Travel Insured International offers four comprehensive policies on Squaremouth, with their most popular plan, FlexiPAX, featuring a unique ‘a-la-carte’ approach. This allows customers to customize their coverage by selecting the protection limits that best suit their specific trip.
See how Travel Insured International compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customers appreciate Travel Insured International’s helpful and responsive customer service. Many have positive claims experiences, though some report challenges in meeting the provider’s documentation requests.
Fortunately I didn’t need to make a claim. Insurance seemed affordable for peace of mind for travels.
Sales woman was very helpful explaining things. I felt comfortable with my choice to buy the insurance, though I didn’t end up needing to submit a claim.
The travel insurance claim processing was very slow with 4 -6 weeks wait for the next question or request. It took 5 months to get the refund.
I started a claim on November 13, 2025. It is still under review. They did not notify me of any action. In fact they sent me an email on December 28, 2025 stating that they were still waiting for my claim. When I called to find out what the email was about I was told that my claim was under review so I should ignore said email.
I spoke to a representative and she was very helpful with answering all of my questions.
I can’t say enough good things about this travel insurance company. From start to finish, the Travel Insured International team went above and beyond to help me get my claim paid during a very stressful situation.
What stood out most was the exceptional customer service, especially Chris. I was treated with empathy, professionalism, and genuine care. The representatives took the time to explain the process clearly, followed up proactively, and helped ensure all documentation was handled correctly so there were no unnecessary delays.
Travel insurance only matters when something goes wrong, and this company truly delivered when it mattered most. They honored the intent of the policy and worked diligently to reach a fair outcome. I am incredibly grateful for their support and would absolutely recommend them to anyone looking for reliable, trustworthy travel insurance.
Thank you also to SquareMouth for the excellent recommendation.
Claim was finally paid, but only after multiple requests to the company. Not worth the aggravation to deal with them. I recommend buying travel insurance through a different provider.
Due to a medical situation with my husband we had to cancel our travel. We submitted all required documents for the claim , with supporting medical documents etc and no payment from insurance company. Not impressed . Terrible customer service. ( we even paid extra for cancel for any reason…….) never use this insurance company!
I had to switch my policy to another travel date because I did not travel.... Having said that, my change was easy to make and I won't actually use the policy until September 2026.
Travel Insured International is my go to for my travel insurance needs. I’ve never needed to use the policy but it is comforting to know that I have it.