Travelex Travel Insurance Reviews

We thank you for taking the time to put your concerns in writing and are sorry to hear of your frustration.

I have contacted the Claims Administrator on your behalf and can advise that your claim forms were mailed on November 22, 2016, to the address on file. Please keep in mind the United States Postal Service can sometimes take 7-10 business days. Per your request on November 28, the claim forms were also emailed to you.

To date the completed claim forms have not been received by our claims department.

Travelex makes every effort to review all concerns from our clients and hope this response provides clarification.

Thank you for taking the time to post!

We appreciate the good rating. We value your business and we hope you think of Travelex the next time you are looking to insure your travel!

Thanks again and have a wonderful day!

Thank you for choosing Travelex Insurance Services.

We are so happy to hear about your experience and look forward to doing business with you again.

Thank you for choosing Travelex Insurance and for taking the time to post a review.

We are so happy to hear about your experience and look forward to doing business with you again.

I have contacted the Claims Administrator on your behalf and have been advised your claim was assessed and paid on August 19, 2016.
You should have received your claim payment reimbursement via the United States Postal Service, at the NJ address you provided on your claim forms.

Please email us at TISReviews@travelexinsurance.com if you have not received your claim payment.

I trust this resolution is satisfactory and we hope you will think of Travelex the next time you are looking to insure your travel. Thanks again and have a wonderful day!

Thank you for taking the time to post!

With regards to your concern about the initial deposit date when planning a trip. Our protection plans insure prepaid, forfeited, nonrefundable Payments or Deposits you paid for your covered trip.

For further clarification about the initial deposit, please refer to the Description of Coverage, page 8, Definition - Payments or Deposits means the amount actually paid for the Insured’s Covered Trip. Payments or Deposits may be made by cash, check, credit card, prepaid vouchers, incurred change fees, administrative fees, and Currency units. Payments made in the form of a non-paid certificate, non-paid voucher or discount are not Payments or deposits as defined herein.

We appreciate the excellent rating and we value your business. Again I thank you and Travelex looks forward to assisting you with your future travel insurance needs.
Thanks again and have a wonderful day!

We thank you for taking the time to put your concerns in writing and are sorry to hear of your frustration.

I apologize for the delay in responding to your email and have been advised the Baggage Delay claim forms were emailed on September 7, 2016. I have contacted the Claims Administrator on your behalf and have been advised that for reasons unknown at this time, the Claim Customer Service Representative (CSR) did not respond to your email. This error will be reviewed with the CSR and his manager.

To date the completed claim forms have not been received by our claims department.
Insurance is highly regulated and in order to confirm coverage, completed claim forms and documentation are an important part of the claim process in order to validate coverage as it relates to the specific conditions as listed in the plan purchased.

Travelex makes every effort to review all concerns from our clients.

Thank you for posting a review of Travelex.

We apologize for your negative experience.

A member of our Zero Complaint team contacted you to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are delighted to help.

I have contacted the Claims Administrator on your behalf and have been advised that based on the conversation they had with you on July 27th, an additional review of your claim was conducted.

Upon review of your file, it was identified that based on the information currently on file, you were eligible for an additional reimbursement.

I apologize for this oversight and trust this resolution is satisfactory. We hope you will think of Travelex the next time you are looking to insure your travel.

Thank you for taking the time to post!
It's important to our company to hear that our claims processes are fair and reimbursement for losses are received promptly.

We appreciate the excellent rating and we hope you will think of Travelex the next time you are looking to insure your travel!
Thanks again and have a wonderful day!