Compare Travelex Insurance Services Plans in Just A Few Simple Steps
Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.
See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.
Claims were processed efficiently and easily.
The service so far is great. I iniciate s claim due to cancelation on my vacations due to a work reason.
Thank you for taking the time to post!
We appreciate the excellent rating. We value your business and process claims with every consideration related to the details of the policy.
We hope you think of Travelex the next time you are looking to insure your travel!
Thanks again and have a wonderful day!
Kind Regards,
Amber
It’s ok with Travelex Insurance Services. The price is reasonable.
Thank you for taking the time to provide your feedback!
We are happy to hear that you think our prices are reasonable.
Thanks again and we hope you think of Travelex the next time you travel!
Kind Regards,
Amber
Our return trip home was interrupted by a snowstorm which caused a cancellation of all buses running north out of Port Authority, leaving us in New York city unexpectedly overnight upon our return from a river cruise to Portugal. The trip insurance reimbursed us for the hotel and food under the trip delay coverage. We were very pleased with the way the claim was handled by Travelex Insurance. . .
It took many months to process a very simple claim for one night of hotel expenses due to a missed airline connection. It took weeks for customer service to respond to emails, and they requested multiple documents irrelevant to our claim. Extremely frustrating.
Thank you for taking the time to post on Squaremouth.
We have contacted the Claim Administrator, on your behalf, to research why the review of your claim was delayed. Per the Claim Administrator, the original documentation that was received was either blank or unreadable. This, unfortunately, did cause a delay in reviewing your claim.
We are happy to hear that your claim was processed and you were reimbursed for both Missed Connection and Trip Delay benefits, within 10 business days of receiving all the required documentation.
It is important to remember that insurance is highly regulated, and the proper documentation is an important part in the claims process.
Thank you again, and we hope you think of Travelex the next time you travel.
Kind Regards,
Amber
Claim was settled in a reasonable period, with one error that they fixed.
Well the claims associate I spoke with on the phone, Sharon, was friendly and professional, it’s unclear how the claim was Monetized. My flight was delayed more than four hours, and my luggage was then lost in transit to my destination requiring numerous taxis back-and-forth to the airport and an obscenely hi mobile bill to ensure my bag was claimed correctly. All of this was included in my two claims, and yet I only received a small fraction of the money my policy said I would be able to recoup. So while I appreciate the professionalism of the person with whom I spoke, I’m disappointed in the amount that was reimbursed.
Having submitted complete documentation the claim was paid in full within a few weeks. No complaints at all.
Smooth and efficient service and still a reasonable price.
Thank you for taking the time to post!
We appreciate the excellent rating, and we are glad to hear that everything was smooth and efficient.
Thanks again and we look forward to insuring all your future travel!
Kind Regards,
Amber
I called in about making a claim for a flight delay and the agent was a bit gruff but gave me the information I needed to understand what was needed for a claim and more information on my benefits.
Thank you for taking the time to express your concerns on Squaremouth.
Travelex Insurance Services prides ourselves on our exemplary customer service, and we would like the opportunity to review the phone call that was made.
While our Claim Administrator did find an email that they responded as to what documentation is needed, we were unable to locate any calls from the phone number provided on the policy purchased (TSB224518).
Please provide the phone number you dialed (if available) and the number you called from, along with the approximate date and time you called, to TISReviews@TravelexInsurance.com.
Kind Regards,
Amber