!
This is a total scam like trustpiet reviews have reported!
michele from CAReview Received: February 26, 2024Was this review helpful?16 out of 16 people found this review helpfulReview Updated: 03/25/2024
Process for claim was extensive. I’m not sure if this is typical since this is my first claim.
Response from Tin LegHi Michele
Thank you for bringing this to our attention. I have spoken with our claims team for an update regarding your claim. I understand your claim was finalized and payment was sent on 3/6/2024.
I apologize for the frustration you experienced throughout the claims process. Any documentation we request is required in order for our team to make a determination on your claim.
We hope you are pleased with the outcome of your claim.
“Tin Leg policy: GoldOur earlier excellent experience with SquareMouth led us to choose Tin Leg.
Robert from SCReview Received: February 26, 2024Was this review helpful?1 out of 2 people found this review helpful“Tin Leg policy: LuxuryGreat customer support
Georgia from VAReview Received: February 25, 2024Was this review helpful?1 out of 2 people found this review helpful“Tin Leg policy: LuxuryI was very pleasantly surprised with the claims process with Tin Leg. The customer service agent on the 24 hour hotline was extremely helpful and reassuring when I called to ask about the process. The online claim process was very straightforward. They were very communicative about the documents needed to file & process my claim, which was done mostly via email. The whole claims process took about 6 weeks, and I think it was relatively fast given that they requested additional documents in between. I am definitely buying all my travel insurance through Tin Leg from now on.
Jem from WIReview Received: February 24, 2024Was this review helpful?5 out of 5 people found this review helpful“Tin Leg policy: GoldThank you for your help!
Olga from FLReview Received: February 24, 2024Was this review helpful?0 out of 1 people found this review helpful“Tin Leg policy: EconomyProcess was simple and the agent I spoke with was knowledgeable and professional.
David from MOReview Received: February 22, 2024Was this review helpful?0 out of 1 people found this review helpful“Tin Leg policy: GoldNone
William from ORReview Received: February 19, 2024Was this review helpful?0 out of 1 people found this review helpful“Tin Leg policy: GoldWE did NOT cancel our trip with IcelandAir. They cancelled our connecting flight from KEF to SEA after my husband fell in the skybridge (after exiting the plane, before reaching the building and the boarding desk).
When I spoke with Tin Leg, Justine at customer service was kind and compassionate, but her notes in the form they sent had multiple errors. My husband fell after exiting the plane, not on the plane. I had a couple follow up questions when filling in the form. I called Tin Leg back. I had to remind Jacob 3 times to slow down, not talk so quickly. He laughed and barely slowed down at all. He cheerfully told me that Tin Leg doesn't cover flight interruption without a doctor's note (from the telephoning doctor who advised against flying without being medically checked in person first). We got a note from the doctor at urgent care. Their bill was over $600.00. We have contacted IcelandAir with the case number they gave us. We had $974.64 in expenses (medical, taxi, hotel room and meals) due to the 24-hour delay in Iceland. What good is trip insurance if it doesn't cover what it purports to cover? We've never had to file a claim before. I do not plan to use Tin Leg again, and I will tell my fellow travelers about our experience. If this claim doesn't get resolved satisfactorily, I will be contacting our state Attorney General's Consumer Protection office.
M.S. from WAReview Received: February 18, 2024Was this review helpful?19 out of 19 people found this review helpfulReview Updated: 03/17/2024
This was the first claim we've ever had against trip insurance. The first person I talked to at Tin Leg (based in Florida) was very sympathetic. She asked a lot of questions and said a claims agent would be calling me back. That did not happen. I called back and asked two specific questions. The young man on the phone laughed when he said that we needed a written note from the airline's M.D. in Iceland who my husband spoke with by phone. We did not have her name, and contact was only by phone. We did have the urgent care doctor's note helpfully printed in English, and his verbal ok to fly. We got emails from Tin Leg requesting copies of receipts, etc., which were details I had already provided. This was time-consuming and irritating. Our only contact with the claims agent was via email, which was fine. The process took a month to complete and get two checks delivered simultaneously. We are using other companies via Squaremouth for our upcoming and future trips.
If traveling via Iceland, it may be helpful to know that the majority of taxi drivers are experienced and know the country well. Airport staff told us there was an urgent care clinic in Keflavik, about 20 minutes from the airport. Our first driver was new and did not know what we sought. We directed him to a Holiday Inn Express about 5 minutes from the airport. Volcanic activity had disrupted the geothermal plant's pipes, so there wasn't any heat (30 F outside). They were able to provide hot beverages. Our room was cozy enough. They referred us to the pharmacy in the same parking lot, whose clinicians wrote the clinic name and called a local taxi. "A Stodin" taxi drivers (ph. 354-420-1212) were superb! As were the efficient staff at the clinic. I can honestly say that the pizza parlor next to the hotel had the best pizza I've EVER eaten. They also had their own generator, so food was hot. Icelanders were so helpful and welcoming that we've added them to our next trip en route to Europe.
Response from Tin LegThank you for bringing this to our attention, I apologize for the frustration you have experienced. I have spoken with our claims team regarding the status of your claim.
I understand you have submitted your claim documentation, and your claim is currently being reviewed. Our claims team will contact you with any questions or if any additional information is required to make a determination on your claim.
In the meantime, please let us know if there is anything we can assist with. Our customer service team is available from 8am to 10pm ET daily, and we are delighted to help!
“Tin Leg policy: LuxuryAs always, there is someone available to take your questions and if you are making a change, you are notified of the process and the timing and not left in the dark. I will continue using Tinleg and Squaremouth for all my travel insurance needs.
Susan from FLReview Received: February 17, 2024Was this review helpful?1 out of 3 people found this review helpful