Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.
See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.
Travelex our particular plan “Travelmax” in between the time we purchased it and start of trip so that we had to go back to Squaremouth to confirm we had plan and print out card.
Was informative and got the job done.
Thank you for taking the time to post your feedback!
We appreciate the excellent rating. We hope you will think of Travelex the next time you are looking to insure your travel.
Thanks again and have a wonderful day!
While on vacation, we received a phone call from home that our water heater was leaking and that three rooms in our house were flooded. We immediately flew home to begin repairs/restoration. We filed a claim for just the airfare home (approx. $400.00) as our trip had been interrupted. We were advised that we were covered for flood due only to a natural disaster, not a broken water heater.
When we contacted the company they gave us an 800 number to call and file a claim while we were traveling. We left a voicemail and it was never returned. We have since called back the company and are in the process of filing a claim.
Easy to follow claim form filed and paid within two weeks. Use your credit card to purchase replacement items for verification.
Easy sign-up and customer service answered my questions. Great experience for a reasonable price.
Thank you for taking the time to post!
We appreciate the excellent rating, and we are glad to hear that you had a great experience.
We look forward to insuring all your future travels!
Thanks again and have a wonderful day!
Very pleased with service. Will use again on next trip
Thank you for taking the time to provide your feedback!
We are so happy to hear about your experience and look forward to doing business with you again.
Thanks again and have a wonderful day!
Made a typing error n spelling name. Called for assistance. The Customer Service Representative was quick and friendly and corrected the spelling error on line. I also received a followup email acknowledging the change.
Thank you for taking the time to post!
We love to hear that our Customer Solutions Representatives were kind and helpful.
We look forward to insuring all your future trips.
Had a claim due to baggage loss/theft during recent cruise. Travelex was very easy to work with and what we needed to submit to support our claim. Received full reimbursement for loss within 10 days! Usually I don't pay too much attention to the ratings on Squaremouth, and try to buy insurance that has decent ratings. I will make sure to look out for Travelex in the future as the service and reliability will be worth it even if I have to spend a bit more for their product.
Thank you so much for taking the time to post your review.
It’s important to our company to hear that our claims processes are fair and reimbursement for losses are received promptly.
We look forward to insuring all of your future trips.
The phone rep was very helpful. Will consider your services again. Thanks.