Overview

Travel Insured International offers four comprehensive policies on Squaremouth, with their most popular plan, FlexiPAX, featuring a unique ‘a-la-carte’ approach. This allows customers to customize their coverage by selecting the protection limits that best suit their specific trip.

Trips Protected
Calendar icon
SINCE 2004
177,022
Calendar icon
AVG. MONTH
2,567
Total Reviews
Star icon
SINCE 2004
3,858
Detailed Rating
Customer Service Before Trip
4.48/5
Customer Service During Trip
4.08/5
Customer Service During Claim
3.73/5

See how Travel Insured International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.41 (3,858 reviews)

Customers appreciate Travel Insured International’s helpful and responsive customer service. Many have positive claims experiences, though some report challenges in meeting the provider’s documentation requests.

  • 5
    2399
  • 4
    724
  • 3
    293
  • 2
    87
  • 1
    128
  • Filter By
    Filter
    Sort By
    Sort
  • Travel Insured International policy: FlexiPAX

    Claim Filed.We will see how difficult it is.

    Richard from TX
    Review Received: September 8, 2025
    Was this review helpful?
    0 out of 1 people found this review helpful

    Review Updated: 10/06/2025

    They covered what I expected,but were slower to process and finalize than I expected

    Travel Insured International policy: Worldwide Trip Protector

    It's so awful. We filed a claim months ago. They keep asking for the same paperwork we already submitted. I imagine we'll never get a penny. Total waste of money to buy the insurance. Even worse, we had a false sense of security.

    kenneth from NY
    Review Received: September 8, 2025
    Was this review helpful?
    0 out of 9 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Customer service has been exceptional. The phone rep helped me start my claim on the phone and sent me a follow up email so that I can submit my documents through email instead of on the computer. This is much easier for me. He assured me I have many months to submit my claim and I don't have to worry about travel providers being slow in getting me the paperwork I need.
    I'm so glad I'm working with Travel Insured even though I'm sad about having had to cancel my trip.
    I chose a Cancel for Any Reason policy and also high primary medical coverage because I know we're getting older and the unexpected can happen. And it did. We needed to cancel 4 days before our cruise due to an unexpected health problem.

    Rachel from CA
    Review Received: September 7, 2025
    Was this review helpful?
    0 out of 3 people found this review helpful
    Travel Insured International policy: FlexiPAX

    They have had my claim 20 days. It shouldn’t take that long to review a straightforward claim.

    robert Tad from SD
    Review Received: September 7, 2025
    Was this review helpful?
    0 out of 4 people found this review helpful

    Review Updated: 10/05/2025

    It took nearly 2 months from initial contact to receiving the check. More than a month on review after receiving the submitted claim.

    Travel Insured International policy: FlexiPAX

    The company made it extremely difficult to process a claim, asking for document after document, delaying the review, and asking for ridiculous verification. It should have been a very simple and straightforward claim, made tedious by them. We do not recommend!

    Rose from CA
    Review Received: September 6, 2025
    Was this review helpful?
    0 out of 5 people found this review helpful
    Travel Insured International policy: FlexiPAX

    While traveling in Japan I got sick and needed a doctor..Travel Insured got a doctor appointment for me via telehealth the same day! They were in constant contact with me throughout the entire process! I will definitely use them again for all my travel insurance needs in the future!!

    Domenica from FL
    Review Received: September 6, 2025
    Was this review helpful?
    0 out of 1 people found this review helpful
    Travel Insured International policy: FlexiPAX

    The customer service person was so helpful in answering questions and assisting with getting set up.

    Lynn from MO
    Review Received: September 3, 2025
    Was this review helpful?
    0 out of 0 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Excellent customer service for me and my daughter re medical travel insurance…..

    Morgan from CA
    Review Received: September 3, 2025
    Was this review helpful?
    0 out of 0 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Initially, the claim process was laborious getting the information you needed to complete the claim. Then, Morgan came into the process and she was outstanding. After whe was involved, everything went smoothly.

    Edward from AZ
    Review Received: September 2, 2025
    Was this review helpful?
    0 out of 0 people found this review helpful
    Travel Insured International policy: FlexiPAX

    We had to cancel our trip due to medical reasons. Our refund claim has been submitted to Travel Insured and we are waiting for our refund to be approved.

    Douglas from AZ
    Review Received: September 1, 2025
    Was this review helpful?
    0 out of 1 people found this review helpful

    Review Updated: 09/29/2025

    I submitted all my documentation and you were great. You processed my claim without any further info and paid in a timely fashion. Would not hesitate to use your company again.

    Thank you