Travelex Travel Insurance Reviews

Having the level of coverage purchased.....gave me piece of mind....one less thing to worry about my well being in a un- forseen emergency....abroad.

Your agent was great and very helpful. It's good to be able to purchase a policy that will get me home if something really unusual happens, which of course is prob very unlikely. Good policy at a very good price. Keep up the good work. Thanks. Chris L

The interaction with Travelex during the trip(3stars) was due to a call for assistance where I was put on hold for 22 minutes, costing €1 per minute (€22) on a phone borrowed from my hotel. Finally had to hang up with no progress... couldn’t tie up their phone any longer. Was requesting assistance when our flights were cancelled a day before departure. Our personal phones were not connecting in Ireland. My husband figured out a plan to get us to our destination independently, and at significant cost. We have required documentation for this part of our claim. Since back in the USA he has contacted Travelex and is filling out claim information. We are stuck on one item that they require; we need verification of why our flight was canceled. Our second scheduled return flight with TRANSAVIA never took off, and we didn’t receive any notification of a change before or after the flight time. Found out at the airport and had to again independently arrange our transportation at significant expense.

Since back in USA we have contacted Travelex and are filling out claim information. We are stuck on one item that they require; we need verification of why our flight was canceled. Our second scheduled flight with TRANSAVIA never took off, and we didn’t receive any notification of a change before or after the flight time. We requested documentation from Transavia and have been waiting a week with only an automated response saying they are very backed up and will get back to us. Sent a follow up email yesterday. We would like to complete this application to Travelex, but fear it will be complicated without that documentation.

My husband plans to contact Travelex on Monday, submit the claim anyway, and hopefully Travelex will talk to us about this problem, since we have all kinds of proof that we were scheduled on a flight that was cancelled or never existed.
I will happily complete a follow up review of Travelex once this is all settled, and expect they will find a way for us to positively resolve and complete this claim.

We waited till the last minute to purchase travel insurance and Travelex was the only company that offered a policy on short notice. We bought a policy for $78 purely for medical evac coverage. Fortunately, we did not need to file a claim.

Due to a heart attack on my husband's part, we had to cancel the trip to the Panama Canal. Travelex has been very easy to deal with, and we are waiting the results of the claim. I had chosen a policy that would allow cancellation for previous problems, but his heart was not the reason. It came up very suddenly a month before the trip was to leave. If my payment comes through OK, I would highly recommend this policy through Travelex for anyone else.

I have come to trust Squaremouth policies completely. They always have reliable Insurance. Travelex was truly a pain to deal with, and didn't know or understand anything about even basic travel Insurance. Their advice was worthless. The actual insurance company, Berkshire Hathaway was amazing. Their agents were clear, articulate, effective, and fast. They followed through on everything they said. When my documents were in they paid the claim exactly when they said.

Hard to say how helpful insurance interactions are until one needs to make a claim- that’s usually when insurance agencies try to do everything to not pay a claim

Fortunately I didn’t need to make a claim on my travels but the peace of mind and security I had on my trip was well worth it.

I filed a claim in regards to medical care that my husband received while on our trip. (I mailed the documents on April 15th,2019) I am currently waiting to hear from your company.
Claim number# 02237556.
Thank you

Travel insurance is incredibly complicated!
Travelex has good reviews, reasonably priced policies with good coverage, and knowledgeable sales agents. I'm pleased that I didn't have to make a claim, but I'm glad I had the coverage. Thanks,
Win