Travel Insured International offers four comprehensive policies on Squaremouth, with their most popular plan, FlexiPAX, featuring a unique ‘a-la-carte’ approach. This allows customers to customize their coverage by selecting the protection limits that best suit their specific trip.
See how Travel Insured International compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customers appreciate Travel Insured International’s helpful and responsive customer service. Many have positive claims experiences, though some report challenges in meeting the provider’s documentation requests.
Excellent service with my claim.
I will only use your company again if you provide primary medical care
Easy to sign up. Customer service very helpful
Simply Just Excellent
Submitted my claim with all documentation on December 23rd. Some of the documents had been sent prior to this and had to be sent a second time because they claimed not to have received them. There have been delays because of the holidays which I understand, and I was supposed to receive notification that my claim was being finalized by an analyst by January 26th. All these delays again because of another Public Holiday. I am still awaiting my refund, but what is obvious is that this company does not have sufficient analysts to process claims. This is a company I will advise others to not use.
I filed the claim initially on 12-12-2025 and submitted all the requested document on 12-24-2025. The insurer acknowledged receipt of claim on 12-30-205. They sent email on 1-15-2026 about delays due to high volume of claims. I filed a complaint with Squaremouth on 1-28-26 after the insurer requested unreasonable additional documents to justify their delays in claim processing. Payment was finally made to me on 2-26-2026 after much delays.
I would not recommend this travel insurance company to anyone!
I’m in the early stages of filing all the documents needed for my claim.
I could not really figure out who was providing my insurance coverage?
In previous travel insurance policioes I've purchased from other I recieved a single card I could put into my wallet with phone numbers and a coverage super summary. This was very reassuring to me. I did not receive such from Squaremouth?
So far it’s been good. I submitted my 39 page claim via regular mail and it was received on 1/14/26. I had it sent certified mail. At this time I have not had any further contact. Their website does note the receipt of the claim.
I not only use Squaremouth for many years but have convinced many of my fellow cruisers to use them in place of the one offered by the cruise line which doesn't cover a lot of things that need to be. I will never switch from Squaremouth. I am a very loyal customer and happy with them.