Trawick International Travel Insurance Reviews

I will be filing a claim and am still waiting for medical documentation to complete the claim form.

Although I ultimately did not need medical treatment on my trip for Covid, I was very satisfied with my contacts with you once I got it in a foreign country.
One thing. There was In number provided to make a collect call if I was outside the United States. However all I had was my cell phone. I was told by Verizon that I could not make collect calls. That was a confusing thing.

It’s difficult that you don’t provide regular support over the weekend. I have a checked bag that I didn’t receive when I arrived on Thursday, 8/4 and I didn’t receive it until 18:50 on 8/8. I really didn’t have any guidance on what I was allowed to purchase so I could manage while I waited for my bag. I would like greater clarity on the benefits available when a bag is delayed. Thank you!

I was able to call and speak with someone about having to cancel the trip due to contracting COVID the day of departure. I provided all the requested documentation and submitted the claim the same day. I hope that Trawick processes the claim quickly as it is very straightforward.

Customer service was knowledgeable and polite. A good experience.

There is no clarity on process for filing a claim for delayed baggage or lost baggage. Aer Lingus Airline has refused all communication with me (and many others) since my bag was lost. Aer Lingus web site clearly states that if I had private insurance I should file my claim(s) with them (you) however your customer service stated that you are secondary insurance and Aer Lingus must act first on each claim (delayed and missing baggage). This contradiction is frustrating and compounded by Aer Lingus' total lack of communication. Square Mouth should take control and work with Aer Lingus to provide me with a reasonable solution. The burden should not be on me, the customer to both the airline and the insurance companies. A very bad and stressful situation during my trip has only been exacerbated by the roadblocks I now face since returning home. If anyone can help me I would appreciate it very much.
Sal Mattimiro
571 246-1718
salm624@msn.com

SAS pilots went on strike days before departure and I thought I was going to have rebook a new fight on my own. The first time I called, I couldn't get through to Cust Service, but the following morning I tried again and was delighted to learn that the insurance would cover the HUGE cost of rebooking. Fortunately SAS rebooked me and it all worked out so I canceled the new booking within 24 hours of booking so no cost to me. But what a relief to know that your insurance would have covered me if SAS had not come through.

I'm disappointed in the lack of accessibility to report and file claims with Trawick International during an emergency on my last overseas trip

We just submitted the claim by mail since our travel to the cruise was interrupted by weather and we missed our connection. We had to travel on a train without our luggage to meet our ship before departing. Four days without clothes, etc. My rating will be not so much on buying a policy; but rather how well the follow up is.

The 24 hour assistance wasn’t much help. I needed clarification on my benefits and all the customer rep said she can do is read the policy verbatim. That wasn’t much help