Travel Insured International offers four comprehensive policies on Squaremouth, with their most popular plan, FlexiPAX, featuring a unique ‘a-la-carte’ approach. This allows customers to customize their coverage by selecting the protection limits that best suit their specific trip.
See how Travel Insured International compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customers appreciate Travel Insured International’s helpful and responsive customer service. Many have positive claims experiences, though some report challenges in meeting the provider’s documentation requests.
Very helpful with a situation where I was having to cancel trip … but then I reinstated and they helped to out my policy back into place
Would recommend have used a couple of times on previous trips
James was kind and very helpful. My 2nd time this year for me. I went out of the country knowing I would be cared for if anything happened. I came home feeling extra good knowing I didn't have to use it.
met my needs. Pleasant experience.
Travel Insured International's 24 hr hotline was very helpful is addressing a medical emergency that we were having. They provided information regarding medical services and opened an Claims Account for us. I am in the process of filing a claim for medical services and trip interruptions.
The company requires a large amount of documentation for a claim. I have in the past 20 years had a claim with 2 other companies and they did not require the excessive amounts of paper work to support the claim. It has been a little over 4 weeks since I filed the claim and I still have not received a response the claim has been approved. I have checked the website for status and still shows claim being processed. I would not choose this company again in the future when purchasing travel insurance.
Review Updated: 11/30/2025
Travel Insured required several documents for the claim. I had to scan and e-mailed 19 documents for this claim, in addition to the documents the travel company had to send. The turn around time was approximately 30 days before payment was issued.
I thought I would have a claim, so I contacted Travel Insured regarding my filing procedures. The claiming entity that was in the process of filing a claim against me for a "broken" windshield on a returned rental vehicle at Calgary International Airport, later realized that the windshield actually was broken prior to my rental of the vehicle. They subsequently dropped their claim against me.. The Travel Insured representative I previously talked to by telephone was very helpful, and I had begun the on-line claim process. Upon learning the claim against me had been terminated, I tried to remove the online data I had previously entered, and recontacted Travel Insured about the cancellation.I don't believe the whole process lasted long enough for me to get a formal claim number.
I compared their coverage with AAA and two other Providers and checked reviews. I found them competitive and lower priced.
I made a typo in my return date which I didn’t notice until after I had returned. It was about a month of unnecessary insurance and Travel Insured were wonderful. First of all, they answered the phone with a human being very quickly. Secondly, they explained their policy but that if I could provide documentation (which I had) they would consider my request for a refund. They got back to me almost immediately with a positive response and my account was credited within 48 hours. I shall definitely insure with them in the future.
Agent I spoke with was very knowledgeable and helpful in explaining what the best options were for me.
Good experience with help understanding some of my policy, answered questions professionally.