Overview

Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.

Trips Protected
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SINCE 2004
97,174
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AVG. MONTH
795
Total Reviews
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SINCE 2004
2,183
Detailed Rating
Customer Service Before Trip
4.47/5
Customer Service During Trip
4.17/5
Customer Service During Claim
4.11/5

See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.43 (2,183 reviews)

Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.

  • 5
    1277
  • 4
    441
  • 3
    182
  • 2
    35
  • 1
    45
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  • Travelex Insurance Services policy: Travel Max

    Before Trip
    We've used SquareMouth a number of times, and though we have never had to make a claim, we nonetheless travel with confidence knowing that our insurance needs will be covered.

    Allen from TX
    Review Received: March 12, 2013
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    Travelex Insurance Services policy: Travel Select

    Before Trip
    I have used Squaremoutn a number of times, very pleased with the process, but have not had to make a claim yet.

    During Trip
    Have not needed any emergency help during the trip

    Joseph from CA
    Review Received: March 4, 2013
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    Travelex Insurance Services policy: Travel Select

    During Trip
    Did not have contact with customer service after buying the insurance policy.

    Claim Process
    Did not make a claim.

    Annette from NJ
    Review Received: March 4, 2013
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    Travelex Insurance Services policy: Travel Select

    During Trip
    I did not need to contact the insurance agency.

    Ron from WA
    Review Received: March 2, 2013
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    Before Trip
    Immediate reply after submitting application

    Hugh from OR
    Review Received: February 27, 2013
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: TraveLite

    Before Trip
    The over all experience was good. It was more of a peace of mind. Fortunately, we did not have any medical problems during our travels and at our stay in india. This was our first time to use your service. Since we both are over 70 years of age, there were limited choices of insurance companies to pick from. Since you company provided the list of companies and their coverage cost and limitations, it helped to pick the right coverage.

    Bapu from NY
    Review Received: February 22, 2013
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    Travelex Insurance Services policy: TraveLite

    Before Trip
    Did not contact customer service, everything was taken care of online.

    During Trip
    Did not need to contact customer service during trip

    Claim Process
    Did not need to file a claim.

    Suhale from IL
    Review Received: February 22, 2013
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    Travelex Insurance Services policy: Travel Basic

    During Trip
    didnt use

    Claim Process
    didnt claim

    Harold from FL
    Review Received: February 18, 2013
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    Travelex Insurance Services policy: Travel Plus

    Claim Process
    Very impressed with their service. Claim form was straightforward, and Travelex paid the full amount of our claim in just a few days. Will definitely use them again.

    MBS from NY
    Review Received: February 17, 2013
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    Travelex Insurance Services policy: Travel Basic

    During Trip
    We had to cancel our trip.

    Claim Process
    Very reliable company. I will insure with them again.

    Alan from IL
    Review Received: February 12, 2013
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    0 out of 0 people found this review helpful