Travelex Travel Insurance Reviews

We are in the process of submitting a claim at present. The phone assistance that we received on the day of, and immediately following, my wife's accident appeared to be primarily concerned with limiting the insurance company's exposure. I had requested assistance in booking an immediate return flight, and the agents said they would take care of it. This was never done, and when we reached the airport 2 days later, all seats had been sold for later that day and for the next. I wait in the airport for many hours before i was able to obtain seats on another airline on my own.

Had to cancel trip. Stonebridge initally did not pay fully, claiming a technicality. Had to hire a lawyer to assist and finally was paid. Then found that I paid for an additional Travelex policy from R.Crusoe, but this was underwritten by Berkeley and the two don't communicate though both have Travelex name on them. Trying to get a refund from Crusoe.

No claims.

We had some unusual issues and concerns after buying the insurance, but before the trip. The Travelex customer service reps went out of their way to address and resolve our concerns and we do not hesitate to recommend them and would buy from them again for future travel.

have not yet processed the claim

Great

This will be the first time we've ever had to file a claim, so it's hard to rate them until the claim is satisfied (proof is in the pudding). Thus far they have been very helpful. I can't believe the mounds of paperwork that you must complete though!! Save every piece of paperwork would be my advise and if you have to pay something in cash, i.e. taxi - don't expect to be reimbursed.

We did not have to file a claim. You really don't know how good a policy is until you have to use it--which we hope we will never have to find out.

Happy to report that there was no "required" interaction with the carrier directly. Trip was an exciting motorcycle adventure and the incidental damage to the rented motorcycle was not covered by this policy.

Thankfully, I did not make a claim, so I have no idea how they would have performed.