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Overview

Travel Insured International offers four comprehensive policies on Squaremouth, with their most popular plan, FlexiPAX, featuring a unique ‘a-la-carte’ approach. This allows customers to customize their coverage by selecting the protection limits that best suit their specific trip.

Trips Protected
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SINCE 2004
176,933
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AVG. MONTH
2,584
Total Reviews
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SINCE 2004
3,858
Detailed Rating
Customer Service Before Trip
4.48/5
Customer Service During Trip
4.08/5
Customer Service During Claim
3.73/5

See how Travel Insured International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.41 (3,858 reviews)

Customers appreciate Travel Insured International’s helpful and responsive customer service. Many have positive claims experiences, though some report challenges in meeting the provider’s documentation requests.

  • 5
    2399
  • 4
    724
  • 3
    293
  • 2
    87
  • 1
    128
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  • Travel Insured International policy: FlexiPAX

    I think they offer a very good product and options for additional coverage. I made an error and called customer service and it was taken care of. Luckily I didn't need to make a claim so I can't speak to how easy or difficult that might be.

    Linda from MA
    Review Received: October 13, 2025
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    Travel Insured International policy: FlexiPAX

    You never really know if the insurance you purchased is a good fit until you need to use it.
    I changed my travel dates to leave and return one day sooner than originally planned.
    My interaction was as expected.

    Nancy from NC
    Review Received: October 12, 2025
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    Travel Insured International policy: FlexiPAX

    Fortunately, we did not have any travel incidents requiring filing a claim.

    STEPHEN from CT
    Review Received: October 12, 2025
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    Travel Insured International policy: FlexiPAX

    squaremouth was very helpful and knowledgeable. They gave me some information that I didn't have knowledge of. I would definetly go through them again.
    The actual travel insurance reps were very helpful in helping me before the start of the trip.

    Holly from ME
    Review Received: October 11, 2025
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    Travel Insured International policy: FlexiPAX

    The final agent who assisted me was excellent. I always ask for her. The other agents were also very helpful and clear

    Robert from MI
    Review Received: October 11, 2025
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    Travel Insured International policy: FlexiPAX

    Buying travel insurance is a must for long complecated trips incase the providers do not provide the purchased parts of the trip. We had several major hickups but in each case the provides fixed the problem quickly. Our flight from Houston to Norway was canceled due to a strike in Amsterdam one day before departure. Delta chat text got us confirmed seats on Luftansa within 30 minutes (this was the first time I have ever had success using a chat to actually accomplish something. The the Havila Norwegian Coastal Cruise had to divert to a different terminal port. Havila provided buses to get us to the normal port in time for the morning flights and provided a proportional refund. Most cruise lines would not provide a refund due to weather.

    There was no need to file an insurance claim.

    Glenn from TX
    Review Received: October 10, 2025
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    Travel Insured International policy: FlexiPAX

    We always buy travel insurance through Squaremouth and feel this process works well.

    This is the first time I’ve submitted a claim so we will see how the process goes.

    Marcia from ID
    Review Received: October 8, 2025
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    Travel Insured International policy: FlexiPAX

    I was feeling very sick the last night of the tour and in the morning thought I needed to see a doctor and wouldn't be able to travel home as planned. Your representative answered the phone right away and was very helpful. As it turned out, I had some anti-nausea medicine with me that enabled me to get to the taxi to go to the airport as planned. My flight was so delayed that I missed my connection home and had to spend the night in Madrid. Your representative kept checking in on me, which I truly appreciated, in case I had needed her help. As it turned out, I made it home and found out at the next airport that I had Covid. I'm still testing positive over a week later, but it ended up not affecting my travel plans after all. It was such a comfort knowing that if I had needed more medical assistance in a foreign country that it was going to be provided. I'll be using your insurance the next time I travel.

    Linda from CA
    Review Received: October 7, 2025
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    Travel Insured International policy: FlexiPAX

    Due to an accident with injuries, we had to cancel our trip. We have submitted all requested documentation regarding the claim to Travel Insured, and now we are waiting for resolution.

    Jeff from FL
    Review Received: October 6, 2025
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    Travel Insured International policy: Worldwide Trip Protector

    We basically have no experience with the insurance company at this time other then taking out the policy . We both had to leave our cruise early and have been too ill at this point and now are trying to assemble the information for a claim.

    Carol from WA
    Review Received: October 5, 2025
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