Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
290,978
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AVG. MONTH
644
Total Reviews
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SINCE 2012
3,745
Detailed Rating
Customer Service Before Trip
4.28/5
Customer Service During Trip
3.49/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,745 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2142
  • 4
    701
  • 3
    403
  • 2
    163
  • 1
    308
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  • Trawick International policy: Safe Travels Explorer

    I had an injury during trip and had to extend by one day to get treatment for my shoulder. I could not get through the number and was put in a que with a promise for a call back and the call was never returned. I had to see a doctor and get treatment for my shoulder and massage so I have not attempted to reach them again.

    Marlu from CA
    Review Received: August 30, 2022
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    11 out of 11 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    Trawick uses a third party to process their claims and the the process is cumbersome and not user friendly.

    Joan from AR
    Review Received: August 30, 2022
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    12 out of 12 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    Can not rate because I did not file a claim.

    Dean from TX
    Review Received: August 29, 2022
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    0 out of 3 people found this review helpful
    Trawick International policy: Safe Travels Journey

    Very good, personal service.

    Daniel from OK
    Review Received: August 29, 2022
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    1 out of 1 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    I can't rate this plan because I currently have a claim submitted. I will give a follow up after it has or has not been to my satisfaction. Previous policies through Trawick gave me comfort knowing that i would be covered if something went wrong and at a reasonable price, Now I will see. On this trip (cruise) something did. My wife tested positive for covid on day four and both of us were quarantined to our room for 3 days. Carnival did an excellent job with medical, guest services, housekeeping and room service. They did offer a Future Cruise Credit for the three days, but that is only on the fare, not total price paid, fare, taxes, fees and tips, which is about 30% of the 3 days total charges. My claim was submitted for the total of three days. Again I will post after, but I feel that there will not be a problem and everything will be done to my satisfaction.

    Gary from TN
    Review Received: August 29, 2022
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    6 out of 8 people found this review helpful
    Trawick International policy: Safe Travels First Class

    We could not go our travelled vacation on August 3rd because my wife had a an illness that her doctors recommended against travel. We filed a claim several weeks and have not heard anything regarding the claim because they stated they were very busy. Could you please let us know what is happening with our claim. Thanks.

    Liaquat Allarakhia

    Liaquat from FL
    Review Received: August 29, 2022
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    17 out of 17 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    Trip canceled due to a positive Covid test prior to boarding ship. Claim submitted immediately however they are experiencing a “high volume” of claims so I’ve been waiting for a response.

    Catherine from MA
    Review Received: August 29, 2022
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    7 out of 7 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    I needed to add additional coverage once I purchased flights -- I wanted to know I was covered for COVID and for flight cancellations.
    Customer service from Trawick was fast, conscientious, and made everything easy from start to finish, giving me confidence that if I had a problem, they would be there.
    I will definitely use Squaremouth and Trawick again.

    GMW from CA
    Review Received: August 29, 2022
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    1 out of 1 people found this review helpful
    Trawick International policy: Safe Travels First Class

    Policy comparison was really easy on Squaremouth, would use it again. We felt Trawick International had the best policy for our needs. We didn't need to make a claim, but on our next journey I would look to using them again, they had the right combo of policy features for us. When I had to contact the Customer Service I got them right away and the person was nice and quickly answered my question.

    Jane from NY
    Review Received: August 28, 2022
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    1 out of 1 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    Daisy from CA
    Review Received: August 28, 2022
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    1 out of 1 people found this review helpful

    I processed a claim over four weeks ago and I still have heard nothing back yet. Every time I try to email they just say they have a high volume of claims.