Travel Insured Travel Insurance Reviews

Today, nearly 9 weeks after starting the claims process, I finally got back all the money that was owed to me from Travel Insured International. This entire experience was awful and I will never use this company again. Further, I will be letting my listeners and readers of my travel podcast and blog know just how bad this company was to work with. The main problems were the slowness and complete ghosting by my claims rep. Several times I either left her a message and asked for a call back or an email update, and she just completely ignored me. Not for a day or two, just forever. Other times I was told she'd "call me back within the hour" and she didn't. So I called her after an hour and a half and I had to twist her arm to even get a partial apology out of her. She was awful. Also, the time between submitting my forms and hearing ANYTHING back from the company was weeks and weeks. Radio silence. Rotten company. I would give zero stars if I could. Toward the end of this nightmare it really felt like they were holding my money hostage. It was over $7000 and frankly, if they do this to all their clients, that's a lot of money they're earning interest on while the customer just sits there, helpless, having their complaints and inquiries completely ignored.

I submitted a claim on Jan 23 and am waiting for a status update and payment. Why would you send a survey before resolving my claim?

The process of purchasing the policy was very easy with the information I saw on the internet and one phone call. We have used Squaremouth before, so it was a familiar process.

I recently filed a claim. I can give you more feedback when I see how quickly Travel Insured responds to the claim.

I missed two days of Antarctic trip

We were very pleased with the flexibility and value of the policy.

Easy to sign up and no surprises. Provided more coverage than I originally intended to purchase, but turned out to be for the best - included areas I didn't think were insurable or needed. And I needed it!

We needed to adjust our dates after purchase and it was not difficult

I initially entered the birthday day-of-month of one of the trip travelers incorrectly by 4 days. I couldn't edit any part of the birthday after purchasing the policy and had to call customer service to get it corrected. Although the agent was very nice and they readily accepted the correct date, I had to add a to-do to my calendar and go through a validation process after already going to the trouble of trying to edit online. Seems like you could easily build logic into the online form editor allowing trivial birthdate changes. If the customer wants to make a change that is too consequential, inform then to call customer service just in that situation.

I had good service reps. I actually had to back my dates of coverage up due to flight changes and they made it easy. Definitely will use the next time we travel!