Travelex Travel Insurance Reviews

Travelex would like to thank you for leaving us an excellent rating.

We have reached out to the Claim Administrator, on your behalf, and been advised that they require one additional document in order to finalize your claim. They did send you an email on May 17, 2019 about the required document, however, please feel free to reach out to them directly if you have any questions.

The Claim Administrator can be reached by phone at 1-855-205-6054, or by email at Travelex.Claims@BHSpecialty.com, Monday – Friday, 7:00am – 7:00 pm CST.

Thank you again, and we hope you think of Travelex the next time you travel.

Kind Regards,
Amber

Thank you for taking the time to post on Squaremouth.

Travelex prides ourselves on our exemplary customer service, and we appreciate your feedback. We will use this information to provide further coaching to our team.

We are happy to hear about your experience with the Claims Department and look forward to doing business with you again.

Thanks again and have a wonderful day!

Thank you for taking the time to post! We are glad to hear that your trip went smoothly.

However, in the future, should you experience a covered event, our claims process is now easier than ever. You can start a claim, upload documents, and check the status of your claim, all from your phone using the Travelex app. We also have more traditional options available including our website, email, call, fax, and mail.

Thanks again and we look forward to insuring all your future travel!

Kind Regards,

Amber

Thank you for taking the time to post!

We like to hear that we were able to give you peace of mind so you can enjoy your travel. We hope you will think of Travelex the next time you are looking for travel insurance!

Thanks again and have a wonderful day!

Kind Regards,
Amber

Thank you for taking the time to post.

We have contacted the Claim Administrator on your behalf, and have been advised that to date, they have not received any documentation.

Once the documents are received, via regular mail, they will review the claim, and get back to you directly.

If you have any questions or concerns, you can contact the Claims Department Monday – Friday, 7am-7pm CST, at 855-205-6054.

Kind Regards,
Amber

Thank you for taking the time to post!

We appreciate the excellent rating. We value your business and hope the claim process with our Claim Administrator goes as smoothly as the interaction you’ve already experienced.

Thanks again and we look forward to insuring all your future travel!

Thank you for taking the time to post!

We are so glad that your trip went smoothly. However, in the event that you needed it, our claims process is now easier than ever. You can start a claim, upload documents, and check the status of your claim, all from your phone using the Travelex app. We also have more traditional options available including our website, email, call, fax, and mail.

Thanks again and we look forward to insuring all your future travel!

Travelex would like to thank you for taking the time to post your review, and we are happy to hear that your overall experience was great!

We would like to take a moment to explain the Trip Interruption benefits for the Travel Select plan you purchased. If you are delayed or unable to continue your covered trip for one of the Trip Interruption covered reasons, the plan will reimburse you for the insured, unused, pre-paid, and non-refundable travel arrangements. The reimbursement could also include the additional transportation expenses incurred to reach the original trip destination or back home, after the Departure Date. The following Trip Interruption Benefits are located in the Travel Select Policy that was emailed to you at the time of purchase.

Trip Interruption Benefits: The Company will reimburse You up to the Maximum Limit shown in the Schedule for Trips that are interrupted due to the Unforeseen events shown above for:

- Unused portion of non-refundable pre-paid insured Trip Cost; and
- additional transportation expenses incurred by You, either to the Return Destination; or from the place that You left the Trip to the place that You may rejoin the Trip; or
- additional transportation expenses incurred by You to reach the original Trip Destination if the Insured is delayed and leaves after the Departure Date.

However, the benefit payable under (b) and (c) above will not exceed the cost of economy airfare or the same class as the Insured’s original ticket, less any refunds paid or payable, by the most direct route.

It is important to remember that insurance is highly regulated, and the Claim Administrator’s decision is based on the terms and conditions of the Policy and the available information. If you have additional documentation that the Claim Administrator did not already reimburse you for, please feel free to submit the additional documentation and they will gladly re-evaluate your claim.

We want to thank you again for your great review, and we hope you think of Travelex the next time you are looking to insure your travel!