Travelex Travel Insurance Reviews

Before Trip
I did not have contact with the carrier before the trip

During Trip
We had to cancel this trip, so we cannot comment on the insurance carrier's service for this portion.

Claim Process
Our claim was denied, even though our trip was canceled due to a family emergency that caused our hosts to travel overseas for a medical emergency. Our claim was denied as the emergency happened overseas. We felt this was very poor on the insurance company's part.

During Trip
I was in Colombia without a personal cell phone. I wasn't sure how to contact the company or for what. For example, due to the hurricane in the Northeast, I was forced to stay overnight in Houston, Texas. At first I was told it would be A WEEK before I could return home. Would that have been a time to contact the company? What rights would I have had to make a claim to cover motel room?

Claim Process
Letter and Doctor Invoice sent 08/21/2011 to Travelex Claim,
No Reply

During Trip
did not contact them during my trip

Before Trip
I love the fact that I could book my insurance on the same day. This was very convenient.

During Trip
We did not have to access customer service during our trip.

Claim Process
We did not make a claim.

During Trip
did not use

Claim Process
no claim

During Trip
Did not contact during trip.

Claim Process
Did not make a claim.

Before Trip
I found that I needed to add coverage about two weeks before my trip. The CSR was helpful and courteous, and I had my additional coverage quickly with no hassle.

Before Trip
I had to make a change and dealt directly with the carriers customer service rep and they were very helpful. They offered a suggestion that saved me money on my change and I really appreciated the helpful attitude of their customer service dept.