Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
289,915
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AVG. MONTH
390
Total Reviews
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SINCE 2012
3,735
Detailed Rating
Customer Service Before Trip
4.29/5
Customer Service During Trip
3.48/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,735 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2135
  • 4
    701
  • 3
    402
  • 2
    162
  • 1
    307
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  • Trawick International policy: Safe Travels Explorer

    I submitted a claim but it doesn't show up on my account because it is pending. I would feel more assured of its receipt if the account at least said "pending" instead of "no claims". I am also not convinced that the claim I submitted is the claim that was received in that I had no option to save an in-process claim but still needed to write the claim over several days. I'm not sure what the computer saved or not. I took screen shots of what I think got submitted.

    All that is to say I'm not confident in the process of filing a claim so far. Even a follow up email from Trawick to say it had been received or even an inkling of how long it might take to get processed would be helpful. In this era of heightened insecurity, any touchstones along the way would be helpful.

    AK from RI
    Review Received: July 25, 2022
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    7 out of 10 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    I made a claim and it’s been over a month and I have heard absolutely nothing

    Erin from OH
    Review Received: July 25, 2022
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    3 out of 5 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    This year is travel year for us! It’s interesting that I chose Trawick Travel insurance for all of our trip insurance needs. Their prices are the best and they have the best reviews, too! Although we don’t want to cancel our trip, having Trawick trip insurance is a good backup in case we need to cancel.
    We just finished our one trip and all’s well. We didn’t need to make a claim.

    Nanette from CA
    Review Received: July 25, 2022
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    0 out of 3 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Virginia from IN
    Review Received: July 24, 2022
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    1 out of 1 people found this review helpful

    The claim took an excessive amount of time to process! I truly feel that this claim is ligit, but you say no😡. I lost an entire day of vacation and had to make two trips to the airport to even get my trip started! Total inconvenience!!!!! Delta never notified me of a completely different carrier and flight time and day. Myticket clearly stated trip interrupted

    Trawick International policy: Safe Travels Explorer

    FranciscaMyrna from NY
    Review Received: July 24, 2022
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    0 out of 0 people found this review helpful

    Zero Complaint made me feel taken cared of. The time it took to get my refund is very reasonable. Thank you. I have recommended you to family and friends. This is my first claim since being a loyal customer for years. I was not disappointed.Continue the good work.

    Trawick International policy: Safe Travels Explorer Plus

    Never again will I buy trip insurance from Trawick. My doctor informed me that I would not be able to fly or visit
    Mexico City because of oxygen issues. I immediately contacted Trawick, told them that the hotel I had reserved canceled my reservation without charge, so the only claim would be for airfare. Only after trying numerous times to get a refund from Aeromexico whose only option was a voucher which I would be unable to use, did I contact Trawick. They sent me a form to complete which I submitted along with my doctor’s report. I received one notice about their large volume of claims. Then nothing. I contacted them again with no response. Finally, I called and was told my claim was being processed and not to expect anything for at least 60 days. So, they have my money and don’t even have the courtesy to respond. My friend who was traveling with me has received her refund. Terrible service from Trawick.

    Darlene from CA
    Review Received: July 23, 2022
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    15 out of 16 people found this review helpful
    Trawick International policy: Safe Travels Single Trip

    Shirley Fox from AZ
    Review Received: July 23, 2022
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    0 out of 1 people found this review helpful

    I am still waiting to speak with a representative. Claim filed on 7-18-2022.
    Shirley Fox

    Trawick International policy: Safe Travels First Class

    I requested an additional day be added to my coverage dates via email and 24 hours later my policy was updated at no extra cost and the representative was very nice.

    Sheron from PA
    Review Received: July 23, 2022
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    2 out of 2 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Got Covid on the trip. Incurred expenses.

    Brent from CA
    Review Received: July 21, 2022
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    0 out of 7 people found this review helpful
    Trawick International policy: Safe Travels Explorer Plus

    The site was easy to use. The number of policies available was great. I was able to find a policy with good coverage that was within my budget

    Diane from NY
    Review Received: July 21, 2022
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    1 out of 3 people found this review helpful