Trawick International Travel Insurance Reviews

We had to move our trip and the insurance followed the change with no hassle. I will use them again!

Quick response for questions

I find your claims department to be not as responsive as I expected. I had to cancel my trip due to my husbands illness, which is a covered reason, and supplied all the required documentation. Claim # 120597 I would think that their needing two months to review is overly excessive.

When I rebook this trip, I will ensure that the insurance company doesn’t use Trawick to process claims

Claim processing takes entirely too long! My claim was submitted and accepted electronically on June 28, 2022, and after calling customer service, was advised that it would take 60 business days to even get to my claim.

I submitted a claim for multiple thousands on July 29th, 2022 while I was abroad. I have heard not one thing back from the claims department. Unbeknownst to me at time of purchase, Trawick International actually outsources their claims to a completely different company. The submission process was clunky and you cannot view or edit your claim in the portal until it is reviewed. Meaning, I could not even add additional expenses easily as the trip got further delayed. Rather, I had to email them every time something happened. I never got a reply. I still have had not one single reply from the claims department nearly 2 weeks later. With thousands sitting on my credit card and currently having covid-19, I have been extremely sick, stressed and worried and feel like it was a total loss to purchase this insurance. I am saddened that Squaremouth did not vet this company better given that they have a 1 star rating with the Better Business Bureau and if you go to their Google reviews there are HUNDREDS of reviews of people who have not even had their claim reviewed months later.

I filled out a claim and have heard back.

I booked an international trip, The day before my flight, we had a snow storm, and I had 4 flights canceled, one it was moved 200 miles away from the original city, and that flight was also canceled. I had to drive back 200 miles, then drive back another 200 miles on the next day to a flight delay. Noticed that I bought a flight close to my home, and I had to drive an extra 200 miles because they would no longer have flights leaving from my area ( where I originally bought my tickets). It took two days of delay. I had another travel interruption, having to cancel my stay because of a two-day interruption. I had that all documented, and not much of that was covered. Very hard to file, nobody helps. It took 6 months to receive their final payment. ( Now I will have to appeal, and wait another 60-90 days. So, a lot of work, and waste of time. I paid one of the most expensive plan too. So. I will not use trawick again. I think those travel cancelations were enough to cover. My experience is not good with them at all.

I so regret having spent even $1.00 on this insurance. When our flight home was cancelled due to a strike, and I called for assistance, not only was the person I spoke to not helpful, she was incredibly rude. She basically ended up hanging up on me.
There was no 'let me see how I can help."
I would NEVER get this insurance again. What a waste of $.

The Trawick website does not make it easy to file a claim and it is also difficult getting in touch with someone on the phone. The website does NOT allow you to see if the claim is in process and I was unable to add additional information to my claim. I also did not hear back that a claim was even entered after completing the on line process.

We are in the claim process now. It seems like it is taking forever. Apparently there are higher than expected claims being filed causing delays. My ratings would be more accurate if our claim was resolved.