Overview

Travel Insured International offers four comprehensive policies on Squaremouth, with their most popular plan, FlexiPAX, featuring a unique ‘a-la-carte’ approach. This allows customers to customize their coverage by selecting the protection limits that best suit their specific trip.

Trips Protected
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SINCE 2004
177,025
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AVG. MONTH
2,568
Total Reviews
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SINCE 2004
3,858
Detailed Rating
Customer Service Before Trip
4.48/5
Customer Service During Trip
4.08/5
Customer Service During Claim
3.73/5

See how Travel Insured International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.41 (3,858 reviews)

Customers appreciate Travel Insured International’s helpful and responsive customer service. Many have positive claims experiences, though some report challenges in meeting the provider’s documentation requests.

  • 5
    2399
  • 4
    724
  • 3
    293
  • 2
    87
  • 1
    128
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  • Travel Insured International policy: FlexiPAX

    My cruise on Celebrity Beyond was cancelled. There, I never left for my vacation.

    John from FL
    Review Received: August 5, 2025
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    0 out of 1 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Travel Insured came through and covered my claim, so overall I am happy! The individuals I exchanged email or phone calls with were very helpful and pleasant.

    Two areas that could use improvement:
    - The online claim portal was broken. I could not upload several documents, and some that I uploaded were apparently not received. This led to lots of back-and-forth with the claims folks. They were lovely, but that inefficiency was a little frustrating.
    - Although I had to cancel for medical reasons, I noticed in reviewing my policy that the cancel-for-any-reason coverage ended 3 days before departure date. This could be a rude surprise for anyone who needed that coverage--that should ideally be changed, but at least made more obvious prior to purchase.

    Kimberley from CA
    Review Received: August 4, 2025
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    0 out of 8 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Totally pleasant experience.

    Have used in the past & will continue to use & recommend to others.

    Rosella from PA
    Review Received: August 4, 2025
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    0 out of 2 people found this review helpful

    Review Updated: 09/03/2025

    Completely satisfied with your service

    Travel Insured International policy: FlexiPAX

    No concerns at all. It was easy to increase my coverage as my expenses increased. Very friendly and efficient.

    Bernie from CT
    Review Received: July 30, 2025
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    0 out of 0 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Avoid, avoid, avoid. This company is awful and I won't buy from them again. One leg of our international flight was canceled and we had no access to our bags for 2 days. We submitted a claim for normal expenses like toiletries and clothes for that period and the company denied it on a technicality.

    Traveler from NC
    Review Received: July 30, 2025
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    0 out of 13 people found this review helpful
    Travel Insured International policy: FlexiPAX

    First time purchasing travel insurance as we were planning a trip to Mexico and a cruise to Alaska. Got food poisoning in Mexico and had to be treated there by a gastroenterologist. Filed a claim upon our return and was pleasantly surprised that the process went smoothly and the claim was paid. They do require receipts for diagnosis, treatment and medications so be sure to keep good records. We are very satisfied with squaremouth and will be using them moving forward.

    Patrick from IL
    Review Received: July 30, 2025
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    0 out of 6 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Good Stuff

    Alessandra from CO
    Review Received: July 30, 2025
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    0 out of 0 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Good reputation, easy purchase and good for our peace of ming

    Susan from FL
    Review Received: July 29, 2025
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    0 out of 0 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Steven from NH
    Review Received: July 28, 2025
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    0 out of 1 people found this review helpful

    Claim process was easy to do, I had a couple of questions that were answered promptly by telephone support and the claim was approved and paid in less than 2 weeks from being completed and submitted.

    Travel Insured International policy: FlexiPAX

    Filing my claim was very easy and it was paid promptly.

    Sandra from IA
    Review Received: July 28, 2025
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    0 out of 3 people found this review helpful