Overview

Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.

Trips Protected
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SINCE 2004
95,769
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AVG. MONTH
653
Total Reviews
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SINCE 2004
2,175
Detailed Rating
Customer Service Before Trip
4.47/5
Customer Service During Trip
4.18/5
Customer Service During Claim
4.11/5

See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.43 (2,175 reviews)

Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.

  • 5
    1273
  • 4
    438
  • 3
    181
  • 2
    35
  • 1
    45
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  • Travelex Insurance Services policy: TraveLite

    Nothing here to rate. I received my paperwork and never heard from the provider again

    Stan from NY
    Review Received: October 6, 2013
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    Travelex Insurance Services policy: Travel Basic

    I only used online services and made no claim so cannot possibly review the performance of the company and it's product. The most important proof is always in the way a claim is handled so I'm unable to make any judgment.

    Karen from WA
    Review Received: October 2, 2013
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Basic

    There was no interaction because there was no claim. Nothing to evaluate

    Charles from MI
    Review Received: September 25, 2013
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Max

    I did not use your services during or after the trip so I am unable to rate them.

    Richard from WA
    Review Received: September 22, 2013
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: TraveLite

    No complaints as I did not need any customer service

    Elsa from WA
    Review Received: September 21, 2013
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: TraveLite

    no claim needed

    JOHN from CO
    Review Received: September 17, 2013
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    we did not have to make a claim, as our trip went fairly well. We did, however, feel confident that anything that did not work out would be ok. There was one very late flight that made us almost unable to make our connection home. I was able to relax, and calm my children about the possibility, because I knew we were covered for any expenses that arose from being too late because of our airline. Also, at one point, my husband felt quite ill, and I knew that he'd be ok even if he needed treatment. The coverage was well worth the cost, even though we did not need to file a claim.

    Barbara from MA
    Review Received: September 10, 2013
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Flight Insure Plus - Package Plan

    Claim is still pending.

    Lawrence from TX
    Review Received: September 8, 2013
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    It took a few weeks and a couple payments and they asked for documentation that I had already sent them. It would have been better if they had updated me along the way, including notification of when they got my documents. But they did eventually pay on the entire claim.

    Michael from WA
    Review Received: August 30, 2013
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    102 out of 103 people found this review helpful
    Travelex Insurance Services policy: Travel Max

    I didn't need to you use you so how can I rate anything... it was easy getting the policy and the price seemed right. Thank you.

    Patricia from CA
    Review Received: August 28, 2013
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    4 out of 7 people found this review helpful