Overview

Travel Insured International offers four comprehensive policies on Squaremouth, with their most popular plan, FlexiPAX, featuring a unique ‘a-la-carte’ approach. This allows customers to customize their coverage by selecting the protection limits that best suit their specific trip.

Trips Protected
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SINCE 2004
200,225
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AVG. MONTH
3,657
Total Reviews
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SINCE 2004
4,114
Detailed Rating
Customer Service Before Trip
4.48/5
Customer Service During Trip
4.07/5
Customer Service During Claim
3.71/5

See how Travel Insured International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

Customers appreciate Travel Insured International’s helpful and responsive customer service. Many have positive claims experiences, though some report challenges in meeting the provider’s documentation requests.

  • 5
    2567
  • 4
    765
  • 3
    317
  • 2
    97
  • 1
    141
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  • Travel Insured International policy: FlexiPAX

    lai from AK
    Review Received: January 28, 2026
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    2 out of 2 people found this review helpful

    I filed the claim initially on 12-12-2025 and submitted all the requested document on 12-24-2025. The insurer acknowledged receipt of claim on 12-30-205. They sent email on 1-15-2026 about delays due to high volume of claims. I filed a complaint with Squaremouth on 1-28-26 after the insurer requested unreasonable additional documents to justify their delays in claim processing. Payment was finally made to me on 2-26-2026 after much delays.

    I would not recommend this travel insurance company to anyone!

    Travel Insured International policy: FlexiPAX

    I’m in the early stages of filing all the documents needed for my claim.

    William from TX
    Review Received: January 27, 2026
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    0 out of 1 people found this review helpful
    Travel Insured International policy: FlexiPAX

    I could not really figure out who was providing my insurance coverage?

    In previous travel insurance policioes I've purchased from other I recieved a single card I could put into my wallet with phone numbers and a coverage super summary. This was very reassuring to me. I did not receive such from Squaremouth?

    John from OR
    Review Received: January 26, 2026
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    4 out of 4 people found this review helpful
    Travel Insured International policy: FlexiPAX

    So far it’s been good. I submitted my 39 page claim via regular mail and it was received on 1/14/26. I had it sent certified mail. At this time I have not had any further contact. Their website does note the receipt of the claim.

    Holladay Traveler from UT
    Review Received: January 25, 2026
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    3 out of 3 people found this review helpful
    Travel Insured International policy: FlexiPAX

    I not only use Squaremouth for many years but have convinced many of my fellow cruisers to use them in place of the one offered by the cruise line which doesn't cover a lot of things that need to be. I will never switch from Squaremouth. I am a very loyal customer and happy with them.

    Margaret from FL
    Review Received: January 25, 2026
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    0 out of 0 people found this review helpful
    Travel Insured International policy: FlexiPAX

    My insurance claim has still not been settled. I applied in December so presently I am not satisfied with the service.

    Julie from FL
    Review Received: January 23, 2026
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    0 out of 0 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Currently struggling with sending in claim documents...my inadequacies. Will probably end up coping and mailing them (snail mail) as my computer abilities are basic and my IT support (Husband) has just had spinal surgery due to the fall in Vietnam.....
    The local representative in vietnam was able to successfully secure transportation (speedboat) from our small boat in Halong Bay to the pier and a taxi to Hanoi French Hospital (90 minutes away). Although I never spoke with him, he was able to arrange with the boat's crew to make the transfer seamless.

    Douglas from AZ
    Review Received: January 14, 2026
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    2 out of 2 people found this review helpful
    Travel Insured International policy: FlexiPAX

    phone line always busy, never got to speak with someone

    Andy from FL
    Review Received: January 12, 2026
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    2 out of 2 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Purchase of policy was very easy and cost reasonable for planned trip. Had to cancel the trip at the last minute due to illness of my traveling partner. Filed a claim and Travel Insured responded immediately with claim instructions. They kept in touch and received the claim documents. Waiting for them top process the claim. So far, service is very satisfactory.

    Michael from AZ
    Review Received: January 12, 2026
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    0 out of 0 people found this review helpful
    Travel Insured International policy: FlexiPAX

    LW from IA
    Review Received: January 9, 2026
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    0 out of 0 people found this review helpful

    We were never notified that we’d been assigned an adjuster. And when I asked for clarification about the “any reason” rider, I felt the adjuster was fairly brusque with us. Maybe I would’ve felt better about the payout results if the customer service from the adjusters had been vastly better. Jaime V., at the front end of things, is wonderfully kind and helpful. I wish the rest of the experience had been, too.

Last updated: June 26, 2026