Compare Travelex Insurance Services Plans in Just A Few Simple Steps
Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.
See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.
I would use them again. Very happy with service and claim processing. I had a bad situation that resulted in my needing to make a claim, and I appreciate how easy and efficient the claims process was.
Thank you for taking the time to provide your feedback!
We are so happy to hear about your excellent claim experience and look forward to insuring all your future trips.
Have a wonderful day!
I wanted help and got the biggest run around. The customer service is horrible. Some of the people were okay but some were rude (not only to me but to the providers). VERY DISAPPOINTED!!!!
We wish to acknowledge receipt of your complaint and thank you for taking the time to put your concerns in writing. We take all complaints very seriously and we are sorry to hear of your dissatisfaction of services.
We have undergone a thorough review of your case with our Assistance Company, On Call International (On Call), they have acknowledged that a breakdown in communication did occur. On Call understands the importance of timely communication and additional coaching & training has occurred with the Assistance Coordinator involved.
To date, the Claim Administrator has not received a claim form or documentation in order to assess your claim. They can be reached by phone at 1-855-205-6054, Monday – Friday, 7:00am – 7pm CST, online at www.travelclaims.bhspecialty.com or by email at travelex.claims@bhspecialty.com.
We trust that we have addressed your concerns. If you have any questions, you may contact us directly at TISReviews@TravelexInsurance.com
Polite, but not terribly helpful.
Not very helpful customer service. Spoken to them a couple of times. In the process of filing a claim. Very disappointed to learn that it can take up to 4 weeks to process my trip delay claim. Looking up my policy now to try and interpret my coverage
Travelex would like to thank you for taking the time to post about your experience on Squaremouth.
We have escalated your concerns with the Claims Department and have been advised that an examiner has contacted you to help clarify what documents are required to process your claim.
Please be assured that upon receipt of the claim forms and supporting documentation, the claim examiner will promptly process your claim. It is in no way their intention to make things difficult for our Insureds.
We trust that you understand that insurance is highly regulated and in order to validate coverage, completed claim forms and documentation are an important part of the claim process as it relates to the specific conditions as listed in the plan purchased.
Should you have any additional questions about your claim you can contact the Claims Department at 1-855-205-6054, Monday – Friday, 7:00am – 7:00pm CST.
Kind Regards,
Amber
My phone was lost or stolen while I was on my trip. I just had to submit a police report and the file the claim and I had a check in the mail really quickly. Very easy to do! Already bought the same travel insurance for my next trip! It was really worth it!
Thank you so much for your kind words.
It’s important to our company to hear that our claims processes are fair and reimbursement for losses are received promptly.
Thank you again and we look forward to insuring all your future trips!
I had a good experience and fortunately, did not need to file a claim. Thank you!
Thank you for taking the time to provide your feedback!
We are so happy to hear about your experience and look forward to doing business with you again.
Thanks again and have a wonderful day!
Wow - I've never had such a great experience dealing with an insurance company - they were efficient, pleasant, and repaid my claim with no hassle. Thrilled
Thank you for taking the time to post!
We appreciate the excellent rating. We are so happy to hear that our claims process and reimbursement was efficient and hassle free.
Thanks again and have a wonderful day!
Thanks Travelex for providing a great service. I had a great trip to Alaska and had no need to use the insurance. If I had, I felt that you provided us with great information and that we could contact you 24 hours a day. I will be using your company again in the future.
Thank you for taking the time to provide your feedback!
We are so happy to hear your trip went smoothly and we look forward to doing business with you again.
Great selection, extremely easy to use website and terrific customer service.
Thank you for taking the time to post!
We appreciate the excellent rating. We hope you will think of Travelex the next time you are looking to insure your travel!
Thanks again and have a wonderful day!
Due to terrorist activity in the destination city, the trip was cancelled. We contacted the customer service to get a refund since the trip was cancelled for safety reasons, but the request was denied because it was after the free cancellation period. We were not looking for trip refund. We gladly paid the cancellation fees to the airline, travel agent, etc. We were also not looking for a full refund, just a partial. Customer service for this company showed they really didn't care about anything as long as the company got to keep the money.
Basically the company took our money knowing there would not be any chance of services needed. It is for that reason we will NEVER do business with this company again and advise others that this company is all about collecting money without providing any protection or services.
We chose this company based on reviews of exceptional customer service, but those must have been company paid reviews because the quality service was non-existent. Our reviews on social media will reflect this event and will advise others to look elsewhere as we will do the next trip we take.
Regards.
We want to thank you for taking your time to voice your concerns and your patience while we further research your situation.
Once we are able to obtain more information, we will personally reach out, via email, to follow-up with you.
If you have any questions in the meantime, please feel free to contact us at TISReviews@travelexinsurance.com.