Tin Leg Travel Insurance Reviews

I bought a Gold policy. Their customer service when I called while I was buying the policies was great. I was not impressed with their claim service people. They don't seem to understand what they read based on their responses in email. Perhaps they are using technology to craft responses, if so it needs work. I cancelled my trip based in part on a family member's illness. I filed a claim and it was only after I did so that I found out that I had apparently not purchased a cancellation for any reason policy even though the contract mentions several times that this is an optional coverage. In any other type of insurance, a policy document clearly lists what is covered and what is not. For example your standard homeowners policy says it does not include flood or earthquake coverage. It doesn't list them as optional. A policy document should not list unincluded coverages. I think that is meant to confuse the customer as to what is covered. I find this shady behavior. I hope this kind of practice is not typical of the other companies that you represent.

We filed a claim with Tin Leg concerning a canceled flight and incurred expenses. The claim was a backup to a claim with the carrier. A customer service representative of Tin Leg was knowledgeable, helpful, and had a smile in her voice. The carrier paid our full claim. We have canceled our claim with Tin Leg. We have used SquareMouth and Tin Leg for previous trips and highly recommend them.

My claim has not been completed yet.

I canceled my trip 2 days prior to the intended trip date and requested a refund for the insurance. They declined saying that the cancellation deadline was passed. I don't understand why I should pay for the insurance I did not use.

So far, everything looks good. I filed a claim and waiting for 1 week now. Hope it will be taken care. However, I had great experience with the customer service rep when I wanted to buy the insurance. He was experienced, and friendly suggesting some insurances that helped me make my decision.

Really appreciated the efficient and sensitive responsiveness to my claim needs at a tough time.

So far it's was a very easy process to have to file a claim. So glad I had the forethought to get insurance for our trip.

Overall a good experience. Customer service was helpful.

To be determined. Tin Leg wanted to wait on all details of our claim until we had returned home 8/10/24. Just returned home early evening.

Insurance worked fine and was not needed. However, my sister is on hospice, and we were concerned about possible death before we left to our trip. I was told that travel insurance does not cover this situation. This did not occur, and everything went fine. I guess I can't believe death in family would not justify a reason to cancel trip.