Travelex Travel Insurance Reviews
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Overview
Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.
See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.
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“Travelex Insurance Services policy: Travel SelectKay from WAReview Received: February 9, 2017Was this review helpful?1 out of 1 people found this review helpful
Excellent, claim was paid in full as requested.
“Travelex Insurance Services policy: Travel MaxMark from CAReview Received: February 5, 2017Was this review helpful?0 out of 0 people found this review helpfulThe claim process was quick, no hassle, easy and exactly as contracted. Highly recommended for travel insurance.
“Travelex Insurance Services policy: Travel SelectHad to cancel trip.
tbd from MIReview Received: January 30, 2017Was this review helpful?0 out of 2 people found this review helpful“Travelex Insurance Services policy: Travel SelectNo problems, customer service was very helpful in helping me pick the right policy.
Mike from SDReview Received: January 1, 2017Was this review helpful?0 out of 0 people found this review helpful“Travelex Insurance Services policy: Travel SelectWe had both an automobile issue and a medical problem and both were handled promptly and efficiently.
Jed from NYReview Received: December 14, 2016Was this review helpful?0 out of 0 people found this review helpfulResponse from Travelex Insurance ServicesThank you for taking the time to post!
I’m glad to hear that your experience with our claims process was easy. We strive to make submitting a claim as simple as possible. With Travelex’s coverage, with no deductibles, you spend less time and hassle to receive reimbursement for eligible losses from us first, before any other collectible insurance.
We hope you will think of Travelex the next time you are looking to insure your travel! Thanks again and have a wonderful day!“Travelex Insurance Services policy: Travel SelectHaven't filed claim yet, so don't have much to say. Internet site was confusing - why I only gave it 4 stars.nm nm
Jeff & Susan from DEReview Received: November 29, 2016Was this review helpful?0 out of 0 people found this review helpfulSquaremouthThank you for posting a review of Travelex.
We apologize for your negative experience.
A member of our Zero Complaint team contacted you to discuss this further.
Please contact us at 800-240-0369 if you have any questions, we are happy to help.
“Travelex Insurance Services policy: Travel BasicI contacted Travelex Insurance regarding a claim and asked to have a claim form sent to me. I have not received the form as of this date.
James from WAReview Received: November 26, 2016Was this review helpful?0 out of 0 people found this review helpfulResponse from Travelex Insurance ServicesWe thank you for taking the time to put your concerns in writing and are sorry to hear of your frustration.
I have contacted the Claims Administrator on your behalf and can advise that your claim forms were mailed on November 22, 2016, to the address on file. Please keep in mind the United States Postal Service can sometimes take 7-10 business days. Per your request on November 28, the claim forms were also emailed to you.
To date the completed claim forms have not been received by our claims department.
Travelex makes every effort to review all concerns from our clients and hope this response provides clarification.“Travelex Insurance Services policy: Travel BasicI had questions about coverage which were answered promptly and clearly.
Marvin from WAReview Received: October 26, 2016Was this review helpful?0 out of 0 people found this review helpfulResponse from Travelex Insurance ServicesThank you for taking the time to post!
We appreciate the good rating. We value your business and we hope you think of Travelex the next time you are looking to insure your travel!
Thanks again and have a wonderful day!“Travelex Insurance Services policy: Travel MaxI have used Squaremouth for all my travel insurance needs. Their customer service representatives are helpful, patient, and answer all questions. I highly recommend using Travelex Insurance Services.
RG from TNReview Received: October 25, 2016Was this review helpful?0 out of 0 people found this review helpfulResponse from Travelex Insurance ServicesThank you for choosing Travelex Insurance Services.
We are so happy to hear about your experience and look forward to doing business with you again.“Travelex Insurance Services policy: Travel SelectTrip went smoothly, no need to submit any claims. Customer service while purchasing trip insurance was excellent.
Lise from NHReview Received: October 10, 2016Was this review helpful?0 out of 0 people found this review helpfulResponse from Travelex Insurance ServicesThank you for choosing Travelex Insurance and for taking the time to post a review.
We are so happy to hear about your experience and look forward to doing business with you again.