See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.
Before Trip
Great peace of mind
During Trip
We had poeple who had to evacuated from the ship due to illness/injury. It was discussed at lunch and many people did not know their regular health insurance may not cover them when traveling outside the US.
Claim Process
No claims filed
During Trip
Did not use during trip.
Claim Process
No claims filed.
Claim Process
Claim forms could have been a little easier. Would be nice to be able to fill out digitally instead of on paper.
Before Trip
We've used SquareMouth a number of times, and though we have never had to make a claim, we nonetheless travel with confidence knowing that our insurance needs will be covered.
Before Trip
I have used Squaremoutn a number of times, very pleased with the process, but have not had to make a claim yet.
During Trip
Have not needed any emergency help during the trip
During Trip
Did not have contact with customer service after buying the insurance policy.
Claim Process
Did not make a claim.
During Trip
I did not need to contact the insurance agency.
Before Trip
Immediate reply after submitting application
Before Trip
The over all experience was good. It was more of a peace of mind. Fortunately, we did not have any medical problems during our travels and at our stay in india. This was our first time to use your service. Since we both are over 70 years of age, there were limited choices of insurance companies to pick from. Since you company provided the list of companies and their coverage cost and limitations, it helped to pick the right coverage.
Before Trip
Did not contact customer service, everything was taken care of online.
During Trip
Did not need to contact customer service during trip
Claim Process
Did not need to file a claim.
Last updated: September 16, 2026