Travelex Travel Insurance Reviews

Thank you for taking the time to post!

We appreciate the excellent rating. We value your business and hope the claim process with our Claim Administrator goes as smoothly as the interaction you’ve already experienced.

Thanks again and we look forward to insuring all your future travel!

Thank you for taking the time to post!

We are so glad that your trip went smoothly. However, in the event that you needed it, our claims process is now easier than ever. You can start a claim, upload documents, and check the status of your claim, all from your phone using the Travelex app. We also have more traditional options available including our website, email, call, fax, and mail.

Thanks again and we look forward to insuring all your future travel!

Travelex would like to thank you for taking the time to post your review, and we are happy to hear that your overall experience was great!

We would like to take a moment to explain the Trip Interruption benefits for the Travel Select plan you purchased. If you are delayed or unable to continue your covered trip for one of the Trip Interruption covered reasons, the plan will reimburse you for the insured, unused, pre-paid, and non-refundable travel arrangements. The reimbursement could also include the additional transportation expenses incurred to reach the original trip destination or back home, after the Departure Date. The following Trip Interruption Benefits are located in the Travel Select Policy that was emailed to you at the time of purchase.

Trip Interruption Benefits: The Company will reimburse You up to the Maximum Limit shown in the Schedule for Trips that are interrupted due to the Unforeseen events shown above for:

- Unused portion of non-refundable pre-paid insured Trip Cost; and
- additional transportation expenses incurred by You, either to the Return Destination; or from the place that You left the Trip to the place that You may rejoin the Trip; or
- additional transportation expenses incurred by You to reach the original Trip Destination if the Insured is delayed and leaves after the Departure Date.

However, the benefit payable under (b) and (c) above will not exceed the cost of economy airfare or the same class as the Insured’s original ticket, less any refunds paid or payable, by the most direct route.

It is important to remember that insurance is highly regulated, and the Claim Administrator’s decision is based on the terms and conditions of the Policy and the available information. If you have additional documentation that the Claim Administrator did not already reimburse you for, please feel free to submit the additional documentation and they will gladly re-evaluate your claim.

We want to thank you again for your great review, and we hope you think of Travelex the next time you are looking to insure your travel!

Thank you for taking the time to provide your feedback!

We are so happy to hear about your excellent claim experience and look forward to insuring all your future trips.

Have a wonderful day!

We wish to acknowledge receipt of your complaint and thank you for taking the time to put your concerns in writing. We take all complaints very seriously and we are sorry to hear of your dissatisfaction of services.

We have undergone a thorough review of your case with our Assistance Company, On Call International (On Call), they have acknowledged that a breakdown in communication did occur. On Call understands the importance of timely communication and additional coaching & training has occurred with the Assistance Coordinator involved.

To date, the Claim Administrator has not received a claim form or documentation in order to assess your claim. They can be reached by phone at 1-855-205-6054, Monday – Friday, 7:00am – 7pm CST, online at www.travelclaims.bhspecialty.com or by email at travelex.claims@bhspecialty.com.

We trust that we have addressed your concerns. If you have any questions, you may contact us directly at TISReviews@TravelexInsurance.com

Travelex would like to thank you for taking the time to post about your experience on Squaremouth.

We have escalated your concerns with the Claims Department and have been advised that an examiner has contacted you to help clarify what documents are required to process your claim.

Please be assured that upon receipt of the claim forms and supporting documentation, the claim examiner will promptly process your claim. It is in no way their intention to make things difficult for our Insureds.

We trust that you understand that insurance is highly regulated and in order to validate coverage, completed claim forms and documentation are an important part of the claim process as it relates to the specific conditions as listed in the plan purchased.

Should you have any additional questions about your claim you can contact the Claims Department at 1-855-205-6054, Monday – Friday, 7:00am – 7:00pm CST.

Kind Regards,

Amber

Thank you so much for your kind words.

It’s important to our company to hear that our claims processes are fair and reimbursement for losses are received promptly.

Thank you again and we look forward to insuring all your future trips!

Thank you for taking the time to provide your feedback!

We are so happy to hear about your experience and look forward to doing business with you again.

Thanks again and have a wonderful day!