Travelex Travel Insurance Reviews

My husband and I had to cancel this trip prior to departure ( approximately 1 and 1/2 months before) due to medical necessity. The completed claim forms were sent to the company on 2/2/16 which included the necessary doctors forms. As of yet I have not received any reimbursement from them which was for 1/2 of the purchase price as the tour company has reimbursed us the other half.

My only issue with this process is that there is no response when you submit a claim - no confirmation that it was received and no feedback as to what you might expect in terms of a response time. Given the time that the paperwork requires I'd think a simple email confirming that the claim had been received would be an easy and reassuring thing for Travelex to add to the process.

Very accurate information given by phone. Didn't have a big claim but it was taken care of quickly and efficiently.

Very good service. Reimbursed all that claimed.

Excellent

Squaremouth website was easy to use and I asked a question via chat about altitude sickness coverage who quickly determined the answer that yes, we were covered. I didn't file a claim so with all insurance policies, that makes for the happiest customers and company. I personally think all these travel policies are grossly overpriced but I also realize people file many frivolous claims that drive up those costs.

Submitted a medical claim for treatment of an illness during a cruise. It was paid within a couple of weeks and in full. Very satisfied !

Filed the claim through the website and had no problems. Thank you.

Custom coverage and premium price.
No interaction attempted during trip.

Getting a response from Travelex in Sweden was difficult. It took many calls and they didn't perform when they said they would. Once I finally got them committed on a time it went OK.

In spite of this, yes, I recommend this policy to others.