Travel Insured Travel Insurance Reviews

Purchase experience on Squaremouth is always great with the ability to compare many policies with ease so we continue to return to that site. My wife had an accident which resulted in an injury during our trip so we had to contact Travel Insured International's emergency assistance line which is run by a service called "Robin Assist". They answered our calls promptly without needing to navigate a long AI menu and without a long hold time which is greatly appreciated in a time of crisis. The Robin Assist agents were very helpful and knowledgeable and advised us where to seek emergency care at our location (in Malta) and they collected the medical receipts and reports for review and eventual reimbursement. Due to the nature of the injury, we were unable to continue our trip and the Robin Assist folks cleared us for "Trip Interruption" coverage (later that same day after receiving emergency care) so we could modify our reservations and begin our return home the next day (5 days ahead of schedule). We have since filed a complete claim for all medical expenses as well as all incremental costs necessary to terminate our trip early and return home including extra travel expenses and penalty charges for cancelled onward reservations. The claim is under review and we cannot rate the claim service at this time but so far the emergency assistance service has been excellent.

Thus far they have been very responsive during the claim process.

The medical claim documentation seems reasonable and was filed with a subsidiary of the main company. However, to file for reimbursement for tours from missed ports due to the ship's inability to dock, is ridiculous! They are asking for WAY TOO MANY DOCUMENTS. It is needlessly complicated and I feel just a pain so customers won't file. I will not use this company (your insurance company) again due to this.

This is the second time I've used you and both experiences have been exemplary.

The process was easy.

I did file a claim with Travel Insured International on August 5, 2026. I used their website to submit documents requested by them as per the website's definitions. The definitions themselves seemed unclear to me, so I did the best I could.

It was 10 days before I received any response from them, on 8/15. In this email I was told what I had sent to them was incomplete, and they responded with three forms that I was to use to complete what they needed. This surprised me somewhat because no where (to my knowledge) on their claims software were these forms available. I guess they assumed they would respond with the correct forms after seeing the generalized documents first sent on 8/8. Seemed a bit inefficient.

I filled out all of their forms and sent them back to them on 8/21 and have heard nothing yet from them.

Am I to assume this is the norm in the industry? Waiting 10 or more days for the first response, then telling me that I need to use additional forms of their design for a second filing?

I have to admit that I am a bit frustrated by the length of time this is taking. At this point I would not recommend Travel Insured International to others unless I am mistaken as to what is the norm in the industry.

so far so good, I got an email acknowledging that they have my documents and will be in touch if anything else is needed

The biggest reason I took, the insurance was for the healthcare coverage. As a senior and Medicare, my insurance is not effective in Spain. There are also wildfires in Spain, so we are concerned that it might be canceled outright. That did not happen, but it was a real concern. I guess the best insurance is the insurance you don’t have to use and provide you a piece of mind, the healthcare coverage was premium, even if it was not utilized.

Found the claim filing process difficult since it would not accept iPhoto scans. Had to convert many scans to pdf. Took me over 5 hours for a very basic claim. Not impressed.

Very slow experience in terms of getting my trip interruption claim processed due to a medical emergency. I was promised 3 week turnaround time. I had to check in multiple times to get an answer, , it was finally resolved after 8 weeks. They did not explain why some of the reimbursement requested wasn't approved, in the EOB document. Would not recommend this travel insurance company.