Travelex Travel Insurance Reviews

My luggage was broken into by baggage handlers. I contacted your organization and the amount of buerocracy and requirements were insurmountable. I specifically got the insurance incase of this type of thing, but who actually saves every receipt? How do you know if you've been robbed unless you inventory your luggage at the airport? How can you file a claim with an airline when luggage handling is outsourced and no one knows who the compamy is? When trabeling internationally there is also a language barrier.
It was a terrible experience compounded by your unreasonable requirements.

I really like this method of purchasing travel insurance, so easy and straightforward. I will always buy my travel insurance this way.

Staff was patient when reviewing the options and helped me find the right plan.

I didn't have a reason to file a claim so I really don't know how responsive Travelex insurance would be but their policy is priced right and coverage is appropriate for my needs. I will probably use them again in the future.

Seems like we are denied on technicalities. If a flight is delayed causing us to miss our connection and insurance has technicalities of paying only in certain conditions though no fault of ours, it seems to be more scam than anything! Travelex claims that they would pay if the flight was delayed due to weather or mechanical delays but not due to Air Traffic control delaying us, which is ridiculous! Will not go with this company again!

Our Claim was:
Flight EI8752 from Seattle to London landed LATE the morning of 12/24/16 at Heathrow Airport. It was delayed due to "Air Traffic Control Restrictions" (according to BA).

We had a connecting Flight EI8330 to catch which was due to leave at 8:15am the morning of 12/24/16. This flight was from London to Dublin. We MISSED this flight due to the late "arrival" of Flight EI8752. 

The Air Lingus customer service representative booked us on a later flight from London to Dublin the morning of 12/24/16. This was Flight EI155 which was to leave Heathrow at 10:00am. We had a separate Ryan Air flight scheduled for later that day at 12:35pm from Dublin to Edinburgh. The Air Lingus service rep promised us we would make that Ryan Air flight. We did not make it as there was not enough time between the 2 flights to make it to the gate in time. 

Original booking with Ryan Air was as follows:

12/24/16 Flight FR816 leaving at 12:35pm out of Dublin and arriving in EDI at 13:45pm

    We MISSED this flight!

12/28/16 Flight FR819 leaving at 20:15pm out of EDI and arriving in Dublin at 21:25pm

    This was our return flight which went as planned. 

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REIMBURSEMENTS:

a) We booked a separate flight with Air Lingus OUT OF POCKET. 

    Flight EI3222 Dublin to Glasgow leaving at 10:05am on 12/26/16. We could not fly out any sooner than this. From the time we arrived in Dublin on 12/24/16, there were no more flights leaving the country to Scotland until 12/26/16 due to the Christmas holiday. 
  
  Total to be refunded to us is the cost of this flight in the amount of $203.10

b) We had to book accommodations at a local hotel, the Radisson Blu for 2 extra nights. 

  Total to be refunded to us is the cost of this hotel in the amount of $202.81 

Had to cancel trip.

No problems, customer service was very helpful in helping me pick the right policy.