Overview

Travel Insured International offers four comprehensive policies on Squaremouth, with their most popular plan, FlexiPAX, featuring a unique ‘a-la-carte’ approach. This allows customers to customize their coverage by selecting the protection limits that best suit their specific trip.

Trips Protected
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SINCE 2004
176,839
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AVG. MONTH
2,597
Total Reviews
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SINCE 2004
3,856
Detailed Rating
Customer Service Before Trip
4.48/5
Customer Service During Trip
4.08/5
Customer Service During Claim
3.73/5

See how Travel Insured International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.41 (3,856 reviews)

Customers appreciate Travel Insured International’s helpful and responsive customer service. Many have positive claims experiences, though some report challenges in meeting the provider’s documentation requests.

  • 5
    2397
  • 4
    724
  • 3
    293
  • 2
    87
  • 1
    128
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  • Travel Insured International policy: FlexiPAX

    The customer service representative I spoke with was extremely helpful in guiding me to the proper coverage for my age, health status and potential travel needs.

    Gregory from MN
    Review Received: November 19, 2025
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    Travel Insured International policy: FlexiPAX

    Called the international line on a Fri. night and got a recording that they were closed? Reached them on Sat.AM and informed them that I was missing my flight because I was stranded at the lodge due to wind and blizzard conditions. They said I would be receiving a letter with directions to file a claim. I've been home one week and haven't received a thing.

    Linda from WY
    Review Received: November 17, 2025
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    Travel Insured International policy: FlexiPAX

    It has been weeks and I have not heard from you about the status of my claim. If there is a problem, what is it?

    James from NC
    Review Received: November 16, 2025
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    0 out of 3 people found this review helpful
    Travel Insured International policy: FlexiPAX

    My only comment is the Travel Insured does not provide a printable insurance card, which would be convinient.

    Petr from CA
    Review Received: November 16, 2025
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    Travel Insured International policy: FlexiPAX

    I will wait to see how my claim is processed before assessing my experience. So far the company responded promptly with claim information requirements clearly identified. I have not heard from them in a week or so.

    John from CA
    Review Received: November 12, 2025
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    0 out of 2 people found this review helpful
    Travel Insured International policy: FlexiPAX

    It was very easy to sign up for travel insurance. I called one time to ask a question, and the lady was very short with me. This was the first time we have purchased travel insurance.

    thank you

    Michael from CA
    Review Received: November 11, 2025
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    0 out of 3 people found this review helpful
    Travel Insured International policy: FlexiPAX

    It would have been important to know that the insurance would not pay the hopital ER in Spain at the time of my injury even though the total bill was available. I will be filing a claim.

    ann from CA
    Review Received: November 11, 2025
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    0 out of 1 people found this review helpful
    Travel Insured International policy: FlexiPAX

    After much research, we purchased your FlexiPAX policy because it offered industry leading Cancellation, Interruption & Medical coverage.
    I spoke with your representative, Justin, on 4/11/25 to clarify the policy fine print in the event that we had to cancel our trip. He informed me that the policy would still be in force for 3 yrs from the date of purchase & that any changes must be made before the original trip departure date.
    As with other forms of insurance, we felt the need to reduce our trip coverage in order to keep the premium within our budget.
    Luckily we did not have to cancel our trip or file a claim, but having the travel insurance gave us peace of mind.
    We have recommended your company to many of our traveling friends & will likely use your services again for our future travel.

    Michael from CO
    Review Received: November 11, 2025
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    0 out of 2 people found this review helpful
    Travel Insured International policy: FlexiPAX

    The agent I spoke with was helpful and responsive to my needs.

    May Lonn from CA
    Review Received: November 11, 2025
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    0 out of 0 people found this review helpful
    Travel Insured International policy: FlexiPAX

    We spoke to 2 agents before our trip and 2 upon return. In all instances, the claim representative was friendly, professional and helpful. We have a claim pending and hopefully, it will be handled as well. At this point, we would rate them highly.

    Jennie from FL
    Review Received: November 10, 2025
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    0 out of 0 people found this review helpful