Tin Leg Travel Insurance Reviews

Claim submission was simple. All documentation was acknowledged. Communication was prompt.

Only issue was time to receive check.

The claim process was straightforward and easy to do online. After asking for a couple pieces of additional documentation, the claim approval was quick and money was electronically deposited to our account. The claims personnel we dealt with were knowledgeable and courteous. We highly recommend the company and in fact are using them again for our next trip.

I am unhappy since I was told that my policy would not cover my emergency expenses and cancellations due to having to rush home to be responsible for my child's emergency care. I think that mental illness emergencies such as attempted ******* and completed suicides should be covered. I never expected to have this awful thing happen to my child but to not have my emergency expenses covered seems like adding more pain to an already horrible experience. Apparently members of the Connecticut legislature agree and are considering a bill that would make mental health exclusions such as this illegal.

It was a very lengthy process because of repeated email requests for information I had already provided that could have been resolved with a phone call.

In frustration I scheduled a phone call with a Tin Leg representative. Even that took several days lead time.

The call resolved the issue and I gave them my direct deposit information.

A test deposit was made to my bank on 2/2/2024.

About a week later, I got an email requesting my direct deposit information and permission.

Final direct deposit occurred 2/15, 2 weeks after test deposit and ~5 weeks after I initiated the claim.