Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
289,915
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AVG. MONTH
390
Total Reviews
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SINCE 2012
3,735
Detailed Rating
Customer Service Before Trip
4.29/5
Customer Service During Trip
3.48/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,735 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2135
  • 4
    701
  • 3
    402
  • 2
    162
  • 1
    307
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  • Trawick International policy: Safe Travels Journey

    An excellent customer focused organization that offers the best service and beneficial coverage. In phone conversations they are pleasant and seek to adjust policies for the wellbeing of the client.

    William from PA
    Review Received: July 31, 2022
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    0 out of 0 people found this review helpful
    Trawick International policy: Safe Travels Explorer Plus

    Taking 60 days to process claim. Way to long.

    Richard from FL
    Review Received: July 31, 2022
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    1 out of 1 people found this review helpful

    Review Updated: 08/28/2022

    Right after you contacted them I received a check. Thanks. Great customer service

    Trawick International policy: Safe Travels Explorer

    I originally purchased the policy when the numerous flight cancellations were big news in June and was worried that a delay or cancellation would ruin my trip entirely. Well, we only had two slight airline delays, but made it to our cruise destination in Tahiti on time. We had to have proof of testing negative for Covid to board the cruise ship and tested negative at LAX, so all was good. On day 3 of the cruise, my husband came down with Covid! We were told we could not leave out 188 sq ft stateroom for the duration of the voyage (5 days).
    I have filed a trip interruption claim and I'm waiting for Trawick to contact me regarding the status and any further details I need to provide. I just filed it on June 24 and received an email on June 25 that they are backed up with claims and will process in the order of receipt, so I'm hoping they get to my claim in the coming week.

    Suzanne from PA
    Review Received: July 30, 2022
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    5 out of 6 people found this review helpful
    Trawick International policy: Safe Travels First Class

    I was comfortable traveling to the Philippines and Thailand knowing that if anything happens to me, I have a medical insurance that will help me.

    Tita from NY
    Review Received: July 29, 2022
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    1 out of 2 people found this review helpful
    Trawick International policy: Safe Travels International Cost Saver excl US

    I signed up in April and in May my child injured his finger in Malaysia and was hospitalized in an emergency... I have filed a claim with trawick in June but have not heard from them yet. I would like to know what is going on now, even if it is by email.

    SHU from Japan
    Review Received: July 29, 2022
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    4 out of 7 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    one of my flights was canceled due to a strike. I called Trawick wondering if they could assist, and the rep I spoke to said there wasn't much they could do but maybe I could submit a claim afterwards if my trip was impacted. In the end, I submitted a claim with the airline, but my new flight was more expensive. Maybe I just didn't know what travel insurance was for, besides medical emergencies. So I'll submit a claim and see what happens.

    Victoria from DC
    Review Received: July 28, 2022
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    2 out of 3 people found this review helpful
    Trawick International policy: Safe Travels First Class

    Smooth process. No incidents. Easy to get and find answers.

    Andrew from TX
    Review Received: July 28, 2022
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    0 out of 2 people found this review helpful
    Trawick International policy: Safe Travels First Class

    Will likely use Trawick again.

    Jane from FL
    Review Received: July 25, 2022
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    0 out of 3 people found this review helpful
    Trawick International policy: Safe Travels Single Trip

    Submitted a claim months ago and still don't have it.

    Patrick Malone from NC
    Review Received: July 25, 2022
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    8 out of 10 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    I only communicated with Trawick after my return from tour. I felt the representative was abrupt when I spoke with her.

    Jean from NC
    Review Received: July 25, 2022
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    2 out of 4 people found this review helpful