Overview

Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.

Trips Protected
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SINCE 2004
97,146
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AVG. MONTH
787
Total Reviews
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SINCE 2004
2,183
Detailed Rating
Customer Service Before Trip
4.47/5
Customer Service During Trip
4.17/5
Customer Service During Claim
4.11/5

See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.43 (2,183 reviews)

Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.

  • 5
    1277
  • 4
    441
  • 3
    182
  • 2
    35
  • 1
    45
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  • Travelex Insurance Services policy: Travel Max

    quick way to buy medical travel insurance at a competitive price

    Lois from FL
    Review Received: April 13, 2015
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    Travelex Insurance Services policy: Travel Max

    From purchasing our insurance to processing our claim, Travelex personnel were courteous, efficient, professional and friendly. We could not have asked for more. We will definitely be using Travelex insurance for all future trips.

    LESLIE from MD
    Review Received: March 19, 2015
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    Travelex Insurance Services policy: Travel Basic

    With aging parents, it seems vital to have travel insurance when we go out of the country. On top of that, our trip began on February 28! Everything went smoothly, but we were glad to know we were covered in case it did not!

    Karen from MD
    Review Received: March 16, 2015
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Flight Insure Plus - Package Plan

    I will fill out the 4 pages of paperwork and file the claim in the next week.

    Michael from NV
    Review Received: March 11, 2015
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    4 out of 6 people found this review helpful
    Travelex Insurance Services policy: Travel Basic

    The application process and the claim filing process was completed in a timely manner. I will use this insurance on my future travels and would definitely recommend Travelex insurance to other travelers.

    Frances from WA
    Review Received: March 5, 2015
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    Great

    Albert from NH
    Review Received: March 5, 2015
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    0 out of 2 people found this review helpful
    Travelex Insurance Services policy: Travel Max

    I followed the advice of bloggers who filed claims and strongly recommended that the entire policy be read to avoid misunderstanding and non-payment of claims. I called Travelex to clarify some of the wording in the rental car coverage. Travelex personnel were polite and explained the terms of coverage. After some consideration I chose to go with a different insurance company as the coverage was similar and less expensive. I always use Squaremouth when I travel out of the USA. Be sure to read the policy carefully so you understand what coverage you have purchased, how and when to contact the company and how to file a claim.

    Lily from MT
    Review Received: February 26, 2015
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    10 out of 10 people found this review helpful
    Travelex Insurance Services policy: Travel Max

    Took some effort to figure out with whom I should be dealing (however I was in a hospital almost 10,000 miles from home and well drugged) but once the ball was started they made it happen

    Susan from SC
    Review Received: February 14, 2015
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Basic

    Baggage delay claim waiting

    Meinhard from IL
    Review Received: February 12, 2015
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    My experience with Travelex I would rate as poor. However, dealing with Squaremouth Zero Complaint Dept was excellent.
    They were able to get the claim processed with Travelex without their help who knows.

    Stuart & Deborah from CA
    Review Received: February 6, 2015
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    28 out of 29 people found this review helpful