Travel Insured International offers four comprehensive policies on Squaremouth, with their most popular plan, FlexiPAX, featuring a unique ‘a-la-carte’ approach. This allows customers to customize their coverage by selecting the protection limits that best suit their specific trip.
See how Travel Insured International compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customers appreciate Travel Insured International’s helpful and responsive customer service. Many have positive claims experiences, though some report challenges in meeting the provider’s documentation requests.
I like that I could just purchase medical travel insurance and didn’t need to include trip insurance
Excellent experience from start to submitting my claim. Due to an unexpected hip replacement my husband and I did not go on our trip to the Galapagos. I am submitting my claim this week. They have been helpful in getting the right info to them for payment. The others in our party did not need a claim. Their claim process was clear and it just takes awhile to get all parts together! Now, I hope the refund is expedited.
I filed the claim, submitting hotel receipts, then received a request for additional documentation including receipts, airline statements confirming the delays and credit card statements. The documentation was assembled (39 pages!) it was submitted on June 3rd. 3 weeks later I am still waiting on the status. When I logged onto the website, it acknowledged receipt of the paperwork and I would hear back when someone reviewed it.
I did supply all the information needed for my claim, as asked when I was in Curacao. I have not been home a month, but did want to follow through to see if there was any additional information needed. The follow through is of not knowing.
The medical team was very helpful with advice and ensuring I had appropriate care for a minor injury.
Due to an emergency situation in the country where I was located my policy was extended by a week with no additional charges.
I contact the Travel Insured International 24 hour assistance when I got stuck in Dubai on an insured MSC cruise, seeking assistance to get home. None was provided.I was told unless someone was dead or dying to call back later.
The customer service team was very informative and helpful. He helped me with questions regarding the US shutdown and information / coverage during that period. I had no other questions or need to contact customer service again.
All customer service representatives were very helpful & friendly. I thought I would need to file a claim but in the end did not need to. The airline stepped up and replaced our damage suitcase.
Claim process was initiated by myself the client 3 weeks ago and I have not been contacted about the claim. Only received automated messages tha my claim was recieved. Essentially zero progress has been made on my claim by travel insured no review no processing no human contact. It’s disappointing I would not recommend this company.
Last updated: June 25, 2026