Trawick International Travel Insurance Reviews

Will use again...excellent service!

I booked a Princess transfer bus from Vancouver to Seattle Airport. The bus transfer got us to the airport late and we missed our flight and had to book another flight for that evening. So I think this case falls into Trip Interruption category.

I was not able to get to my cruise on time due to flight delays. I file my claim 2 weeks ago and have heard NOTHING.

I had to call several times to get clarification on my policy and what paperwork I needed to file a claim correctly after a covid trip interruption. Everyone I talked to was fabulous and helpful and kind and understanding and patient and explained things clearly and well... Great customer service overall!!! Now I just hope the process of filling and processing my claim is just as easy and wonderful and understanding and helpful!

I called the Trawick International help line from the airport after the airline canceled my flight home. The Representative was very nice and helpful. It was reassuring to know that I would be reimbursed for expenses caused by the flight cancelation.

When I found out I needed to extend y policy by a day, your representative was very helpful and pleasant.

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I was unable to reach anyone at Trawick by telephone, so I filed a claim online. However, there was no place for me to explain the circumstances for my claim. There was just a dropdown menu for me to select one of their reasons. So, the basis of my claim wasn't explained by me. I was supposed to go on a cruise with a friend, but her father got diagnosed with severe dementia that was proceeding rapidly, and she was told that he was dying. I cancelled my trip because she couldn't go because she had to take care of her father, and she didn't know when he would die. I got a refund for my cruise and my airfare. However, I had paid $219.63 for a transportation service to and from the cruise ship. I was told on the phone that if I cancelled the transportation in advance of the trip, that I would get a refund. I cancelled on April 2. The service was supposed to be provided on June 26. This was well in advance. However, when I cancelled, I got an email that informed me that they were currently not giving refunds. They were only giving credits to my account. They changed the contract to read that during Covid19 and until it passed, they were not giving refund. This was done after the fact. I looked in my account and the credit is not there. I emailed the company again, and they emailed me again and instructed me to look in my account. I did, and it is not there. I filed a dispute with my credit card company and it took them over two months to hear back from the company. My credit card company, Citibank, will not remove the charge from my account. Consequently, I filed a claim with Trawick. I tried every method I could think of to get my money back. The name if the company is GetTransfer. I emailed Trawick a copy of the bill I paid for the service, and a copy of the document I received after I cancelled the service that said that I was refunded on the bottom of the page.

The claim was submitted on 6/22

Claim/Policy Number: 982248927-1306571
Member Name: Khai Nguyen
Member E-mail Address: kikicall2@yahoo.com
Total Number of Attachments: 7