Travel Insured Travel Insurance Reviews

The agent I spoke with was helpful and responsive to my needs.

We spoke to 2 agents before our trip and 2 upon return. In all instances, the claim representative was friendly, professional and helpful. We have a claim pending and hopefully, it will be handled as well. At this point, we would rate them highly.

I had to cancel my trip. I received partial payment on my claim and am waiting for rest to be processed. I was advised last week that it was approved. Still waiting.

I was not able to contact anyone using any of the numbers provided - both for the US and where I was in Austria. No luck getting any responses to questions I have while I was traveling. Was not able to contact anyone so if I had an issue I would not have been able to have spoken with anyone. Can you provide feedback?

As easy as purchasing travel insurance can be.

The requirements for filing a claim are ridiculous. They want everything but a pound of my flesh. They even ask for things that are unrelated to my claim. I did the best I could, but don't know if my valid claim (regarding a cancelled flight and related delay) will be accepted.

I have previously had a similar claim with Allianz that was easy to file and easily resolved with a prompt payment.

I won't use Squaremouth again if the insurance is handled by Travel Insured International. Please don't contact them now. Let's wait the four weeks and see what happens.

Wonderful experience with calling the 24 hour helpline. They were very helpful and made sure I got the care I needed. They also called and emailed to check in on me.

The insurance I bought was for Canada, though the agent I spoke with was in the States. She was excellent. Personal, understood my situation. I believe she helped me purchase the best policy for my needs. In addition, I received all paperwork, etc. promptly.

Greetings,
I submitted the data required to cover my costs of a cancelled flight. We caught a flight the next day and caught our cruise ship leaving Southampton, UK. I had to cancel a prepaid, nonrefundable transfer to the ship and 2 Uber rides. I got a response (below) requiring an exceptionally large amount of supporting data that will be, at this time, very difficult to obtain. I'm also going to be out of town, away from my desk and access to our trip data, which will make this process more complicated. I believe this is very unnecessary. Is it possible to streamline these data requirements?
In the past Squaremouth has been very good and fair to me. Being a repeat customer, I am hoping for an expedited settlement.
Thank you for your consideration,
Paul Sibole

10/27/2025 Form to be Completed Email Travel Delay Claim Form
10/27/2025 Document to Submit Email Additional Expenses: Copies of the purchase receipts, credit card statements, bank statements and/or invoices for any accommodation, meal, or transportation expenses incurred during the delay. Credit Card Statement is required for any international travel in order to determine the currency conversion to US Dollars. We can convert cash transactions with an online currency converter.
10/27/2025 Document to Submit Email Airline Tickets: Copies of the airline tickets or e-ticket receipts showing the ticket numbers and dates of travel for the original and re-booked flights.
10/27/2025 Document to Submit Email Invoices: Copies of the invoices showing the dates of travel and cost of the land, cruise, or tour arrangements.
10/27/2025 Document to Submit Email Land/Tour Itinerary: A copy of the original itinerary and any revised itineraries showing the destinations and dates of travel.
10/27/2025 Document to Submit Email Land/Tour Refunds: A copy of the refund check or credit received from the tour operator or travel agent. If no refund has been received, please have the agent state this in writing.
10/27/2025 Document to Submit Email Trip Payments: Copies of the canceled checks (front & back), cash receipts or itemized credit card statement showing all payments made towards the trip.
10/27/2025 Document to Submit Email Verification of Airline Delay: A written statement confirming the cause and length of the delay. In addition, we need the airline to also provide in writing when you could have been rebooked or that they were unable to rebook your flight. This can be requested through the airline's website or by calling them directly.

I contacted them to cancel the policy within the 14-day review period as our planned trip did not occur. They stated that they could not cancel and refund the premium as the start date of the trip had passed. The cancellation language never stated this. TERRIBLE SERVICE - WILL NOT BE USING SQUAREMOUTH IN FUTURE.