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Trips Protected
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SINCE 2004
27,469
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AVG. MONTH
1
Total Reviews
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SINCE 2004
2,216
Detailed Rating
Customer Service Before Trip
4.47/5
Customer Service During Trip
4.17/5
Customer Service During Claim
4.11/5

See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.43 (2,216 reviews)

Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.

  • 5
    1297
  • 4
    448
  • 3
    185
  • 2
    38
  • 1
    45
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  • “
    Travelex Insurance Services policy: Travel Plus

    During Trip
    No issues, trip was flawless

    Claim Process
    No issues, trip was flawless

    Dhirendra (DD) from NY
    Review Received: June 25, 2013
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    “
    Travelex Insurance Services policy: TraveLite

    Before Trip
    ordered online. everything clear and easy

    Ronald from CA
    Review Received: June 23, 2013
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    0 out of 0 people found this review helpful
    “
    Travelex Insurance Services policy: Travel Basic

    Before Trip
    I obtained the insurance on line. It was easy to navigate on the internet.

    During Trip
    I didn't have to insurance on this trip. It went well

    Claim Process
    No claim involved

    Georgia from CO
    Review Received: June 19, 2013
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    0 out of 0 people found this review helpful
    “
    Travelex Insurance Services policy: Travel Max

    During Trip
    Thankfully, we didn't need to contact the insurance carrier during our trip.

    Claim Process
    We did not turn in a claim.

    Clara from CA
    Review Received: June 12, 2013
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    0 out of 0 people found this review helpful
    “
    Travelex Insurance Services policy: Travel Select

    Before Trip
    did not need to use your policy, which is a good thing.
    Thank you, Elson Miles

    Elson from AZ
    Review Received: June 12, 2013
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    0 out of 0 people found this review helpful
    “
    Travelex Insurance Services policy: Travel Basic

    Before Trip
    Great, easy to use website, provides all info quickly.

    Deborah from GA
    Review Received: June 9, 2013
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    0 out of 0 people found this review helpful
    “
    Travelex Insurance Services policy: Travel Max

    During Trip
    we didn't need to use the insurance

    joseph from MI
    Review Received: June 5, 2013
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    0 out of 0 people found this review helpful
    “
    Travelex Insurance Services policy: Travel Select

    During Trip
    no need to call upon the carrier

    burton from CA
    Review Received: June 3, 2013
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    0 out of 0 people found this review helpful
    “
    Travelex Insurance Services policy: Travel Select

    Before Trip
    No problems.

    During Trip
    Didn't need to contact during the trip.

    MBS from NY
    Review Received: May 30, 2013
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    0 out of 0 people found this review helpful
    “
    Travelex Insurance Services policy: TraveLite

    Before Trip
    Have trouble printing the attachments - probably my computer's fault

    During Trip
    Did not use

    Claim Process
    No claim

    Ellen from FL
    Review Received: May 30, 2013
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    0 out of 0 people found this review helpful
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Last updated: September 16, 2026