Travel Insured Travel Insurance Reviews

We just got back from a trip that was interrupted by hospitalization of my husband. We haven’t filed a claim yet but the tiny bit of interaction with Travel insured was good. One bit that was missing (or I couldn’t find it) was the ability to contact 24 hour assistance via WhatsApp or chat online. I didn’t have the ability to make phone calls while abroad and did manage to get a case number and a claim started via email. But it was awkward.

First of all, they were slow to respond. I was told the claim would take two weeks to process and it took a month. In the end, they denied our claim due to pre-existing condition, which makes me feel I should have never purchased the insurance at all since it turned out to be a complete waste of money! The trip was not canceled lightly. My husband's doctor advised he was unable to travel and needed surgery.

Very easy purchasing policy with desired coverage from SquareMouth. Did have to call for verification of certain coverage upon receipt of policy coverage from Travel Insured. They explained where to find the explanation in the policy. Admittedly, not as straight forward as the info received from SquareMouth, but all worked out.

Price was reasonable, and I was able to get just the coverage I wanted, no more, no less. The customer service person was excellent--friendly, helpful, and answered my question about how to represent some information on the screen.

Thanks for providing a good plan for us!

My spouse had a medical issued and I called the 24 hr assistance line. The customer service representative was very sympathetic and recommended we seek medical assistance. She advised to keep receipts and medical records in order to get reimbursement. Fortunately, we waited it out and relied on local pharmacist, therefore, at the end no hospital or MD visit was needed. We don’t plan to file a claim. The next day, a travel insurance employee called and sent an email to check on my spouse, which was a nice touch.

It was smooth and hassle free. Will purchase additional ins. for additional trips. ;)

Unfortunately we had to cancel our trip due to my unexpected back surgery. Although the amount of documentation to be submitted is voluminous when cancelling a long trip that involves tours, hotels and flights, Travel Insured International reimbursed us for our entire claim. Additional documentation was requested from my medical providers as the company did due diligence before paying the claim, as was explained by the knowledgable, customer friendly claims reviewer. During the process I learned the importance of the ‘time sensitive period’ for purchasing that all travel insurance companies include in their policies. It’s important to read the fine print! At the end of the day, we were very pleased with Travel Insured International.