Travelex Travel Insurance Reviews

Before Trip
All documents were available in a timely fashion and they were easy to understand.

During Trip
I did not use any of the services of the policy during my trip.

Before Trip
Excellent deal, excellent customer service!

During Trip
Luckily did not need to use any services during my trip

During Trip
Did not use the plan. It was ice to know it was there if necessary.

Claim Process
no claims

During Trip
didn't use it

Claim Process
made no claim

Before Trip
I was pleased to get such detailed information

During Trip
I did not need to nor use the insurance on my trip - That is the best that can happen on a trip that you do not need to use the hotline or insurance

Before Trip
The service was prompt and efficient.

During Trip
I never needed to phone or make a claim during my trip but it was reassuring to know I was covered medically while travelling and on holidays.

Before Trip
I did not have contact with the carrier before the trip

During Trip
We had to cancel this trip, so we cannot comment on the insurance carrier's service for this portion.

Claim Process
Our claim was denied, even though our trip was canceled due to a family emergency that caused our hosts to travel overseas for a medical emergency. Our claim was denied as the emergency happened overseas. We felt this was very poor on the insurance company's part.

During Trip
I was in Colombia without a personal cell phone. I wasn't sure how to contact the company or for what. For example, due to the hurricane in the Northeast, I was forced to stay overnight in Houston, Texas. At first I was told it would be A WEEK before I could return home. Would that have been a time to contact the company? What rights would I have had to make a claim to cover motel room?

Claim Process
Letter and Doctor Invoice sent 08/21/2011 to Travelex Claim,
No Reply

During Trip
did not contact them during my trip