Compare Trawick International Plans in Just A Few Simple Steps
Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.
See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.
My experience with SureGo and Trawick International/SquareMouth has been incredibly frustrating. After being diagnosed with bronchitis and an ear infection, my doctor recommended canceling my Singapore-Tokyo trip. Despite having perfect documentation (medical notes, paid invoices, everything), the claims process has been a nightmare.
I filed my claim promptly, and when they requested info about refunds and cancellation fees, I immediately confirmed there were none. That was a month ago. My claim still shows as "Submitted" with no updates.
I've sent multiple follow-ups with zero response. I'm out over $5,400 with nothing but silence from their end. I've been forced to send increasingly urgent emails just trying to get someone to acknowledge my claim exists.
If anybody is considering travel insurance, they should think twice about these companies. Their coverage might look good on paper, but when it comes to actually honoring claims, their customer service and communication are nonexistent.
I've purchased travel insurance from via Squaremouth before. The process is always smooth and the customer service is also very good. I have not filed a claim in the past.
Unfortunately, I had an emergency on the way back from the trip this time. I intend to file a claim when I have more invoices from the hospitals where I was admitted.
Filing a claim was electronic but the available dropdown options did not really cover my issue. We will see how the process goes.
My experience has been frustrating. Difficult to access any customer service and when i do it is not helpful.
The original air ambulance flight that was approved was at a cost of $68,900, however that plane could not make the flight due to mechanical issues and was replaced by another vendor who charged $71,000. The first flight cost was approved by you but the second was not due to your requirement for OnCall to request approval for the flight. It seems that if the first flight had mechanical issues and couldn't make it, that in the emergency situation we were in the next vendor in line should automatically be approved.
We had to cancel our trip due to illness. I'm 6 weeks out after filing & am being told it can take 60 days for review! That's not what I signed up for. This is ridiculous!
We got Southwest to give us a refund for our flights, so we just need the hotel & one event ticket refunded.
Terrible, Terrible service....
N/A
Trawick International uses a third party administrator, SureGo Administrative Services LLC, that we are not getting very quick claim processing from despite having supplied detailed information asked for. We have done this in good faith with truthful claim support for
a claim we are insured for.
Trawick certificate 2462211
Claim TRSR59656
Review Updated: 05/30/2025
Thank you. It was unfortunate that it took from January 24, 2025
submission of this claim to the finalization of it on 5/21/2025. I had to resend some documents a second time.
I originally could not submit the documents on my own through the online claim reporting program.I had to call and have customer service submit the information for me.
Because of the claim service, I would not purchase travel insurance from Trawick again.
I feel like the claim processing is so cumbersome in hopes that people just give up.
I do appreciate that Squaremouth Insurance has a satisfaction guarantee. I had not realized that until Squaremouth reached out to me about my claim status and followed up a second time offering to intervene.
Thank you for that. I recently purchased my next travel policy through Faye.
Thank you for your service.
Thank you