See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.
Claim Process
I have not received a reply on my claim.
During Trip
I had no need to use customer service.
Before Trip
Great customer service, due to unforeseen circumstances I was required to file a claim, which was handled efficiently and very promptly. Will not travel without their service
Claim Process
Great customer service, due to unforeseen circumstances I was required to file a claim, which was handled efficiently and very promptly. Will not travel without their service
Before Trip
Outstanding customer service, very patient no question left unanswered.. Use this service every time I travel
Before Trip
Easy and convenient to buy.
During Trip
Did not need these services
Claim Process
I have been so busy that I have not made a claim. My luggage was damaged and I have not had time to get an estimate.The outside of one wheel was cracked and the wire edging on the top came through the material. I will get a claim in asap.
Thank you so very much for inquiring. CT
Before Trip
I had to change the end date of the insurance to add one more day - without any problems, promptly received the updated certificate.
During Trip
fortunately, did not use the insurance carrier during the trip
Claim Process
made no claim
Before Trip
I didn't interact with any people before the trip, it was all online. Things were fine, seemed well-done.
During Trip
I didn't utilize the carrier at all during my trip. No need, thank God!
Claim Process
I did not need to file a claim.
During Trip
Our trip was cancelled.
Claim Process
Claim was submitted and paid under the Cancel for any Reason coverage under our policy.
Claim Process
I did not have a claim
Last updated: September 16, 2026