Need help? Call a SquareMouth Travel Expert 1-800-240-0369 | 8AM to 10PM ET Daily

Overview

Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.

Trips Protected
Calendar icon
SINCE 2004
94,446
Calendar icon
AVG. MONTH
617
Total Reviews
Star icon
SINCE 2004
2,164
Detailed Rating
Customer Service Before Trip
4.47/5
Customer Service During Trip
4.18/5
Customer Service During Claim
4.1/5

See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.43 (2,164 reviews)

Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.

  • 5
    1266
  • 4
    436
  • 3
    180
  • 2
    34
  • 1
    45
  • Filter By
    Filter
    Sort By
    Sort
  • “
    Travelex Insurance Services policy: Travel Select

    Customer service was very helpful advising me during my purchase.

    Todd from TN
    Review Received: July 10, 2019
    Was this review helpful?
    0 out of 0 people found this review helpful
    Response from Travelex Insurance Services

    Thank you for taking the time to provide your feedback!

    We are so happy to hear about your experience and look forward to doing business with you again.

    Thanks again and have a wonderful

    Kind Regards,
    Amber

    “
    Travelex Insurance Services policy: Travel Select

    I should know more soon as I had to file a claim about two weeks after we got back. The claim is still being processed. Thne insurance seems to be very good, my trip was not . We had numerous problems made much worse by my husbands bad health and his cousin was killed in an auto accident while we were on this ttrip.
    I'll check back with you as soon as I hear from them on the status of my claim.

    Dennis or Patti from WY
    Review Received: July 9, 2019
    Was this review helpful?
    3 out of 4 people found this review helpful

    Review Updated: 08/06/2019

    It took over 2 months for them to give me an answer. I didn't expect them to refund all I'd paid for the trip but they didn't pay anything. Nothing at all. I have many many friends and they have all known I was waiting to hear from my travel insurance. These folks all travel a lot every year. I told them all about my expierence with your travel insurance and I will continue to tell about my experience with your company.

    Response from Travelex Insurance Services

    Thank you for taking the time to tell us about your experience.

    We will contact the Claim Administrator, on your behalf, to make sure that no additional information is needed in order to review your claim.

    Once we hear back from them, we will contact you directly via email.

    In the meantime, if you have any questions you can contact the Claims Department at 1-855-205-6054 or travelex.claims@bhspecialty.com, Monday – Friday, 7:00 am – 7:00 pm CST.

    Thank you again, and we hope you think of Travelex the next time you travel.

    Kind Regards,
    Amber

    “
    Travelex Insurance Services policy: Flight Insure Plus

    Pleasantly surprised by the ease and professionalism of purchasing a policy and filing a claim.

    M & C from CA
    Review Received: July 3, 2019
    Was this review helpful?
    0 out of 2 people found this review helpful
    Response from Travelex Insurance Services

    Thank you so much for your great review.

    It’s important to our company to hear that our claims processes are fair and reimbursement for losses are received promptly.

    Thank you again, and we look forward to insuring your future trips.

    Kind Regards,
    Amber

    “
    Travelex Insurance Services policy: Travel Select

    Our flight from Bolivia to Miami was cancelled and rescheduled the next day. We had to rebook tickets on our connecting flights with another airline from Miami to Seattle and incurred a total of $1900 including "change fees". I am submitting all information to Travelex and waiting for their response.

    JOSEPH from WA
    Review Received: June 28, 2019
    Was this review helpful?
    1 out of 4 people found this review helpful

    Review Updated: 09/03/2019

    My family of 4 had a flight from Bolivia to Miami which was cancelled causing us to miss our connection onto Seattle. We ended up paying over $1,800 to purchase new tickets along with a penalty. Berkshire Hathaway outlined well how I needed to document my claim. We were held up for 2 months trying to get a letter from the airline which cancelled our flight explaining what happened. But, once we submitted that letter, we had a check in our mail from Berkshire Hathaway for the full amount we paid. I couldn't believe it!

    Response from Travelex Insurance Services

    Thank you for taking the time to post, we appreciate the excellent rating!

    It is unfortunate to hear that your flight was cancelled. Our Claim Administrator processes claims with every consideration related to the details of the policy.

    We value your business and hope you think of Travelex the next time you are looking to insure your travel!

    Thanks again and have a wonderful day!

    Kind Regards,
    Amber

    “
    Travelex Insurance Services policy: Travel Select

    It was an easy and quick process to purchase the insurance. Happy my trip went smooth.

    Michelle from GA
    Review Received: June 27, 2019
    Was this review helpful?
    0 out of 2 people found this review helpful
    Response from Travelex Insurance Services

    Thank you for taking the time to post!

    We are happy to hear that your trip went smoothly! However, in the event that you would need to make a claim, our claims process is now easier than ever. You can start a claim, upload documents, and check the status of your claim, all from your phone using the Travelex app. We also have more traditional options available including our website, email, call, fax, and mail.

    Thanks again and we look forward to insuring all your future travel!

    Kind Regards,
    Amber

    “
    Travelex Insurance Services policy: Travel Select

    Great

    Kenneth from NY
    Review Received: June 23, 2019
    Was this review helpful?
    0 out of 2 people found this review helpful
    “
    Travelex Insurance Services policy: Travel Select

    I filled the claim about 2 weeks ago and have not received any feedback or questions whatsoever.

    Claudia from CA
    Review Received: June 12, 2019
    Was this review helpful?
    2 out of 3 people found this review helpful
    Response from Travelex Insurance Services

    Thank you for taking the time to post about your concerns.

    We have reached out to the Claim Administrator, on your behalf, and have been advised that an email was sent to you on June 12 2019, regarding the claim payment approval for one of your claims, and a request for additional information for your other claim.

    Please contact the Claim Administrator with any questions or concerns. They can be reached by phone at 1-855-205-6054, and by email at travelex.claims@bhspecialty.com, Monday – Friday, 7:00am-7:00pm CST.

    Thank you again, and we hope you think of Travelex the next time you travel.

    “
    Travelex Insurance Services policy: Flight Insure Plus

    I cancelled this insurance policy during the review period because this policy was for flight only. I wanted to buy medical policy.

    Susan from MD
    Review Received: June 10, 2019
    Was this review helpful?
    1 out of 1 people found this review helpful
    Response from Travelex Insurance Services

    Thank you for taking the time to post your review on Squaremouth.

    In addition to the Flight Insure Plus plan, which offers Emergency Medical benefits while traveling, Travelex offers two additional plans that offer Emergency Medical benefits while traveling, Travel Basic and Travel Select.

    If you have any questions about the plans or would like to purchase you may always contact our Customer Solutions department at 1-800-228-9792, Monday – Friday, 8:00am-7:00pm CST.

    Thank you again, and we look forward to insuring your future trips.

    Kind Regards,
    Amber

    “
    Travelex Insurance Services policy: Flight Insure Plus

    Provided great comfort during my travels. I would definitely use them again.

    David from FL
    Review Received: June 6, 2019
    Was this review helpful?
    0 out of 0 people found this review helpful
    Response from Travelex Insurance Services

    Thank you for taking the time to provide your feedback!

    We are so happy to hear about your positive experience and look forward to doing business with you again.

    Thanks again and have a wonderful day!

    Kind Regards,
    Amber

    “
    Travelex Insurance Services policy: Travel Select

    I recently traveled from NY to South Africa to meet my daughter who was there temporarily for work. We then spent a wonderful week+ traveling, including a safari at Pilanesberg. Initially, there was some fear that after booking my travel, her work plans would change resulting in bookings that I would not use. I purchased the travel insurance, "cancel for any reason" and the minute the purchase was completed I felt relieved that my travel investment was protected. Although I did not have any issues resulting in submission of a claim, the fact that I was also protected in so many other ways (lost luggage, medical, etc) was a factor in relieving any stress and leaving me free to just enjoy my experience. The cost was reasonable and the customer service reps were patient and informative.

    Carole from NY
    Review Received: June 5, 2019
    Was this review helpful?
    0 out of 0 people found this review helpful
    Response from Travelex Insurance Services

    Thank you for taking the time to post!

    We appreciate the excellent rating, and we are happy that we were able to provide you with peace of mind so you could enjoy your trip.

    We hope you will think of Travelex the next time you are looking to insure your travel!

    Thanks again and have a wonderful day!

    Kind Regards,
    Amber

  • Load More Reviews