Overview

Travel Insured International offers four comprehensive policies on Squaremouth, with their most popular plan, FlexiPAX, featuring a unique ‘a-la-carte’ approach. This allows customers to customize their coverage by selecting the protection limits that best suit their specific trip.

Trips Protected
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SINCE 2004
176,942
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AVG. MONTH
2,587
Total Reviews
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SINCE 2004
3,858
Detailed Rating
Customer Service Before Trip
4.48/5
Customer Service During Trip
4.08/5
Customer Service During Claim
3.73/5

See how Travel Insured International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.41 (3,858 reviews)

Customers appreciate Travel Insured International’s helpful and responsive customer service. Many have positive claims experiences, though some report challenges in meeting the provider’s documentation requests.

  • 5
    2399
  • 4
    724
  • 3
    293
  • 2
    87
  • 1
    128
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  • Travel Insured International policy: FlexiPAX

    Price was reasonable, and I was able to get just the coverage I wanted, no more, no less. The customer service person was excellent--friendly, helpful, and answered my question about how to represent some information on the screen.

    GG from TX
    Review Received: September 29, 2025
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    Travel Insured International policy: FlexiPAX

    Thanks for providing a good plan for us!

    Robert from CA
    Review Received: September 28, 2025
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    0 out of 0 people found this review helpful
    Travel Insured International policy: FlexiPAX

    My spouse had a medical issued and I called the 24 hr assistance line. The customer service representative was very sympathetic and recommended we seek medical assistance. She advised to keep receipts and medical records in order to get reimbursement. Fortunately, we waited it out and relied on local pharmacist, therefore, at the end no hospital or MD visit was needed. We don’t plan to file a claim. The next day, a travel insurance employee called and sent an email to check on my spouse, which was a nice touch.

    Camila from CA
    Review Received: September 27, 2025
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    0 out of 0 people found this review helpful
    Travel Insured International policy: FlexiPAX

    It was smooth and hassle free. Will purchase additional ins. for additional trips. ;)

    Happy Traveler from MI
    Review Received: September 26, 2025
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    0 out of 0 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Unfortunately we had to cancel our trip due to my unexpected back surgery. Although the amount of documentation to be submitted is voluminous when cancelling a long trip that involves tours, hotels and flights, Travel Insured International reimbursed us for our entire claim. Additional documentation was requested from my medical providers as the company did due diligence before paying the claim, as was explained by the knowledgable, customer friendly claims reviewer. During the process I learned the importance of the ‘time sensitive period’ for purchasing that all travel insurance companies include in their policies. It’s important to read the fine print! At the end of the day, we were very pleased with Travel Insured International.

    Carol from NC
    Review Received: September 26, 2025
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    1 out of 4 people found this review helpful
    Travel Insured International policy: FlexiPAX

    This company has asked us to provide information & documentation which we already have provided. The company is now asking for documentation from the airline which will be virtually impossible to obtain. Some of the details of not being able to rebook our canceled flight for over 48 hours do not exist in documents as rebooking was done by telephone. Any assistance Squaremouth can provide would be appreciated.

    Mark from FL
    Review Received: September 25, 2025
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    0 out of 2 people found this review helpful
    Travel Insured International policy: FlexiPAX

    I have documents to send, the website wouldn’t allow me to complete a claim. Frustrating.
    Late baggage set amount per day would be helpful

    Kathy from ID
    Review Received: September 23, 2025
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    0 out of 0 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Jacquelin from TX
    Review Received: September 20, 2025
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    0 out of 0 people found this review helpful

    Claim was handeled very quickly. Process was easy and all communication was very helpful and courteous.

    Travel Insured International policy: FlexiPAX

    As a first time travel insurance buyer, the process of getting Travel Insurance was very easy and detailed explanations provided in every single step. I was able to upgrade in certain areas, as per my needs. I called the customer service department before departing to obtain a summary of my policy, and they promptly responded and provide me the supporting documentation. In addition, the price was less when comparing the same coverage with other companies. I will definitely consider them the next time I need to purchase a travel insurance.

    Carmen Otero from FL
    Review Received: September 19, 2025
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    0 out of 1 people found this review helpful
    Travel Insured International policy: FlexiPAX

    I am disappointed. I let them know I had vertigo on my last day and could not do our intended bike tour. I went to the commissary on board and the nurse said they were not open till 6 pm. My vertigo lasted from 0700-1300. So no need to see a doctor then. The claim process said I needed a doctors evaluation and I could not self diagnose even though I am a nurse and have had vertigo before. I am not happy.

    Robert from CO
    Review Received: September 16, 2025
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    0 out of 3 people found this review helpful