Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
290,978
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AVG. MONTH
644
Total Reviews
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SINCE 2012
3,745
Detailed Rating
Customer Service Before Trip
4.28/5
Customer Service During Trip
3.49/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,745 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2142
  • 4
    701
  • 3
    403
  • 2
    163
  • 1
    308
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  • Trawick International policy: Safe Travels First Class

    When I submitted my claim in May I was told it would be at least 2 months before they could get to my claim. After 2 months they still indicated a backlog and had not reviewed my claim. I have not heard from them since. Not happy with this company.

    Cheryl from WI
    Review Received: August 28, 2022
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    4 out of 4 people found this review helpful

    Review Updated: 09/27/2022

    They took months after I issued my claim. After I complained to Square Mouth they immediately refused my claim. I would not recommend using them.

    Trawick International policy: Safe Travels USA Cost Saver

    Fortunately, I did not require any medical assistance. Unfortunately, that is not held to my financial benefit in future coverage years.

    Erik from ON
    Review Received: August 27, 2022
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    1 out of 2 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    I’m still waiting on someone to return my call and email on my claim. I am unable to speak to anyone and the process seems slower than normal

    Corey from OH
    Review Received: August 27, 2022
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    5 out of 5 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    I loved being able to get a person on the phone when I called. Thankfully I did not need to file any claims but it gave me a piece of mind knowing that if something went wrong I could pick up the phone and actually get a person.
    Before my trip every time I had a question they were always quick and helpful to answer it

    meloney from NC
    Review Received: August 26, 2022
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    3 out of 3 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Very knowledgeable and informative

    yisroel from NY
    Review Received: August 25, 2022
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    1 out of 1 people found this review helpful
    Trawick International policy: Safe Travels Single Trip

    Clean, inexpensive and quick

    James from FL
    Review Received: August 24, 2022
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    1 out of 1 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    After researching various travel insurance companies we decided to go with SquareMouth for our recent trip to Alaska. Fortunately we didn’t have to file a claim but traveled with the comfort of having protection if we needed it.

    Mark from CA
    Review Received: August 22, 2022
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    1 out of 1 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Easy to enroll, easy to understand. I made an error in the portion of my trip I wished to cover and called customer service immediately. The rep corrected my error right on the phone and sent an immediate confirmation. No questions, no hassle. Excellent experience. Thank you.

    Catherine from CT
    Review Received: August 22, 2022
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    2 out of 2 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Very easy to do business. Best prices.

    Mary from MA
    Review Received: August 21, 2022
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    1 out of 1 people found this review helpful
    Trawick International policy: Safe Travels Journey

    All the necessary information for the claim was filed in late March/early April (hospital bills/doctor bills, tour company invoice, etc.) and we finally received the trip reimbursement payment in mid-August! I understand travel insurance companies have been very busy, particularly with COVID-related claims, but our cancellation had nothing to do with COVID.

    Joyce from OR
    Review Received: August 20, 2022
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    13 out of 13 people found this review helpful