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Trips Protected
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SINCE 2004
27,469
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AVG. MONTH
1
Total Reviews
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SINCE 2004
2,216
Detailed Rating
Customer Service Before Trip
4.47/5
Customer Service During Trip
4.17/5
Customer Service During Claim
4.11/5

See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.43 (2,216 reviews)

Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.

  • 5
    1297
  • 4
    448
  • 3
    185
  • 2
    38
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    45
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  • Travelex Insurance Services policy: Travel Max

    Mark from CA
    Review Received: February 5, 2017
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    The claim process was quick, no hassle, easy and exactly as contracted. Highly recommended for travel insurance.

    Travelex Insurance Services policy: Travel Select

    Had to cancel trip.

    tbd from MI
    Review Received: January 30, 2017
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    0 out of 2 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    No problems, customer service was very helpful in helping me pick the right policy.

    Mike from SD
    Review Received: January 1, 2017
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    Travelex Insurance Services policy: Travel Select

    We had both an automobile issue and a medical problem and both were handled promptly and efficiently.

    Jed from NY
    Review Received: December 14, 2016
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    0 out of 0 people found this review helpful
    Response from Travelex Insurance Services

    Thank you for taking the time to post!

    I’m glad to hear that your experience with our claims process was easy. We strive to make submitting a claim as simple as possible. With Travelex’s coverage, with no deductibles, you spend less time and hassle to receive reimbursement for eligible losses from us first, before any other collectible insurance.
    We hope you will think of Travelex the next time you are looking to insure your travel! Thanks again and have a wonderful day!

    Travelex Insurance Services policy: Travel Select

    Haven't filed claim yet, so don't have much to say. Internet site was confusing - why I only gave it 4 stars.nm nm

    Jeff & Susan from DE
    Review Received: November 29, 2016
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    Squaremouth

    Thank you for posting a review of Travelex.

    We apologize for your negative experience.

    A member of our Zero Complaint team contacted you to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

    Travelex Insurance Services policy: Travel Basic

    I contacted Travelex Insurance regarding a claim and asked to have a claim form sent to me. I have not received the form as of this date.

    James from WA
    Review Received: November 26, 2016
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    Response from Travelex Insurance Services

    We thank you for taking the time to put your concerns in writing and are sorry to hear of your frustration.

    I have contacted the Claims Administrator on your behalf and can advise that your claim forms were mailed on November 22, 2016, to the address on file. Please keep in mind the United States Postal Service can sometimes take 7-10 business days. Per your request on November 28, the claim forms were also emailed to you.

    To date the completed claim forms have not been received by our claims department.

    Travelex makes every effort to review all concerns from our clients and hope this response provides clarification.

    Travelex Insurance Services policy: Travel Basic

    I had questions about coverage which were answered promptly and clearly.

    Marvin from WA
    Review Received: October 26, 2016
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    0 out of 0 people found this review helpful
    Response from Travelex Insurance Services

    Thank you for taking the time to post!

    We appreciate the good rating. We value your business and we hope you think of Travelex the next time you are looking to insure your travel!

    Thanks again and have a wonderful day!

    Travelex Insurance Services policy: Travel Max

    I have used Squaremouth for all my travel insurance needs. Their customer service representatives are helpful, patient, and answer all questions. I highly recommend using Travelex Insurance Services.

    RG from TN
    Review Received: October 25, 2016
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    Response from Travelex Insurance Services

    Thank you for choosing Travelex Insurance Services.

    We are so happy to hear about your experience and look forward to doing business with you again.

    Travelex Insurance Services policy: Travel Select

    Trip went smoothly, no need to submit any claims. Customer service while purchasing trip insurance was excellent.

    Lise from NH
    Review Received: October 10, 2016
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    0 out of 0 people found this review helpful
    Response from Travelex Insurance Services

    Thank you for choosing Travelex Insurance and for taking the time to post a review.

    We are so happy to hear about your experience and look forward to doing business with you again.

    Travelex Insurance Services policy: Travel Max

    I had to change the date of my departure and I was under the impression that this was something Squaremouth could do. It turned out that Squaremouth couldn't help me. I asked a Squaremouth representative at the time of purchase if I could change the beginning date on the policy. I was told yes. As it turns out it was at the discretion of Travelex and Squaremouth couldn't assist me. I told the representative I was flying standby and that the departure date might be moved back a few days from the original date. I wish I had known when I bought the policy.

    Anita from CA
    Review Received: October 7, 2016
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Last updated: September 15, 2026