Travelex Travel Insurance Reviews

I provided Travelex with complete information regarding my accident, receipt for one hotel that didn't allow cancellation and a receipt for the cost of my trip leader. Travelex sent me all the money I'd itemized except for $30.

I had no communication with anyone at the insurance company after I called to notify them of my need to cancel. I sent them the receipts, filled out their form and they sent me a check.

I would recommend them to others.

All in all, Travelex provided a good experience and policy. They paid a claim for interrupted travel, for which I am grateful.

I had an excellent experience with Squaremouth. Your Customer Support is phenomenally good. I had never purchased travel insurance before and your representatives were very helpful and patient explaining the different options. I appreciated their approach and the lack of hard sell techniques.
I will be using Squaremouth for my upcoming trips.

When Travelex sent me the claims forms, they neglected to send the form that dealt with reimbursement for my nonrefundable airline ticket.
I am glad that I was smart enough to realize this form was missing. Otherwise, I would have submitted the claim forms and not gotten reimbursed for the airline ticket. The omission of the airline reimbursement form should have never happened.

This is my fourth time in purchasing travel insurance for trips to Africa. Always has been easy. My only question has been - did I buy duiplicate insursance however it is peace of mind.
Merry Christmas.
Later. Ed

did not need. purchase and followup worked seamlessly.

I majored in insurance in college and was actively employed in the insurance business for over 40 years. I was pleasantly surprised that Square Mouth and Travel Ex put together a very easily understood set of coverages and provided a number of option s from which to choose. Anyone who takes this approach gets my vote.

We are not pleased with the results of the claim. Travelex chose a date for our cancellation of the trip (the date my wife initially visited a doctor) which is not the date that we cancelled the trip. By doing so, they reduced the amount of our claim by 25%.
I am not sure how to proceed. Should I work with you or contact Travelex directly?

We always buy travel insurance when we travel out of the country, and every time it has been worth it. This was our second time purchasing Travelex insurance, and our second time filing a claim with them, and we cannot recommend it highly enough. When our emergencies have occurred while traveling, their customer service has been excellent both times and they make you feel much more at ease. Overall, the claim process works very well and they are very fair about reimbursement as long as you make sure everything is properly documented (read your policy!). They also reimburse your claim expenses much faster than other insurance companies we've used before, and without hassle. They only lose one star for the claim process because of some initial confusion with how claim paperwork needed to be submitted and because their "track your claim" feature online does not seem to work. I definitely recommend their travel policy, even if you never need it the peace of mind is well worth it, and when you do need it, they deliver.

Travelex answered all of my pre-purchase insurance questions, also the pricing of their insurance was excellent! I would recommend this insurance to anyone.