Overview

Travel Insured International offers four comprehensive policies on Squaremouth, with their most popular plan, FlexiPAX, featuring a unique ‘a-la-carte’ approach. This allows customers to customize their coverage by selecting the protection limits that best suit their specific trip.

Trips Protected
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SINCE 2004
209,136
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AVG. MONTH
4,513
Total Reviews
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SINCE 2004
4,169
Detailed Rating
Customer Service Before Trip
4.49/5
Customer Service During Trip
4.08/5
Customer Service During Claim
3.72/5

See how Travel Insured International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.41 (4,169 reviews)

Customers appreciate Travel Insured International’s helpful and responsive customer service. Many have positive claims experiences, though some report challenges in meeting the provider’s documentation requests.

  • 5
    2613
  • 4
    772
  • 3
    319
  • 2
    97
  • 1
    141
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  • Travel Insured International policy: FlexiPAX

    Squaremouth gave me a vehicle to compare different options and see the impact of varying coverage. Very helpful. I later called to increase coverage. Representative was very helpful.

    Marty from VA
    Review Received: July 25, 2026
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    0 out of 0 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Didn't have to use it, but customer service was prompt in answering questions and they were very personable while maintaining a professional demeanor.

    ANDERSON from MN
    Review Received: July 22, 2026
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    0 out of 0 people found this review helpful
    Travel Insured International policy: FlexiPAX

    The TravelInsured company I thought will be seamless. But Theri claim process was too long and elaborate and I had to prepare documents for 2-3 days to start filing. I jus completed it today and hope it will be seamless and not nitpik me through the process.

    VELMUR from GA
    Review Received: July 19, 2026
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    3 out of 3 people found this review helpful
    Travel Insured International policy: FlexiPAX

    I cancelled the trip before departure due to a medical reason, called Travel Insured and they explained how to make a claim. The phone interaction was friendly and went well. Followup was timely.

    Kenneth from WI
    Review Received: July 13, 2026
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    1 out of 2 people found this review helpful
    Travel Insured International policy: FlexiPAX

    We had to cancel our trip about a week before our planned departure due to significant health issues that prevented me from traveling (particularly flying) for several weeks, including the duration of the scheduled trip.

    When we contacted Travel Insured International (TII), they promptly emailed guidance and forms for filing a 'cancellation for medical reasons'. However, a follow-up call to try to clarify what exactly we needed to submit given that we had purchased a tour that didn't differentiate the cost of tour components, and included a group flight reservation purchased through the tour coordinator. The response left us somewhat guessing what would suffice.

    We just recently submitted what we hope meets the requirements, and received a confirmation that they received our package yesterday.

    We are hoping the documentation we submitted will suffice and that our claim will be processed in a timely manner.

    Vernal from UT
    Review Received: July 12, 2026
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    2 out of 3 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Excellent customer care via a knowledgeable representative who explained everything and helped me and my family purchase the correct product.

    Deborah from IL
    Review Received: July 11, 2026
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    0 out of 0 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Great customer service person who explained everything and helped us purchase the correct product.

    Sara from UT
    Review Received: July 11, 2026
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    0 out of 0 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Apparently medical is a secondary payer. They are making me submit my claim to Medicare before they’ll pay. Medicare clearly states it won’t pay for international travel so this is a useless exercise

    Nancy from MO
    Review Received: July 11, 2026
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    12 out of 13 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Claim is pending and I havent heard back from travel insured since 6/29/26. I asked for an update today July 11 as I’ve heard no further communication from them.

    M from AL
    Review Received: July 11, 2026
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    5 out of 6 people found this review helpful
    Travel Insured International policy: FlexiPAX

    I notified the insurance of my hospitalization in Watford England. The different nsmes for the compsny is a little confusing

    Hazel from FL
    Review Received: July 10, 2026
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    1 out of 2 people found this review helpful

Last updated: August 22, 2026