Travelex Travel Insurance Reviews

Thank you for taking the time to express your concerns on Squaremouth.

We have forwarded on your request to our Customer Solutions department.

They will be reaching out with you directly, via email, to help resolve the situation.

Kind Regards,
Amber

Thank you for reaching out to us on Squaremouth.

We do empathize with your situation and recognize that the coronavirus pandemic has been difficult for travelers.

It is important to remember that insurance is highly regulated. Claims need to be processed according to the policy details and based on the documentation submitted to the Claim Administrator.

In the policy details, which were sent to you on October 3, 2019 when the policy was purchased, it explains all the eligible reasons for trip cancellation, including the terms, limitations and exclusions. Which includes the General Exclusion “(d) any government regulation or prohibition”.

To be of service we can offer you a One-Time Date Transfer on your policy, in order to use it for a future trip. If you would like to apply a One-Time Date Transfer to your policy, you will first need to cancel your claim. Please contact us at TISReviews@TravelexInsurance.com, so we can help process the cancellation of your claim and apply a One-Time Date Transfer to your policy.

Please note that Travelex Insurance Services Inc. is the marketer of the travel insurance plan and does not make any claim determinations. Berkshire Hathaway Specialty Insurance Company (“BHSIC”) is the underwriter and the Claim Administrator. For claim questions or to file a claim, please contact BHSIC at 855.205.6054 or via email at travelex.claims@bhspecialty.com.

Kind Regards,
Marcy

Thank you for taking the time to post!

We appreciate the excellent rating.

We are glad to hear that our website was easy to use and navigate, and that our Customer Solutions Representative was able to help answer all your questions.

We hope you will think of Travelex the next time you are looking to insure your travel!

Thanks again and have a wonderful day!

Kind Regards,
Amber

Thank you for taking the time to post about your situation.

We do empathize with you and your family and understand that the coronavirus has caused a significant disruption on our society.

In the wake of the rapidly changing and escalating global impact of the coronavirus (COVID-19) outbreak, Travelex Insurance Services Inc. (“Travelex”) is focusing our teams to respond to your questions and inquiries as soon as possible. Our top priority is servicing our clients and we can assure you Travelex is dedicated to maintaining the highest level of professional and ethical standards.

Please keep in mind, that due to the Coronavirus outbreak, the Claim Administrator is experiencing an increased volume of claims. All claims are being processed in the order in which they are received. We appreciate your patience. Any questions regarding status updates on your claim need to be sent to the Claim Administrator by email at travelex.claims@bhspecialty.com.

Kind Regards,
Amber

Thank you for taking the time to post a review on Squaremouth.

We appreciate Steve at Squaremouth trying to assist you with completing your claim online.

We also reached out to our Claim Administrator, Berkshire Hathaway Specialty Insurance Company, on your behalf, to find out the status of your current claim. We were happy to hear that they have contacted you via email with your claim number, and what documentation is needed to adjudicate your claim.

If you have any additional questions or need further assistance submitting your documentation, please contact the Claim Administrator via phone at 1-855-205-6054 or via email at travelex.claims@bhspecialty.com, Monday – Friday, 7:00am – 7:00pm CST.

Thank you again, and we hope that you think of Travelex the next time you travel.

Kind Regards,
Amber

Thank you for taking the time to express your concerns on Squaremouth.

We are happy to hear that you have been in touch with our Claim Administrator, Berkshire Hathaway Specialty Insurance Company, earlier today and were able to provide the additional documentation. We will also provide your concerns about the online claim process, to the appropriate department.

It is important to remember that insurance is highly regulated, and claim documentation, such as itineraries, are an important part of the process as they relate to the policy details, on the policy purchased.

If you have any additional questions you can contact the Claim Administrator directly at 1-855-205-6054, Monday – Friday, 7:00am – 7:00pm CST.

Kind Regards,
Amber

Thank you for reaching out to us on Squaremouth.

Due to concerns about Coronavirus, all companies in the travel insurance industry are experiencing higher than normal call volumes, which has resulted in longer hold times. Should you still have additional questions about your policy, you may also contact our Customer Solutions department via email at CustomerSolutions@TravelexInsurance.com.

While we hope that your trip goes smoothly, in the event that you would need to file a claim, our Claim Administrator, Berkshire Hathaway Specialty Insurance Company is currently adjudicating all claims within their goal of 15 business days, from the time they receive all the required documentation.

Thank you again, and we hope you think of Travelex the next time you travel.

Kind Regards,
Amber