Tin Leg Travel Insurance Reviews

We regularly use Tin Leg/Squaremouth, as they provide excellent coverage at reasonable rates.

They were great about transferring coverage from a cancelled trip to a replacement location.

My husband & I need medical insurance while vacationing out of the country since Medicare doesn't cover it. The representatives I spoke to in preparation to purchasing insurance were very knowledgeable and able to clearly explain what I needed to know. I felt comfortable that I had made good choices for my piece of mind. Fortunately, we didn't need to find out.

We have another policy with you for an upcoming trip. Hopefully I will not need your post-trip assistance for that trip either!

Policy was pricey but coverage was good. Hard to rate the policy overall when there was no claim, but had read online that claim resolution was positive for most people. In retrospect we're glad that we purchased coverage.

Always a pleasure to work with customer service. They are responsive and helpful when purchasing insurance for your trips.

The guide had to cancel my fishing trip to Brazil. He refunded my costs for the trip and had his travel agent work with the intnational leg of the flight to get all but 300 dollars reimbursement. I filed a claim for the flight from Austin to Miami, about 565 dollars. The response I received was cancellation was not covered with my Gold policy. I had sent the guide’s letter of cancellation and receipt for the ticket. I then received several more emails wanting more documents. We both know this was just a time wasting ploy so I moved on. The policy was not worth the paper on which it was printed. Lessons leaned:

Book everything through a good outfitter.

Do not waste money on travel insurance. The cost of the policy was more than the denied claim.

It has been a drawn out claims experience. I feel like the claims forms requests aren’t really clear, and Tin Leg keeps asking for additional information. The representatives I have spoken with are professional, however when I call to ask a question, I receive an email response in return. I believe it would be much more helpful to be able to speak with someone rather than receive an email back. This draws out the process, in my opinion, and it is frustrating. It doesn’t help when we are dealing with the stress of a cancer diagnosis on top of trying to get the insurance to complete the claim. Again, everyone I’ve spoken with has been nice and understanding, but I would prefer to get answers to my questions via a phone call rather than an email.

Everyone I interacted with was helpful, knowledgeable, and compassionate. You do customer service right!

We had a trip planned in October that was cancelled due to the War in Israel. We turned in a claim late October 2023 and here it is January 2024 and no one has followed up with us after turning in all the documents they requested from us. I've called them several times and was told that they see that the claim is in review (Whatever that means) and that someone will follow up with me within 24-48 Hrs. Sadly no one has yet. This is absurd that they even have to review the claim since it was due to a war in the country we were planning on visiting and that war is still going on to this day. What is there to review???
I will never use this company again, and encourage others to be aware of their tactics to hold your money hostage. I will be filing a complaint with the Better Business Bureau and the Federal Trade Commission office.