Travelex Travel Insurance Reviews

During Trip
Did'nt have to use the help hotline. Can't rate because did'nt need help during our trip. Other then that everything was just fine.

Claim Process
A very pleasant, no-hassle experience.

Before Trip
Simple On-line transcation - nothing of note.

During Trip
When we ran into a significant delay, the company responded quickly to our email inquiry. We had a non emergency issue and did not require assistance so it was easiest to wait until we were home and make a claim.

Claim Process
We found the company to be positive and responsive. Filling out the claim paperwork is a bit onerous, and it IS IMPORTANT to maintain records of everything that happened and keep all receipts and travel documents --- if you have everything, it is a straightforward though somewhat tedious process. By the time we were done we had a book (literally, we comb bound it)about 3/8inch thick.

Response to our claim was VERY FAST and we had a check in less than two weeks.

The only significant item that was disallowed was a claim for lost salary - and that was simply not covered in the policy.

Overall we were very happy with the company and have already bought travel insurance from them again.

During Trip
I had no contact with company during trip

Claim Process
I made no claim

Before Trip
Insurance offered all that was needed at a very resonable cost. Well explained policy.

During Trip
Did not need to use the insurance.

Claim Process
I have not received a reply on my claim.

During Trip
I had no need to use customer service.

Before Trip
Great customer service, due to unforeseen circumstances I was required to file a claim, which was handled efficiently and very promptly. Will not travel without their service

Claim Process
Great customer service, due to unforeseen circumstances I was required to file a claim, which was handled efficiently and very promptly. Will not travel without their service

Before Trip
Outstanding customer service, very patient no question left unanswered.. Use this service every time I travel

Before Trip
Easy and convenient to buy.

During Trip
Did not need these services

Claim Process
I have been so busy that I have not made a claim. My luggage was damaged and I have not had time to get an estimate.The outside of one wheel was cracked and the wire edging on the top came through the material. I will get a claim in asap.
Thank you so very much for inquiring. CT