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Overview

Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.

Trips Protected
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SINCE 2004
94,446
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AVG. MONTH
617
Total Reviews
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SINCE 2004
2,164
Detailed Rating
Customer Service Before Trip
4.47/5
Customer Service During Trip
4.18/5
Customer Service During Claim
4.1/5

See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.43 (2,164 reviews)

Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.

  • 5
    1266
  • 4
    436
  • 3
    180
  • 2
    34
  • 1
    45
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  • “
    Travelex Insurance Services policy: Travel Basic

    Angelina from DC
    Review Received: November 18, 2019
    Was this review helpful?
    9 out of 9 people found this review helpful

    Well the claims associate I spoke with on the phone, Sharon, was friendly and professional, it’s unclear how the claim was Monetized. My flight was delayed more than four hours, and my luggage was then lost in transit to my destination requiring numerous taxis back-and-forth to the airport and an obscenely hi mobile bill to ensure my bag was claimed correctly. All of this was included in my two claims, and yet I only received a small fraction of the money my policy said I would be able to recoup. So while I appreciate the professionalism of the person with whom I spoke, I’m disappointed in the amount that was reimbursed.

    “
    Travelex Insurance Services policy: Travel Select

    ROBERT from NY
    Review Received: November 5, 2019
    Was this review helpful?
    5 out of 5 people found this review helpful

    Having submitted complete documentation the claim was paid in full within a few weeks. No complaints at all.

    “
    Travelex Insurance Services policy: Travel Select

    Smooth and efficient service and still a reasonable price.

    Edit from MD
    Review Received: November 4, 2019
    Was this review helpful?
    3 out of 3 people found this review helpful
    Response from Travelex Insurance Services

    Thank you for taking the time to post!

    We appreciate the excellent rating, and we are glad to hear that everything was smooth and efficient.

    Thanks again and we look forward to insuring all your future travel!

    Kind Regards,
    Amber

    “
    Travelex Insurance Services policy: Travel Select

    I called in about making a claim for a flight delay and the agent was a bit gruff but gave me the information I needed to understand what was needed for a claim and more information on my benefits.

    Joseph from IN
    Review Received: October 29, 2019
    Was this review helpful?
    5 out of 5 people found this review helpful
    Response from Travelex Insurance Services

    Thank you for taking the time to express your concerns on Squaremouth.

    Travelex Insurance Services prides ourselves on our exemplary customer service, and we would like the opportunity to review the phone call that was made.

    While our Claim Administrator did find an email that they responded as to what documentation is needed, we were unable to locate any calls from the phone number provided on the policy purchased (TSB224518).

    Please provide the phone number you dialed (if available) and the number you called from, along with the approximate date and time you called, to TISReviews@TravelexInsurance.com.

    Kind Regards,
    Amber

    “
    Travelex Insurance Services policy: Travel Select

    Okay experience signing up. Have no idea about a claim. I bought based on reviews of claims. Thankfully I did not have to use the product. Although after reading the fine print I will always buy within days of purchasing the tour or travel. Much of my trip turned out not to be covered had I need the insurance. I will be more informed next trip.

    LAUREL from WA
    Review Received: October 29, 2019
    Was this review helpful?
    4 out of 4 people found this review helpful
    Response from Travelex Insurance Services

    Thank you for taking the time to post on Squaremouth.

    Travelex does offer a few different policies, depending on the coverage needed. It is important to purchase the Travel Select policy within 21 days of your first money down on the trip, in order to be eligible for the certain benefits. Such as Financial Default, Pre-Existing Medical Conditions Exclusion Waiver, and some of the optional upgrades. All terms, conditions, limitations, and exclusions apply.

    If you have coverage questions about our policies, you may contact our Customer Solutions Department at 1-800-228-9792, Monday – Friday, 7:00am – 7:00 pm CST.

    Thank you again, and we look forward to insuring all your future travels.

    Kind Regards,
    Amber

    “
    Travelex Insurance Services policy: Travel Select

    I lowered the amount of coverage before departure for one family member and TravelEx was quick to answer the phone, polite, and very responsive to make the change and refund my payment.

    Walter from CA
    Review Received: October 26, 2019
    Was this review helpful?
    3 out of 3 people found this review helpful
    “
    Travelex Insurance Services policy: Travel Select

    Squaremouth website makes comparing policies fairly simple and has handy filters. I had to adjust my policy shortly before our trip and it was just a simple phone call with a friendly agent.

    Carla from CA
    Review Received: October 18, 2019
    Was this review helpful?
    2 out of 2 people found this review helpful
    Response from Travelex Insurance Services

    Thank you for taking the time to post!

    We appreciate the excellent rating, and we are glad to hear that our Customer Solutions Representatives were friendly and helpful. We hope you will think of Travelex the next time you are looking to insure your travel!

    Thanks again and have a wonderful day!

    Kind Regards,
    Amber

    “
    Travelex Insurance Services policy: Flight Insure Plus

    Rebecca from TX
    Review Received: October 11, 2019
    Was this review helpful?
    4 out of 4 people found this review helpful

    I was very pleased with the way my claim was handled, and very glad I bought insurance for my trip.

    “
    Travelex Insurance Services policy: Travel Select

    Quick and easy on-line system to filing a claim. The one downside is that you cannot view the uploaded files in your account so I had to call in to make sure they received the paperwork I uploaded. Other than this one technical issue, the whole process was smooth and fast. I received my claim check in a very timely manner.

    PK from OR
    Review Received: October 3, 2019
    Was this review helpful?
    5 out of 5 people found this review helpful
    Response from Travelex Insurance Services

    Thank you for posting about your claim experience on Squaremouth.

    We are glad that you found our new claim process quick and easy to complete online.

    We always strive to ensure that we are providing the best customer service experience, and we will bring your suggestions to the appropriate department.

    Thank you again and Travelex looks forward to insuring your trips in the future.

    Kind Regards,
    Amber

    “
    Travelex Insurance Services policy: Travel Select

    Happily, I did not have to make a claim. Nice to know it was there as a parachute if I needed it.

    Sue from VA
    Review Received: October 2, 2019
    Was this review helpful?
    2 out of 2 people found this review helpful
    Response from Travelex Insurance Services

    Thank you for taking the time to post on Squaremouth.

    We are happy that your trip went smoothly and that we were able to give you peace of mind when traveling.

    Thanks again and we look forward to insuring all your future travel!

    Kind Regards,
    Amber

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