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Overview

Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.

Trips Protected
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SINCE 2004
94,446
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AVG. MONTH
617
Total Reviews
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SINCE 2004
2,164
Detailed Rating
Customer Service Before Trip
4.47/5
Customer Service During Trip
4.18/5
Customer Service During Claim
4.1/5

See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.43 (2,164 reviews)

Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.

  • 5
    1266
  • 4
    436
  • 3
    180
  • 2
    34
  • 1
    45
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  • “
    Travelex Insurance Services policy: Travel Basic

    Top rate. I insured against the event of an elderly relative getting sick during the trip, but ended up collecting for a medical issue while overseas. Claim as easy to file and promptly paid in full.

    Thomas from WA
    Review Received: August 3, 2019
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    0 out of 0 people found this review helpful
    Response from Travelex Insurance Services

    Thank you for taking the time to provide your feedback!

    We are happy to hear that your experience with the Claim Administrator was fair and reimbursement for losses were received promptly.

    Thanks again and have a wonderful day.

    Kind Regards,
    Amber

    “
    Travelex Insurance Services policy: Travel Select

    Our plane was delayed, which led to a missed connection which led to a missed 3 day tour. Although Squaremouth did not pay for the loss of money for the prepaid tour, they did cover the expenses from the additional nights at the hotel and transportation which was great.

    Judy from AZ
    Review Received: August 3, 2019
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    0 out of 0 people found this review helpful
    Response from Travelex Insurance Services

    Thank you for taking the time to post a review for Travelex on Squaremouth.

    While we are sorry to hear that your trip did not go as planned, we are happy that the Travelex Travel Select plan provided reimbursement for your Trip Delay & Missed Connection expenses, that you incurred while you were delayed.

    Thank you again, and we look forward to insuring all your future trips.

    Kind Regards,
    Amber

    “
    Travelex Insurance Services policy: Travel Select

    Excellent service representative interaction pre-trip all questions answered and explained. Very easy to navigate website.

    ALLAN from AZ
    Review Received: July 30, 2019
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    0 out of 0 people found this review helpful
    Response from Travelex Insurance Services

    Thank you for taking the time to post!

    We are happy to hear that your experience with our Customer Solutions department was excellent, and that all your pre-travel questions were answered. We hope you will think of Travelex the next time you are looking to insure your travel!

    Thanks again and have a wonderful day!

    Kind Regards,
    Amber

    “
    Travelex Insurance Services policy: Travel Select

    good service for the price! glad that i purchased the insurance because my wife got hospitalized while we were on vacation out of the country.

    Andrew from TX
    Review Received: July 29, 2019
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    0 out of 0 people found this review helpful
    Response from Travelex Insurance Services

    Thank you for taking the time to post!

    We are sorry to hear that your trip did not go as planned. If you have not already filed a claim, for your convenience our claims process is now easier than ever. You can start a claim, upload documents, and check the status of your claim, all from your phone using the Travelex app. We also have more traditional options available including our website, email, call, fax, and mail. If you have any questions, please feel free to contact our Claim Administrator at 1-855-205-6054, Monday – Friday, 7:00am – 7:00 pm CST.

    Thanks again and we look forward to insuring all your future travel!

    Kind Regards,
    Amber

    “
    Travelex Insurance Services policy: Travel Select

    easy to obtain

    Lois from NY
    Review Received: July 21, 2019
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    0 out of 0 people found this review helpful
    “
    Travelex Insurance Services policy: Travel Select

    We needed to adjust our travel dates soon after purchasing. The process was quick and easy!

    Richard from NY
    Review Received: July 19, 2019
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    0 out of 0 people found this review helpful
    “
    Travelex Insurance Services policy: Travel Select

    Our trip was schedules for 6/28/19. One family member had to cancel 6 weeks before the trip due to illness of their child. Customer service sent me the claim forms and we are in the process of gathering the necessary documents to submit the claim.
    I will reserve judgement on the quality of service after the claim is settled.

    Jeffrey from NY
    Review Received: July 18, 2019
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    0 out of 0 people found this review helpful
    Response from Travelex Insurance Services

    Thank you for taking the time to post about your experience.

    Should you have additional questions about filing the claim, you may contact the Claims Department by phone at 1-855-205-6054 or by email at travelex.claims@bhspecialty.com, Monday – Friday, 7:00am – 7:00pm CST.

    Thank you again, and we look forward to insuring your future travel!

    Kind Regards,
    Amber

    “
    Travelex Insurance Services policy: Travel Select

    They were helpful when I had questions about the right policy and took the time to work with me to determine the best policy and recommendations that saved me money. No complaints and luckily I did not have to use it.

    Jodi from NY
    Review Received: July 16, 2019
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    0 out of 0 people found this review helpful
    “
    Travelex Insurance Services policy: Travel Select

    Great help. We used on-call international for a complicated medical issue. They were an excellent service.

    Adriennee from FL
    Review Received: July 15, 2019
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    2 out of 2 people found this review helpful

    Review Updated: 09/26/2019

    They used a healthcare service and the transport was excellent. Travelex also got through the bureaucracy at the European hospital and attained a "good to fly" certificate. Once we got all the paper work in, the response time was very good.

    “
    Travelex Insurance Services policy: Travel Select

    We purchased policies that we never needed to file a claim for. We did call prior to departure to add additional dates to coverage and the customer service was excellent.

    L from VA
    Review Received: July 14, 2019
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    0 out of 0 people found this review helpful
    Response from Travelex Insurance Services

    Thank you for taking the time to post!

    We appreciate the great rating, and we are happy to hear that your experience with our Customer Solutions department was excellent. We hope you will think of Travelex the next time you are looking to insure your travel!

    Thanks again and have a wonderful day!

    Kind Regards,
    Amber

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