Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
289,915
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AVG. MONTH
390
Total Reviews
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SINCE 2012
3,735
Detailed Rating
Customer Service Before Trip
4.29/5
Customer Service During Trip
3.48/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,735 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2135
  • 4
    701
  • 3
    402
  • 2
    162
  • 1
    307
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  • Trawick International policy: Safe Travels Explorer

    John from SC
    Review Received: September 4, 2022
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    1 out of 1 people found this review helpful

    My only real complaint was the insurer (Trawick Int) saying they would respond within 48 hours to a written inquiry after a few months of no information and then taking weeks to actually reply. Not particularly impressed with insurance that paid out less than I paid for the insurance on a well documented $ loss after a maintenance issue flight delay caused us to miss the full first paid day of our trip.

    Trawick International policy: Safe Travels First Class

    Contacts were polite, informative and responsive
    Did not file a claim
    But understood the process and had the neccessary information available before we traveled.

    Timothy from PA
    Review Received: September 4, 2022
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    2 out of 2 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    The policy was easy to obtain, very affordable, and covered everything we could need. I'm glad that we didn't need it in the end, but it gave us great peace of mind to know that if something were to happen, that we would have been able to afford a replacement trip in the future.

    Randall from MD
    Review Received: September 4, 2022
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    2 out of 2 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Absolute worst claim experience I have ever had......60 days to even look at the claim
    Can't keep blaming Covid
    Needless to say I did not use you for my trip insurance for next year as I have already booked and purchased from another vendor

    Curtis from WI
    Review Received: September 4, 2022
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    14 out of 15 people found this review helpful
    Trawick International policy: Safe Travels Journey

    Their customer service sucks, it has been a week with no response to an emailed question. I'll never use them again. If BRK doesn't back it I'm not using it.

    Matthew from FL
    Review Received: September 3, 2022
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    4 out of 4 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    My trip was delayed because of Covid in 2021 and I was able to carry a credit for the insurance to use it this year. Everything went smoothly.

    Irvin from VA
    Review Received: September 3, 2022
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    3 out of 3 people found this review helpful
    Trawick International policy: Safe Travels First Class

    Due to Covid, the date of my tour changed after purchasing my policy. A phone call to Trawick International gave me a friendly agent who quickly and efficiently changed the dates without hesitation.

    Connie from NY
    Review Received: September 3, 2022
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    2 out of 2 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Representative was friendly to deal with. It should be explained to customers that this is secondary insurance.

    David from MD
    Review Received: September 3, 2022
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    3 out of 4 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Ability to speak to a real person was very important. Trawick was available for questions.

    Rebecca from WI
    Review Received: September 3, 2022
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    4 out of 4 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    Great

    John from OK
    Review Received: September 3, 2022
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    0 out of 0 people found this review helpful