Travel Insured Travel Insurance Reviews

My insurance claim has still not been settled. I applied in December so presently I am not satisfied with the service.

Currently struggling with sending in claim documents...my inadequacies. Will probably end up coping and mailing them (snail mail) as my computer abilities are basic and my IT support (Husband) has just had spinal surgery due to the fall in Vietnam.....
The local representative in vietnam was able to successfully secure transportation (speedboat) from our small boat in Halong Bay to the pier and a taxi to Hanoi French Hospital (90 minutes away). Although I never spoke with him, he was able to arrange with the boat's crew to make the transfer seamless.

phone line always busy, never got to speak with someone

Purchase of policy was very easy and cost reasonable for planned trip. Had to cancel the trip at the last minute due to illness of my traveling partner. Filed a claim and Travel Insured responded immediately with claim instructions. They kept in touch and received the claim documents. Waiting for them top process the claim. So far, service is very satisfactory.

Fortunately I didn’t need to make a claim. Insurance seemed affordable for peace of mind for travels.

Sales woman was very helpful explaining things. I felt comfortable with my choice to buy the insurance, though I didn’t end up needing to submit a claim.

The travel insurance claim processing was very slow with 4 -6 weeks wait for the next question or request. It took 5 months to get the refund.

I started a claim on November 13, 2025. It is still under review. They did not notify me of any action. In fact they sent me an email on December 28, 2025 stating that they were still waiting for my claim. When I called to find out what the email was about I was told that my claim was under review so I should ignore said email.

I spoke to a representative and she was very helpful with answering all of my questions.