Overview

Travel Insured International offers four comprehensive policies on Squaremouth, with their most popular plan, FlexiPAX, featuring a unique ‘a-la-carte’ approach. This allows customers to customize their coverage by selecting the protection limits that best suit their specific trip.

Trips Protected
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SINCE 2004
209,136
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AVG. MONTH
4,513
Total Reviews
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SINCE 2004
4,169
Detailed Rating
Customer Service Before Trip
4.49/5
Customer Service During Trip
4.08/5
Customer Service During Claim
3.72/5

See how Travel Insured International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.41 (4,169 reviews)

Customers appreciate Travel Insured International’s helpful and responsive customer service. Many have positive claims experiences, though some report challenges in meeting the provider’s documentation requests.

  • 5
    2613
  • 4
    772
  • 3
    319
  • 2
    97
  • 1
    141
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  • Travel Insured International policy: FlexiPAX

    Canceled trip. Made no claim. Asked to get credit for insurance -- denied. Moved on.

    James from TX
    Review Received: June 12, 2026
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    0 out of 2 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Common carrier flight was delayed, missed connecting flight to Germany, airline rebooked me and I was delayed over 20 hours, missed part of my tour and missed my pre tour hotel that was non refundable. Filed a claim with Travel Insured International on line a week ago and have still not heard a thing, nor have they reached out to me, I try to log on to see status of claim, and there is no updates yet.

    Scott from UT
    Review Received: June 6, 2026
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    4 out of 4 people found this review helpful
    Travel Insured International policy: FlexiPAX

    I had a medical emergency that required the plane to return to the airport, transfer to a hospital, an overnight stay there and rebooking of our travel plans. The people we spoke with throughout this stressful time were very reassuring and handled our arrangements with ease, taking a load off our minds. Luyi was especially helpful and supportive.

    Timothy from CO
    Review Received: June 3, 2026
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    8 out of 8 people found this review helpful
    Travel Insured International policy: FlexiPAX

    I called the 24 hour international assistance line multiple times and was unable to reach anyone. Very frustrating.

    Abigail from AZ
    Review Received: June 1, 2026
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    7 out of 7 people found this review helpful
    Travel Insured International policy: FlexiPAX

    I purchased this policy for an international trip and suffered flight cancellations and had to re-route to my final destination. The process of making a travel delay claim was pretty straightforward on the website. I was disappointed that it took almost 30 days after submitting everything they needed for a check to be mailed (and about a week for the check to arrive). When I asked about the delay, customer service said claims were being handled in the order received and they would get to it. I've made a number of travel insurance claims and this was the slowest overall process I've had - but the claim was paid so I am happy about that. I would recommend this company given the good coverage provided, but just know the claim process itself may be slow!

    Elizabeth from NM
    Review Received: June 1, 2026
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    3 out of 3 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Fortunately, I did not have to file a claim.
    As our departure date approached, I reached out to TII to ensure I knew the right procedures, e.g., for a hospital stay you'll want to get advance payment; for more minor things, you can request reimbursement.
    Also, it would be very nice to point out that for minor issues, it is OK to see a nurse practitioner at a clinic (it does not have to be an ER and require a doc).

    Before a trip, there are lots of things to get done, so a note from you 1 or 2 weeks out (that I could save electronically or print and take along) would be very good and make me feel good that you are ready when needed. In that note, detail in plain English what to do per seriousness of an injury (as above, tell me about an ER / hospital stay vs attention at a clinic, maybe by a nurse practitioner.

    Joseph from KY
    Review Received: May 31, 2026
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    4 out of 4 people found this review helpful
    Travel Insured International policy: FlexiPAX

    I dealt with Sasha during an emergency we had on our trip
    He was very helpful

    sol from NJ
    Review Received: May 31, 2026
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    1 out of 1 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Registration is quick and easy! Just for peace of mind while traveling oversaes!

    Duc dang from CA
    Review Received: May 31, 2026
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    0 out of 0 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Peter from CA
    Review Received: May 30, 2026
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    0 out of 0 people found this review helpful

    We are satisfied that the claim was settled for the amount we were asking for. The only issue was that there was no communication from the insurance provider that the claim was settled. We just received a check in the mail.

    Travel Insured International policy: FlexiPAX

    Exceptionally easy experience to compare rates and understand policy details.

    Laurence from AZ
    Review Received: May 29, 2026
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    0 out of 0 people found this review helpful

Last updated: August 22, 2026