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Overview

Travel Insured International offers four comprehensive policies on Squaremouth, with their most popular plan, FlexiPAX, featuring a unique ‘a-la-carte’ approach. This allows customers to customize their coverage by selecting the protection limits that best suit their specific trip.

Trips Protected
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SINCE 2004
177,025
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AVG. MONTH
2,568
Total Reviews
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SINCE 2004
3,858
Detailed Rating
Customer Service Before Trip
4.48/5
Customer Service During Trip
4.08/5
Customer Service During Claim
3.73/5

See how Travel Insured International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.41 (3,858 reviews)

Customers appreciate Travel Insured International’s helpful and responsive customer service. Many have positive claims experiences, though some report challenges in meeting the provider’s documentation requests.

  • 5
    2399
  • 4
    724
  • 3
    293
  • 2
    87
  • 1
    128
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  • Travel Insured International policy: FlexiPAX

    Please feel free to contact me in a few weeks to see how the claims process went.

    Babak from MD
    Review Received: March 19, 2025
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    1 out of 8 people found this review helpful
    Travel Insured International policy: FlexiPAX

    I bought the insurance for a trip which was delayed by 2 days because airport was shut down. I was unable to use the Airbnb I paid for and I missed 2 days of my trip. Having purchased the trip delay portion of insurance I thought I would be compensated. I thought showing proof the airport was shut down and I couldn’t get out plus showing my receipt for Airbnb and airline would be enough for the minimum compensation they allow. But no they are not accepting this easily and I may not get compensation at all which makes the trip delay rider on this policy worthless. I would
    Hate to see what kind of proof I would need to show if I actually had something serious happen.

    Margaret from FL
    Review Received: March 16, 2025
    Was this review helpful?
    7 out of 48 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Very helpful phone help when we thought care might be needed. The online list of providers was a little difficult to use as we were not sure what time zones the providers' were in. For example, some were available at 4 am- was that our time zone, theirs, or some other reference time zone (hence, 4 stars). The followup from the phone nurse was good- using texts, phone and email.

    Richard from UT
    Review Received: March 15, 2025
    Was this review helpful?
    1 out of 7 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Easy to buy with. Policy was very comprehensive. Would use again

    Cliff from TX
    Review Received: March 13, 2025
    Was this review helpful?
    1 out of 1 people found this review helpful
    Travel Insured International policy: FlexiPAX

    We purchased the insurance through our agent. I was super easy and very reasonable. Glad we did not actually need to use it :)

    Alfonso from CA
    Review Received: March 12, 2025
    Was this review helpful?
    1 out of 2 people found this review helpful
    Travel Insured International policy: Worldwide Trip Protector

    Easy to buy travel insurance with Squaremouth. I had a question when I purchased, and was easily able to have the question answered.

    Elizabeth from NY
    Review Received: March 10, 2025
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    1 out of 3 people found this review helpful
    Travel Insured International policy: FlexiPAX

    I had several questions as I was shopping for a policy. Squaremouth's customer reps were very knowledgeable to help narrow the selection. Wait times to speak with a rep were short. This is about the 4rth time i have purchased through Squaremouth and will definitely do so again.

    David from MA
    Review Received: March 10, 2025
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    1 out of 2 people found this review helpful
    Travel Insured International policy: FlexiPAX

    This was a very simple and straightforward case of a legitimate medical problem causing me to have to cancel my trip/airline tickets. I did not have additional expenses because I had not paid the tour guide yet. I filled out the application and sent in all the proof of cancelled ticket but I still have not received a refund. Travel Insured contacted me after several weeks asking for "proof" of cancellation which I had already sent but they wanted something else from the airline saying "no refund". I sent it again. Of note: the airline/DELTA automatically credited my account with miles that I will not be able to use and I am afraid that the insurance company is going to use that as an excuse not to reimburse me for the tickets even though that was not something I ever read about unless it was in the fine print somewhere. They have not gotten back to me yet so we shall see if my fears that all insurance companies are completely unethical and that insurance policies are really just an elaborate scam. As I said, the verdict is still out.

    stephan from ME
    Review Received: March 1, 2025
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    20 out of 50 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Developed a full body rash, fever, chills and congestion while on the Regent Seven seas Splendor and had no option but to use Ship Medical Center

    Mark E OBrien from FL
    Review Received: February 24, 2025
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    4 out of 18 people found this review helpful
    Travel Insured International policy: FlexiPAX

    I won’t know until they pay out my claim

    O Peterson from MD
    Review Received: February 23, 2025
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    2 out of 16 people found this review helpful

    Review Updated: 03/23/2025

    Fast and courteous