Travel Insured International offers four comprehensive policies on Squaremouth, with their most popular plan, FlexiPAX, featuring a unique ‘a-la-carte’ approach. This allows customers to customize their coverage by selecting the protection limits that best suit their specific trip.
See how Travel Insured International compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customers appreciate Travel Insured International’s helpful and responsive customer service. Many have positive claims experiences, though some report challenges in meeting the provider’s documentation requests.
So far my experience has been satisfactory. I am waiting to hear the outcome of our claim. The customer service person I spoke to was friendly, sent me the form, we submitted, and now we wait (it's been only 6 days, but hope to hear something soon).
Excellent prompt service reviewing our claim. Updates were automatically emailed. Received payment in less than 10 days after claim submitted.
I had to change the destination due to the Gulf War and it was easy to do.
As always Squaremouth is great to use to purchase travel insurance. Before I called Travel Insured to update the dates and cost of trip. Their service was terrific and was able to accomplish that in less than 10 minutes.
Excellent experience. The representative was very helpful. Great service.
Did not have an occasion to use during trip so cannot effectively comment.
Had to cancel a $25,000 cruise with a week's notice due to a medical emergency involving my fiance's father. Handled the claim entirely online; lots of forms to fill out but quite straightforward. A very polite customer service representative contacted me to clarify one minor charge and then the claim was approved. The same day the claim was approved I received an email with a link to have the funds direct deposited in my account, and the funds were there just a few hours later! Total time from starting the claim to receiving the funds was about 3 weeks. Very pleased, and I have since purchased policies from Travel Insured for 2 more trips; hopefully we won't need to make claims on those policies!
We had a to cancel our trip for health reasons ~4 weeks prior to departure. Most of our travel and lodging expenses were refunded by the hotels and airlines; however, there were several random expenses (pre-paid tours, ground transportation, travel agent costs ) that weren't refundable. It took time with paperwork, but we were very happy that those were all reimbursed in full by TII.
The phone agent was very helpful, walking me through the claims filing process, and the necessary paperwork was sent promptly via email.
Review Updated: 04/28/2026
Handled professionally and with expediency, very pleased with the results.
Purchasing was good. For the first time I actually did get sick and paid for a doctor visit and antibiotics so hoping to hear back soon regarding my claim.
Last updated: June 25, 2026