Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
Calendar icon
SINCE 2012
292,404
Calendar icon
AVG. MONTH
486
Total Reviews
Star icon
SINCE 2012
3,751
Detailed Rating
Customer Service Before Trip
4.28/5
Customer Service During Trip
3.49/5
Customer Service During Claim
2.98/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,751 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2145
  • 4
    702
  • 3
    405
  • 2
    163
  • 1
    308
  • Filter By
    Filter
    Sort By
    Sort
  • Trawick International policy: Safe Travels Explorer

    Trip canceled due to a positive Covid test prior to boarding ship. Claim submitted immediately however they are experiencing a “high volume” of claims so I’ve been waiting for a response.

    Catherine from MA
    Review Received: August 29, 2022
    Was this review helpful?
    7 out of 7 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    I needed to add additional coverage once I purchased flights -- I wanted to know I was covered for COVID and for flight cancellations.
    Customer service from Trawick was fast, conscientious, and made everything easy from start to finish, giving me confidence that if I had a problem, they would be there.
    I will definitely use Squaremouth and Trawick again.

    GMW from CA
    Review Received: August 29, 2022
    Was this review helpful?
    1 out of 1 people found this review helpful
    Trawick International policy: Safe Travels First Class

    Policy comparison was really easy on Squaremouth, would use it again. We felt Trawick International had the best policy for our needs. We didn't need to make a claim, but on our next journey I would look to using them again, they had the right combo of policy features for us. When I had to contact the Customer Service I got them right away and the person was nice and quickly answered my question.

    Jane from NY
    Review Received: August 28, 2022
    Was this review helpful?
    1 out of 1 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    Daisy from CA
    Review Received: August 28, 2022
    Was this review helpful?
    1 out of 1 people found this review helpful

    I processed a claim over four weeks ago and I still have heard nothing back yet. Every time I try to email they just say they have a high volume of claims.

    Trawick International policy: Safe Travels First Class

    When I submitted my claim in May I was told it would be at least 2 months before they could get to my claim. After 2 months they still indicated a backlog and had not reviewed my claim. I have not heard from them since. Not happy with this company.

    Cheryl from WI
    Review Received: August 28, 2022
    Was this review helpful?
    4 out of 4 people found this review helpful

    Review Updated: 09/27/2022

    They took months after I issued my claim. After I complained to Square Mouth they immediately refused my claim. I would not recommend using them.

    Trawick International policy: Safe Travels USA Cost Saver

    Fortunately, I did not require any medical assistance. Unfortunately, that is not held to my financial benefit in future coverage years.

    Erik from ON
    Review Received: August 27, 2022
    Was this review helpful?
    1 out of 2 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    I’m still waiting on someone to return my call and email on my claim. I am unable to speak to anyone and the process seems slower than normal

    Corey from OH
    Review Received: August 27, 2022
    Was this review helpful?
    5 out of 5 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    I loved being able to get a person on the phone when I called. Thankfully I did not need to file any claims but it gave me a piece of mind knowing that if something went wrong I could pick up the phone and actually get a person.
    Before my trip every time I had a question they were always quick and helpful to answer it

    meloney from NC
    Review Received: August 26, 2022
    Was this review helpful?
    3 out of 3 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Very knowledgeable and informative

    yisroel from NY
    Review Received: August 25, 2022
    Was this review helpful?
    1 out of 1 people found this review helpful
    Trawick International policy: Safe Travels Single Trip

    Clean, inexpensive and quick

    James from FL
    Review Received: August 24, 2022
    Was this review helpful?
    1 out of 1 people found this review helpful

Last updated: July 6, 2026