Travelex Travel Insurance Reviews

This is not a review, only information regarding my intended claim. I had a medical emergency during the trip. It required visits to two doctors, one in Astoria OR and one in Portland OR. The doctors advised my wife and me to end the vacation and return home to Escondido CA for further medical treatment. Because of that, our scheduled 10-day cruise ended after 1 1/2 days. I plan to submit a claim for the missed tour days, transportation from Astoria to Portland, transportation in Portland related to the medical incident, lodging and meals in Portland, and the additional cost to reschedule air transportation from Portland to San Diego.

If you wish I will submit another review after the settlement of my claim.

Richard B. Rothwell

My baggage delay claim was paid within reasonable time frame, but I had to submit receipts multiple times, as their online system kept showing that it was awaiting receipts

I've been purchasing Travelex Insurance the past few years but never had to file a claim. Unfortunately on my most recent trip I had my phone stolen, so I called up Travelex and was advised to file a police report for the theft and upon return file a claim. The whole process was straight forward and they issued a check for replacement cost within three weeks. I high recommend this product and will continue to purchase going forward.

Both squaremouth and travel ex provided EXCELLENT customer service. We filed a claim and it was handled easily and efficiently.

I purchased a "cancel for any reason" policy for a recent trip that was scheduled. Unfortunately, "any reason" occurred, and I was unable to go. I filed my claim, provided the documentation they requested (mostly receipts and confirmations), and within a week had the money deposited back in my account. It was MUCH easier than I expected. I will definitely use this service again. Thank you Travelex!

Fantastic product at a competitive price!

We have used Squaremouth for many years now for all our international travel. Its web site is superb and the customer representatives are knowledgeable and polite.
However, on this past insurance purchase we had an unusual experience. It was not with Squaremouth but with a new insurer on the site. Tin Leg, which appears to be associated with Squaremouth in some way, was considered as a possibility to other companies we had used in recent years. Its rates were very competitive, and the insurance policy limits were generous. However, when we contacted them with basic insurance questions for our Asia trip, the representative could not provide even general answers. And then she said a claims representative would contact us in a few days. We then contacted TravelEx with the same questions, and their representative was cheerful and very knowledgeable about the area being visited. We made the decision immediately to go with TravelEx since we were going to a foreign country with potentially difficult issues if one of us were injured or fell ill.
Squaremouth is a wonderful company offering a great service. Many of its customers are quite knowledgeable and possess the means to travel abroad. So having an association with any insurer should match the expectations of Squaremouth and its customers. Tin Leg did not do that in this situation, and you should be aware of that occurrence.

Our trip was cancelled because the hotel we were traveling to was trashed by a direct hit of a huge hurricane. They are still not open for business. Though we thought we had coverage for the hotel portion of the trip through our travel insurance policy, the customer service rep denied our claim because the hotel had not 'officially' cancelled the booking, even though there was no electricity or running water plus significant structural damage to the hotel. I realize that there were probably many, many similar calls to the insurance, but these guys weren't terribly sympathetic or helpful. Travelex: 'Sorry, there's nothing we can do.'