Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.
See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.
I had an injury during trip and had to extend by one day to get treatment for my shoulder. I could not get through the number and was put in a que with a promise for a call back and the call was never returned. I had to see a doctor and get treatment for my shoulder and massage so I have not attempted to reach them again.
Trawick uses a third party to process their claims and the the process is cumbersome and not user friendly.
Can not rate because I did not file a claim.
Very good, personal service.
I can't rate this plan because I currently have a claim submitted. I will give a follow up after it has or has not been to my satisfaction. Previous policies through Trawick gave me comfort knowing that i would be covered if something went wrong and at a reasonable price, Now I will see. On this trip (cruise) something did. My wife tested positive for covid on day four and both of us were quarantined to our room for 3 days. Carnival did an excellent job with medical, guest services, housekeeping and room service. They did offer a Future Cruise Credit for the three days, but that is only on the fare, not total price paid, fare, taxes, fees and tips, which is about 30% of the 3 days total charges. My claim was submitted for the total of three days. Again I will post after, but I feel that there will not be a problem and everything will be done to my satisfaction.
We could not go our travelled vacation on August 3rd because my wife had a an illness that her doctors recommended against travel. We filed a claim several weeks and have not heard anything regarding the claim because they stated they were very busy. Could you please let us know what is happening with our claim. Thanks.
Liaquat Allarakhia
Trip canceled due to a positive Covid test prior to boarding ship. Claim submitted immediately however they are experiencing a “high volume” of claims so I’ve been waiting for a response.
I needed to add additional coverage once I purchased flights -- I wanted to know I was covered for COVID and for flight cancellations.
Customer service from Trawick was fast, conscientious, and made everything easy from start to finish, giving me confidence that if I had a problem, they would be there.
I will definitely use Squaremouth and Trawick again.
Policy comparison was really easy on Squaremouth, would use it again. We felt Trawick International had the best policy for our needs. We didn't need to make a claim, but on our next journey I would look to using them again, they had the right combo of policy features for us. When I had to contact the Customer Service I got them right away and the person was nice and quickly answered my question.
I processed a claim over four weeks ago and I still have heard nothing back yet. Every time I try to email they just say they have a high volume of claims.