Travel Insured Travel Insurance Reviews

Everything so far has gone pretty well.
We are in the process of submitting our claim and will have more feedback later.

I’m attempting to file a claim now. The airline is Latam and I’m having trouble with the language barrier, Spanish is the primary language of Latam. I need a baggage claim form, report of airline delay or delivery service and verification of delay I’ve made several calls that end up with no resolution any assistance you could provide would be helpful.

It took them roughly 8 weeks to resolve my claim (not to my satisfaction). I was told via a voice message that the resolution documents would be sent by mail with no indication of resolution in my message she keft. I never received by mail as promised. I was away and when I returned they were still not in my mailbox 3 weeks later. When I called about this the Rep was unresponsive to the message I left. I waited two days for a call back & none came. Called regular customer support who just transferred me back to that Rep. Not a good experience. I will never do business with them again & will be sure no one I know who travels does either. I’ll be appealing. Who has time for this nonsense?

Our connecting flight was delayed 22 hours at LAX so we called to check out our coverage and ask what we needed to do. The representative we talked with was knowledgeable and able to tell us what we needed to know.

All paperwork has been sent in. I am waiting completion of my claim.

Hello,

I believe the Travel Insured International (Squaremouth.com) is good and I am intend to file a claim later on within this week and see.

Regards
Alan

I recently had a medical emergency during a trip to Singapore and needed to spend a few hours in the ER for severe diarrhea. I contacted insurance company right away, and they connected me with Robin Assist. The phone assist was quick, while their email correspondence was a bit slow, the representative was helpful and offered to arrange direct payment to the facility. Unfortunately, the hospital didn't accept third-party billing—I had to cover the higher expenses out of pocket first. I was worried that my reimbursement might be reduced due to the "customary charge" clause in my policy, given the premium cost of a private hospital. Fortunately, I submitted my paperwork through their website on February 11 and receive my reimbursement in full on March 5. I didn't experience back and forth asking for more paper work kind of issues.

They are wonderful to work with. Friendly, knowledgeable and accommodating. It’s a wonderful service. I had a unique situation- a child stuck in the Middel East due to the war and Squaremouth was so helpful and reassuring regarding my options. I’ve been a customer many years.

My wife developed a medical condition a month before departure which necessitated surgery and made our trip no feasible. Travel Insured reimbursed us all the expenses we'd paid in a timely manner. The whole process couldn't have been handled better. I'd definitely recommend it to others.

I called the 24 hour service for assistance in finding a doctor. I was told to use a video doctor. There was no video doctor available, resulting in a delay of care. Waiting to be informed that no doctor was available, after making an on-line appointment was frustrating. After noting my frustration, I was then told to use any walk-in clinic.
The claims process however, was handled quickly and professionally. Despite the above, I would likely use them again.