Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
292,404
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AVG. MONTH
486
Total Reviews
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SINCE 2012
3,751
Detailed Rating
Customer Service Before Trip
4.28/5
Customer Service During Trip
3.49/5
Customer Service During Claim
2.98/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,751 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2145
  • 4
    702
  • 3
    405
  • 2
    163
  • 1
    308
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  • Trawick International policy: Safe Travels Journey

    Not particularly responsive from a timeliness perspective to processing claims. Told
    me could be 60+ days before my claim is processed. Web submission form for the claim did not function properly and only captured and submitted the first line of the expenses expanding table, and caused me to incur additional work to correct.

    Matthew from KS
    Review Received: July 17, 2022
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    9 out of 10 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    We made our trip as planned, so did not need to make a claim. I appreciate that you have followed up to ask about the trip.

    Sally from CA
    Review Received: July 17, 2022
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    0 out of 1 people found this review helpful
    Trawick International policy: Safe Travels First Class

    Will use again...excellent service!

    Karen vanhoogstraat from MO
    Review Received: July 16, 2022
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    2 out of 3 people found this review helpful
    Trawick International policy: Safe Travels First Class

    Ken from NY
    Review Received: July 16, 2022
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    0 out of 0 people found this review helpful

    I submitted a claim - now months ago and heard nothing.

    Trawick International policy: Safe Travels Explorer Plus

    I booked a Princess transfer bus from Vancouver to Seattle Airport. The bus transfer got us to the airport late and we missed our flight and had to book another flight for that evening. So I think this case falls into Trip Interruption category.

    Richard from CA
    Review Received: July 16, 2022
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    1 out of 4 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    I was not able to get to my cruise on time due to flight delays. I file my claim 2 weeks ago and have heard NOTHING.

    Tamara from OH
    Review Received: July 15, 2022
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    11 out of 11 people found this review helpful

    Review Updated: 08/12/2022

    This is a TERRIBLE Company. I was not able to make my cruise because of constant delays with the airline. I took this policy incase this would happen and was told it covered this concern.. Even the cruise line said I had a claim yet I was denied reimbursement by this company. I will NEVER use travel insurance again.

    Trawick International policy: Safe Travels Single Trip

    I had to call several times to get clarification on my policy and what paperwork I needed to file a claim correctly after a covid trip interruption. Everyone I talked to was fabulous and helpful and kind and understanding and patient and explained things clearly and well... Great customer service overall!!! Now I just hope the process of filling and processing my claim is just as easy and wonderful and understanding and helpful!

    Yusra from VA
    Review Received: July 15, 2022
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    5 out of 5 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    I called the Trawick International help line from the airport after the airline canceled my flight home. The Representative was very nice and helpful. It was reassuring to know that I would be reimbursed for expenses caused by the flight cancelation.

    Amy from TX
    Review Received: July 14, 2022
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    9 out of 9 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    When I found out I needed to extend y policy by a day, your representative was very helpful and pleasant.

    Kathleen from PA
    Review Received: July 14, 2022
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    7 out of 7 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    N/A

    William from CA
    Review Received: July 13, 2022
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    0 out of 1 people found this review helpful

Last updated: July 6, 2026