Travelex Travel Insurance Reviews

Thank you for taking the time to provide your feedback!

We are so happy to hear about your experience and look forward to doing business with you again.

Thanks again and have a wonderful day!

We thank you for taking the time to put your concerns in writing and we are sorry to hear of your frustration. Insurance is highly regulated and to confirm coverage, completed claim forms and documentation are an important part of the claim process to validate coverage, as it relates to the specific conditions, as listed in the Travel Max plan purchased.

I have contacted the Claims Administrator on your behalf and have been advised the additional documentation (proof of payment, cancellation penalties, and tickets) that they requested on August 3, 2017, to date, has not been received by our claims department. Once the requested information has been received the Claims Administrator will continue the review of your claim.

Travelex makes every effort to review all concerns from our clients and we hope that this additional explanation is of assistance. If you have any questions in the meantime, please feel free to contact the Claim Administrator at 1-866-968-2061 or you may email us at TISReviews@travelexinsurance.com.

Thank you for taking the time to provide your feedback!

We are so happy to hear about your experience and look forward to doing business with you again.

Thanks again and have a wonderful day!

Thank you for taking the time to post a review. Travelex appreciates you bringing any of your concerns to our attention.
With regards to your concern about the Travel Select coverage, the comparison website allows you to compare the benefits, coverages, rates, and exclusions of the insurance plans offered by several different Travel Insurance Companies.
We are sorry to hear of your frustration. The protection plan purchased is a Named Peril Policy meaning the policy outlines the coverage included and if the reason for trip cancellation or trip interruption is not listed, coverage does not apply. The Travel Select Policy you purchased offers 17 different reasons to cancel or interrupt your trip, please see the attached Description of Coverage for a list of covered reasons on pages 12 & 13.
The Description of Coverage is available on the comparison website to view prior to purchasing. It was also emailed to you, along with the Confirmation of Coverage, at the time of purchase on April 15, 2017 at 2:23pm. The Description of Coverage is a summary of the plan details, which includes the benefits, coverages, limitations, and exclusions.
The exclusions listed on the plan are standard in the Travel Insurance Industry and do reference very specific scenarios. For example, if you are hospitalized due to a non-physical illness, this is not excluded, as the exclusion says, “mental, nervous, or psychological disorders, except if hospitalized.”
“Normal pregnancy or resulting childbirth (except for complications of pregnancy)” is an exclusion in the policy. However, if “you become pregnant after the effective date of coverage” is listed, as an eligible reason for cancellation on page 12 under Trip Cancellation and Interruption.
Lastly, the Travel Select plan offers a Professional Pak Upgrade, which offers coverage for the following cancellation reason: “You or Your Traveling Companion have a previously approved military leave revoked or experience a military re-assignment.”
While we do have exclusions in our policy, we do strive to create products that work for the different scenarios that consumers might experience while traveling.
Travelex makes every effort to review all concerns from our clients and we hope this provides clarification.

Thank you for taking the time to post!

We appreciate the kind words and we love to hear that our Customer Solutions Representatives were knowledgeable and helpful.
We look forward to insuring all your future trips.

Thanks again and have a wonderful day!

Thank you for taking the time to post your feedback!

We appreciate the excellent rating. We hope you will think of Travelex the next time you are looking to insure your travel.

Thanks again and have a wonderful day!

Thank you for taking the time to provide your feedback!

We are so happy to hear about your experience and look forward to doing business with you again.

Thanks again and have a wonderful day!

We thank you for taking the time to put your concerns in writing and are sorry to hear of your frustration.

I have contacted the Claims Administrator on your behalf and have been advised, that to date, the completed claim forms have not been received by our claims department. The Claim Administrator has also advised, that to date, they have not received a phone call or any correspondence from you.

The Claims Procedures and “how to facilitate prompt claims settlement” is outlined on page 21 of the attached Description of Coverage, which was also emailed to you on December 24, 2016 at 4:28pm, when the policy was purchased.

We empathize with your unfortunate situation; if you haven’t already, we recommend contacting the airline responsible, by filing a claim online.

Please note that insurance is highly regulated and in order to validate coverage, completed claim forms and documentation (including documentation from the airline) are an important part of the claim process as it relates to the specific conditions as listed in the plan purchased.

If this information is incomplete or inaccurate, please feel free to submit the applicable claim forms and documentation to the Claims Administrator and they will gladly assess your claim.