Travel Insured International offers four comprehensive policies on Squaremouth, with their most popular plan, FlexiPAX, featuring a unique ‘a-la-carte’ approach. This allows customers to customize their coverage by selecting the protection limits that best suit their specific trip.
See how Travel Insured International compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customers appreciate Travel Insured International’s helpful and responsive customer service. Many have positive claims experiences, though some report challenges in meeting the provider’s documentation requests.
Claim Filed.We will see how difficult it is.
Review Updated: 10/06/2025
They covered what I expected,but were slower to process and finalize than I expected
It's so awful. We filed a claim months ago. They keep asking for the same paperwork we already submitted. I imagine we'll never get a penny. Total waste of money to buy the insurance. Even worse, we had a false sense of security.
Customer service has been exceptional. The phone rep helped me start my claim on the phone and sent me a follow up email so that I can submit my documents through email instead of on the computer. This is much easier for me. He assured me I have many months to submit my claim and I don't have to worry about travel providers being slow in getting me the paperwork I need.
I'm so glad I'm working with Travel Insured even though I'm sad about having had to cancel my trip.
I chose a Cancel for Any Reason policy and also high primary medical coverage because I know we're getting older and the unexpected can happen. And it did. We needed to cancel 4 days before our cruise due to an unexpected health problem.
They have had my claim 20 days. It shouldn’t take that long to review a straightforward claim.
Review Updated: 10/05/2025
It took nearly 2 months from initial contact to receiving the check. More than a month on review after receiving the submitted claim.
The company made it extremely difficult to process a claim, asking for document after document, delaying the review, and asking for ridiculous verification. It should have been a very simple and straightforward claim, made tedious by them. We do not recommend!
While traveling in Japan I got sick and needed a doctor..Travel Insured got a doctor appointment for me via telehealth the same day! They were in constant contact with me throughout the entire process! I will definitely use them again for all my travel insurance needs in the future!!
The customer service person was so helpful in answering questions and assisting with getting set up.
Excellent customer service for me and my daughter re medical travel insurance…..
Initially, the claim process was laborious getting the information you needed to complete the claim. Then, Morgan came into the process and she was outstanding. After whe was involved, everything went smoothly.
We had to cancel our trip due to medical reasons. Our refund claim has been submitted to Travel Insured and we are waiting for our refund to be approved.
Review Updated: 09/29/2025
I submitted all my documentation and you were great. You processed my claim without any further info and paid in a timely fashion. Would not hesitate to use your company again.
Thank you