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Trips Protected
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SINCE 2004
27,469
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AVG. MONTH
1
Total Reviews
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SINCE 2004
2,216
Detailed Rating
Customer Service Before Trip
4.47/5
Customer Service During Trip
4.17/5
Customer Service During Claim
4.11/5

See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.43 (2,216 reviews)

Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.

  • 5
    1297
  • 4
    448
  • 3
    185
  • 2
    38
  • 1
    45
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  • “
    Travelex Insurance Services policy: Travel Select

    I lowered the amount of coverage before departure for one family member and TravelEx was quick to answer the phone, polite, and very responsive to make the change and refund my payment.

    Walter from CA
    Review Received: October 26, 2019
    Was this review helpful?
    3 out of 3 people found this review helpful
    “
    Travelex Insurance Services policy: Travel Select

    Squaremouth website makes comparing policies fairly simple and has handy filters. I had to adjust my policy shortly before our trip and it was just a simple phone call with a friendly agent.

    Carla from CA
    Review Received: October 18, 2019
    Was this review helpful?
    2 out of 2 people found this review helpful
    Response from Travelex Insurance Services

    Thank you for taking the time to post!

    We appreciate the excellent rating, and we are glad to hear that our Customer Solutions Representatives were friendly and helpful. We hope you will think of Travelex the next time you are looking to insure your travel!

    Thanks again and have a wonderful day!

    Kind Regards,
    Amber

    “
    Travelex Insurance Services policy: Flight Insure Plus

    Rebecca from TX
    Review Received: October 11, 2019
    Was this review helpful?
    4 out of 4 people found this review helpful

    I was very pleased with the way my claim was handled, and very glad I bought insurance for my trip.

    “
    Travelex Insurance Services policy: Travel Select

    Quick and easy on-line system to filing a claim. The one downside is that you cannot view the uploaded files in your account so I had to call in to make sure they received the paperwork I uploaded. Other than this one technical issue, the whole process was smooth and fast. I received my claim check in a very timely manner.

    PK from OR
    Review Received: October 3, 2019
    Was this review helpful?
    5 out of 5 people found this review helpful
    Response from Travelex Insurance Services

    Thank you for posting about your claim experience on Squaremouth.

    We are glad that you found our new claim process quick and easy to complete online.

    We always strive to ensure that we are providing the best customer service experience, and we will bring your suggestions to the appropriate department.

    Thank you again and Travelex looks forward to insuring your trips in the future.

    Kind Regards,
    Amber

    “
    Travelex Insurance Services policy: Travel Select

    Happily, I did not have to make a claim. Nice to know it was there as a parachute if I needed it.

    Sue from VA
    Review Received: October 2, 2019
    Was this review helpful?
    2 out of 2 people found this review helpful
    Response from Travelex Insurance Services

    Thank you for taking the time to post on Squaremouth.

    We are happy that your trip went smoothly and that we were able to give you peace of mind when traveling.

    Thanks again and we look forward to insuring all your future travel!

    Kind Regards,
    Amber

    “
    Travelex Insurance Services policy: Travel Select

    We were given prompt, responsive advice and answers to our questions.

    Robert from Buffalo from NY
    Review Received: September 30, 2019
    Was this review helpful?
    1 out of 1 people found this review helpful
    Response from Travelex Insurance Services

    Thank you for posting your great review on Squaremouth!

    We are happy to hear that our Customer Solutions department was able to answer all your questions regarding the policy.

    Thank you again, and we hope you think of Travelex the next time you travel!

    Kind Regards,
    Amber

    “
    Travelex Insurance Services policy: Travel Basic

    Robert from WA
    Review Received: September 29, 2019
    Was this review helpful?
    4 out of 4 people found this review helpful

    Thank you for quickly reviewing and settling my claim. The entire process was clear as to what I documents I needed to present. I received my check 3 weeks later.
    It was great to see how easy it was to realize the benefit of purchasing this insurance policy.

    “
    Travelex Insurance Services policy: Travel Select

    I contacted Travelex once my flight was arranged as I had to increase my coverage. Was easy to do. They responded to me within 24 hours.

    Susan from WA
    Review Received: September 27, 2019
    Was this review helpful?
    0 out of 0 people found this review helpful
    Response from Travelex Insurance Services

    Thank you for taking the time to leave us a review on Squaremouth.

    We are happy to hear that it was easy for you to increase your policy benefits with our Customer Solutions Department.

    Thank you again, and we hope you enjoy your trip and think of Travelex the next time you travel.

    Kind Regards,
    Amber

    “
    Travelex Insurance Services policy: Travel Select

    My trip went off without incident and I did not need to file a claim. Having peace of mind that I was covered if something were to have happened was very comforting and enabled me to enjoy my vacation worry free.

    Francis from VA
    Review Received: September 26, 2019
    Was this review helpful?
    0 out of 0 people found this review helpful
    Response from Travelex Insurance Services

    Thank you for taking the time to leave Travelex a review on Squaremouth.

    We are happy to hear that our policy was able to afford you some peace of mind while traveling.

    Thank you again, and we hope you think of Travelex the next time you travel.

    Kind Regards,
    Amber

    “
    Travelex Insurance Services policy: Travel Select

    Support during the trip has been minimal; situation was not deemed an emergency.

    George from PA
    Review Received: September 24, 2019
    Was this review helpful?
    1 out of 2 people found this review helpful
    Response from Travelex Insurance Services

    Thank you for taking the time to voice your concerns on Squaremouth.

    Travelex Insurance Services would like the opportunity to review your situation with our emergency travel assistance company, On Call International.

    Please email us at TISReviews@TravelexInsurance.com, with as much information as possible. We would like to know what occurred during your trip, including the number you called from, whom you called, and the approximate time and date you called. This information will greatly assist us with our review.

    Thank you again, and we look forward to hearing from you.

    Kind Regards,
    Amber

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Last updated: September 15, 2026