Compare Travelex Insurance Services Plans in Just A Few Simple Steps
Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.
See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.
My phone was lost or stolen while I was on my trip. I just had to submit a police report and the file the claim and I had a check in the mail really quickly. Very easy to do! Already bought the same travel insurance for my next trip! It was really worth it!
Thank you so much for your kind words.
It’s important to our company to hear that our claims processes are fair and reimbursement for losses are received promptly.
Thank you again and we look forward to insuring all your future trips!
I had a good experience and fortunately, did not need to file a claim. Thank you!
Thank you for taking the time to provide your feedback!
We are so happy to hear about your experience and look forward to doing business with you again.
Thanks again and have a wonderful day!
Wow - I've never had such a great experience dealing with an insurance company - they were efficient, pleasant, and repaid my claim with no hassle. Thrilled
Thank you for taking the time to post!
We appreciate the excellent rating. We are so happy to hear that our claims process and reimbursement was efficient and hassle free.
Thanks again and have a wonderful day!
Thanks Travelex for providing a great service. I had a great trip to Alaska and had no need to use the insurance. If I had, I felt that you provided us with great information and that we could contact you 24 hours a day. I will be using your company again in the future.
Thank you for taking the time to provide your feedback!
We are so happy to hear your trip went smoothly and we look forward to doing business with you again.
Great selection, extremely easy to use website and terrific customer service.
Thank you for taking the time to post!
We appreciate the excellent rating. We hope you will think of Travelex the next time you are looking to insure your travel!
Thanks again and have a wonderful day!
Due to terrorist activity in the destination city, the trip was cancelled. We contacted the customer service to get a refund since the trip was cancelled for safety reasons, but the request was denied because it was after the free cancellation period. We were not looking for trip refund. We gladly paid the cancellation fees to the airline, travel agent, etc. We were also not looking for a full refund, just a partial. Customer service for this company showed they really didn't care about anything as long as the company got to keep the money.
Basically the company took our money knowing there would not be any chance of services needed. It is for that reason we will NEVER do business with this company again and advise others that this company is all about collecting money without providing any protection or services.
We chose this company based on reviews of exceptional customer service, but those must have been company paid reviews because the quality service was non-existent. Our reviews on social media will reflect this event and will advise others to look elsewhere as we will do the next trip we take.
Regards.
We want to thank you for taking your time to voice your concerns and your patience while we further research your situation.
Once we are able to obtain more information, we will personally reach out, via email, to follow-up with you.
If you have any questions in the meantime, please feel free to contact us at TISReviews@travelexinsurance.com.
Although Travelex had credit us fully for the medical claim, the customer process was not the most friendly. We had submitted our claim online and was assigned an agent. We had follow up with the agent after one week to see if Travelex has received all the necessary documentation but we did not receive a reply. When we called the 1-800, we were told the agents can be "too busy to reply since their workload consume most of their time". Other than this minor issue, we did not have any other issues.
I am always skeptical about insurance but I will purchase from squsremouth again.
We filed an interrupted trip claim one week ago. I was told by customer service that our claim was approved and we should be receiving a check this week.
This very rapid response, handling and approval makes me want to insure our future trips with your company.
Thanks.
I did change my end date of policy but receiv