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Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
290,978
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AVG. MONTH
644
Total Reviews
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SINCE 2012
3,745
Detailed Rating
Customer Service Before Trip
4.28/5
Customer Service During Trip
3.49/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,745 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2142
  • 4
    701
  • 3
    403
  • 2
    163
  • 1
    308
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  • “
    Trawick International policy: Safe Travels Explorer

    The policy was straight forward and the customer service agent I spoke with was clear, answering my questions.

    Karen from CT
    Review Received: September 8, 2022
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    3 out of 4 people found this review helpful
    “
    Trawick International policy: Safe Travels Voyager

    Suzette from NY
    Review Received: September 8, 2022
    Was this review helpful?
    1 out of 1 people found this review helpful

    Claim still hasn’t been processed. Over 90 days later.

    “
    Trawick International policy: Safe Travels Journey

    Good service. Happy.

    Ian from TX
    Review Received: September 8, 2022
    Was this review helpful?
    1 out of 3 people found this review helpful
    “
    Trawick International policy: Safe Travels Voyager

    I was not getting any response from them. I contacted Squaremouth and was helped immediately and just received my payment today.

    Kathleen from CO
    Review Received: September 6, 2022
    Was this review helpful?
    14 out of 15 people found this review helpful
    “
    Trawick International policy: Safe Travels Explorer

    The customer service for the pre-purchase was excellent. I didn’t have to make a claim.

    Nancy from FL
    Review Received: September 6, 2022
    Was this review helpful?
    1 out of 1 people found this review helpful
    “
    Trawick International policy: Safe Travels Voyager

    Very slow response time on their end and when I finally heard back from them they’re requiring duplicate information

    Nancy from MI
    Review Received: September 5, 2022
    Was this review helpful?
    12 out of 12 people found this review helpful
    “
    Trawick International policy: Safe Travels First Class

    I did not go on my trip as I broke my wrist before departure. I received partial refund from Vacations to Go and several form letters from Trawick during and after filing claim. No response to my correspondence. I called Squaremouth and have a phone meeting. Scheduled for next week. Not very happy with Trawick response to date.

    RS from WA
    Review Received: September 5, 2022
    Was this review helpful?
    16 out of 17 people found this review helpful
    “
    Trawick International policy: Safe Travels Journey

    Easy to choose policy online that best fit our needs. Customer service rep we spoke with was exceptional!

    Debra from CO
    Review Received: September 4, 2022
    Was this review helpful?
    3 out of 3 people found this review helpful
    “
    Trawick International policy: Safe Travels Explorer

    John from SC
    Review Received: September 4, 2022
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    1 out of 1 people found this review helpful

    My only real complaint was the insurer (Trawick Int) saying they would respond within 48 hours to a written inquiry after a few months of no information and then taking weeks to actually reply. Not particularly impressed with insurance that paid out less than I paid for the insurance on a well documented $ loss after a maintenance issue flight delay caused us to miss the full first paid day of our trip.

    “
    Trawick International policy: Safe Travels First Class

    Contacts were polite, informative and responsive
    Did not file a claim
    But understood the process and had the neccessary information available before we traveled.

    Timothy from PA
    Review Received: September 4, 2022
    Was this review helpful?
    2 out of 2 people found this review helpful
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