Compare Travelex Insurance Services Plans in Just A Few Simple Steps
Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.
See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.
Although Travelex had credit us fully for the medical claim, the customer process was not the most friendly. We had submitted our claim online and was assigned an agent. We had follow up with the agent after one week to see if Travelex has received all the necessary documentation but we did not receive a reply. When we called the 1-800, we were told the agents can be "too busy to reply since their workload consume most of their time". Other than this minor issue, we did not have any other issues.
I am always skeptical about insurance but I will purchase from squsremouth again.
We filed an interrupted trip claim one week ago. I was told by customer service that our claim was approved and we should be receiving a check this week.
This very rapid response, handling and approval makes me want to insure our future trips with your company.
Thanks.
I did change my end date of policy but receiv
This is not a review, only information regarding my intended claim. I had a medical emergency during the trip. It required visits to two doctors, one in Astoria OR and one in Portland OR. The doctors advised my wife and me to end the vacation and return home to Escondido CA for further medical treatment. Because of that, our scheduled 10-day cruise ended after 1 1/2 days. I plan to submit a claim for the missed tour days, transportation from Astoria to Portland, transportation in Portland related to the medical incident, lodging and meals in Portland, and the additional cost to reschedule air transportation from Portland to San Diego.
If you wish I will submit another review after the settlement of my claim.
Richard B. Rothwell
Thank you for taking the time to post about your experience.
Our goal is to make our claims process fair and quick. You may call our claims department at 1-866-968-2061 to have them mail or email you the applicable claim form.
Should you need additional assistance with filing your claim you may call them between 7:30am and 7:00pm CST, Monday – Friday.
Once they receive your claim form and supporting documentation it will take approximately 10 days to review the claim.
We want to thank you again for purchasing a Travelex plan and we hope that your recovery goes well.
My baggage delay claim was paid within reasonable time frame, but I had to submit receipts multiple times, as their online system kept showing that it was awaiting receipts
Thank you for taking the time to post your review!
We appreciate the good rating and taking the time to provide your feedback related to your claims experience.
We have provided your feedback to the claims department to review the online claims process to make it as smooth as possible.
If you are ever having issues with the online process, you can always contact our claims department at 1-855-205-6054, Monday-Friday, 7:00am-7:00pm CST.
Thank you again, and we look forward to insuring all your future trips.
I've been purchasing Travelex Insurance the past few years but never had to file a claim. Unfortunately on my most recent trip I had my phone stolen, so I called up Travelex and was advised to file a police report for the theft and upon return file a claim. The whole process was straight forward and they issued a check for replacement cost within three weeks. I high recommend this product and will continue to purchase going forward.
Thank you so much for your kind words.
We are sorry to hear that your trip did not go as planned, but we are happy to hear that our claims process and your reimbursement were completed quickly.
We hope you think of Travelex the next time you are looking to insure your travel!
Both squaremouth and travel ex provided EXCELLENT customer service. We filed a claim and it was handled easily and efficiently.
Thank you so much for your kind words.
It’s important to our company to hear that our claims processes are fair and reimbursement for losses are received promptly.
We look forwarding to insuring all your future trips!
I purchased a "cancel for any reason" policy for a recent trip that was scheduled. Unfortunately, "any reason" occurred, and I was unable to go. I filed my claim, provided the documentation they requested (mostly receipts and confirmations), and within a week had the money deposited back in my account. It was MUCH easier than I expected. I will definitely use this service again. Thank you Travelex!
Thank you so much for taking the time to post your review.
We are sorry to hear that your trip did not go as planned, but we are happy that our claims process was easy and that your reimbursement was quick.
We look forward to insuring all your future trips.
Travelex Insurance handled my claim and provided payment pretty quickly. I got the application online because the mailed copy from the company took too long to arrive. Once everything was submitted, the process moved along in a timely manner.