Travelex Travel Insurance Reviews
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Overview
Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.
See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.
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“Travelex Insurance Services policy: Travel Select
easy to obtain
Lois from NYReview Received: July 21, 2019Was this review helpful?0 out of 0 people found this review helpful“Travelex Insurance Services policy: Travel SelectWe needed to adjust our travel dates soon after purchasing. The process was quick and easy!
Richard from NYReview Received: July 19, 2019Was this review helpful?0 out of 0 people found this review helpful“Travelex Insurance Services policy: Travel SelectOur trip was schedules for 6/28/19. One family member had to cancel 6 weeks before the trip due to illness of their child. Customer service sent me the claim forms and we are in the process of gathering the necessary documents to submit the claim.
I will reserve judgement on the quality of service after the claim is settled.Jeffrey from NYReview Received: July 18, 2019Was this review helpful?0 out of 0 people found this review helpfulResponse from Travelex Insurance ServicesThank you for taking the time to post about your experience.
Should you have additional questions about filing the claim, you may contact the Claims Department by phone at 1-855-205-6054 or by email at travelex.claims@bhspecialty.com, Monday – Friday, 7:00am – 7:00pm CST.
Thank you again, and we look forward to insuring your future travel!
Kind Regards,
Amber“Travelex Insurance Services policy: Travel SelectThey were helpful when I had questions about the right policy and took the time to work with me to determine the best policy and recommendations that saved me money. No complaints and luckily I did not have to use it.
Jodi from NYReview Received: July 16, 2019Was this review helpful?0 out of 0 people found this review helpful“Travelex Insurance Services policy: Travel SelectGreat help. We used on-call international for a complicated medical issue. They were an excellent service.
Adriennee from FLReview Received: July 15, 2019Was this review helpful?2 out of 2 people found this review helpfulReview Updated: 09/26/2019
They used a healthcare service and the transport was excellent. Travelex also got through the bureaucracy at the European hospital and attained a "good to fly" certificate. Once we got all the paper work in, the response time was very good.
“Travelex Insurance Services policy: Travel SelectWe purchased policies that we never needed to file a claim for. We did call prior to departure to add additional dates to coverage and the customer service was excellent.
L from VAReview Received: July 14, 2019Was this review helpful?0 out of 0 people found this review helpfulResponse from Travelex Insurance ServicesThank you for taking the time to post!
We appreciate the great rating, and we are happy to hear that your experience with our Customer Solutions department was excellent. We hope you will think of Travelex the next time you are looking to insure your travel!
Thanks again and have a wonderful day!
Kind Regards,
Amber“Travelex Insurance Services policy: Travel SelectCustomer service was very helpful advising me during my purchase.
Todd from TNReview Received: July 10, 2019Was this review helpful?0 out of 0 people found this review helpfulResponse from Travelex Insurance ServicesThank you for taking the time to provide your feedback!
We are so happy to hear about your experience and look forward to doing business with you again.
Thanks again and have a wonderful
Kind Regards,
Amber“Travelex Insurance Services policy: Travel SelectI should know more soon as I had to file a claim about two weeks after we got back. The claim is still being processed. Thne insurance seems to be very good, my trip was not . We had numerous problems made much worse by my husbands bad health and his cousin was killed in an auto accident while we were on this ttrip.
I'll check back with you as soon as I hear from them on the status of my claim.Dennis or Patti from WYReview Received: July 9, 2019Was this review helpful?3 out of 4 people found this review helpfulReview Updated: 08/06/2019
It took over 2 months for them to give me an answer. I didn't expect them to refund all I'd paid for the trip but they didn't pay anything. Nothing at all. I have many many friends and they have all known I was waiting to hear from my travel insurance. These folks all travel a lot every year. I told them all about my expierence with your travel insurance and I will continue to tell about my experience with your company.
Response from Travelex Insurance ServicesThank you for taking the time to tell us about your experience.
We will contact the Claim Administrator, on your behalf, to make sure that no additional information is needed in order to review your claim.
Once we hear back from them, we will contact you directly via email.
In the meantime, if you have any questions you can contact the Claims Department at 1-855-205-6054 or travelex.claims@bhspecialty.com, Monday – Friday, 7:00 am – 7:00 pm CST.
Thank you again, and we hope you think of Travelex the next time you travel.
Kind Regards,
Amber“Travelex Insurance Services policy: Flight Insure PlusPleasantly surprised by the ease and professionalism of purchasing a policy and filing a claim.
M & C from CAReview Received: July 3, 2019Was this review helpful?0 out of 2 people found this review helpfulResponse from Travelex Insurance ServicesThank you so much for your great review.
It’s important to our company to hear that our claims processes are fair and reimbursement for losses are received promptly.
Thank you again, and we look forward to insuring your future trips.
Kind Regards,
Amber“Travelex Insurance Services policy: Travel SelectOur flight from Bolivia to Miami was cancelled and rescheduled the next day. We had to rebook tickets on our connecting flights with another airline from Miami to Seattle and incurred a total of $1900 including "change fees". I am submitting all information to Travelex and waiting for their response.
JOSEPH from WAReview Received: June 28, 2019Was this review helpful?1 out of 4 people found this review helpfulReview Updated: 09/03/2019
My family of 4 had a flight from Bolivia to Miami which was cancelled causing us to miss our connection onto Seattle. We ended up paying over $1,800 to purchase new tickets along with a penalty. Berkshire Hathaway outlined well how I needed to document my claim. We were held up for 2 months trying to get a letter from the airline which cancelled our flight explaining what happened. But, once we submitted that letter, we had a check in our mail from Berkshire Hathaway for the full amount we paid. I couldn't believe it!
Response from Travelex Insurance ServicesThank you for taking the time to post, we appreciate the excellent rating!
It is unfortunate to hear that your flight was cancelled. Our Claim Administrator processes claims with every consideration related to the details of the policy.
We value your business and hope you think of Travelex the next time you are looking to insure your travel!
Thanks again and have a wonderful day!
Kind Regards,
Amber