Trawick International Travel Insurance Reviews

It was a relief to have a person answer my call for emergency assistance promptly.

It seems to be taking too long to process my claim.

Couldn't file my claim online but got a wonderful person (Kiera) on the phone. She sent me form's to file my claim. I mailed certified & waiting for acknowledgement. My rating was 3 stars because it is not complete. If I am as satisfied as I was with Kiera of course that will change

We had delayed baggage and will try to claim compensation for that

I started the process with Trawick by leaving a voicemail yesterday and will reply on the results when you contact me in 4 weeks

When I phoned Trawick International from London to ask how to file a claim, the man I talked to told me to go online to cbpconnect.com. He said I'd have to provide documentation from my doctor stating that I shouldn't travel with Covid. I tried to file a claim four times online (the website is not user-friendly) and decided to wait until I return home as I'm going to have to scan some documents to attach to the claim. The call took 5 minutes, for which I had to pay a high fee as I was calling from London.

The customer service representative I spoke to regarding filing a claim was very pleasant and helpful. I contracted Covid while on my cruise and need to file a trip interruption claim. She forwarded me the forms to use once I know what the refunds I may or may not be receiving from the airlines and the cruise line. Hopefully the claim filing and response experience will be just as good.

I purchased insurance with your company by someone who recommended your company. I have filed a claim for trip interruption as I contacted covid and was not able to complete my trip. I was 3 days isolated on the Holland America cruise and 11 days in Vancouver, Canada. I will finally get to leave tomorrow, July 11. I look forward to hearing the follow-up to my claim soon and will be able to give more accurate information concerning my experience with Squaremouth once I am home.

The last leg of our trip home was canceled by United two days before we were to leave Israel. United provided a very bad alternative itinerary that was in no way comparable to what we originally booked, which was a non-stop at the Preferred level at the right time to coordinate with our international flight. The entire trip was covered by the policy. We tried to move our El Al flight so that it made a better connection but they could only offer seats that would have cost $4000 *more* per person (since it was so last minute & business class). United refused to make any arrangements to improve our itinerary, such as paying for a hotel, even though we offered that as an option we could live with. So I emailed Trawick and outlined the situation, asking for advice and assistance as to what our options were, including whether Trawick would approve the big upcharge to move the international flight or would they approve the cost of us flying on a different airline in the States so that we didn't have to suffer through the awful United itinerary. Their first response was: go ahead and file a claim and find out. So I wrote back and noted that they didn't answer my questions, that I needed an answer because I can't spend $8000 and wonder if they are going to pay the claim, so please provide an answer. Their return response was, we did answer the question. By this time we have less than a day before our tour ends, so I called them and explained the situation again and they basically said, oh if United offered you any other flight, we won't pay for trip delay or trip cancellation. We considered paying out of pocket anyway to get a better flight on another carrier but by that time all the decent flights were booked up. The result was that we were awake for 47 hours straight (minus a few hours dozing on the planes) while we waited in terminals and took 3 flights at odd times instead of the 2 nicely coordinated flights we originally purchased. Trawick reps showed a complete lack of concern; relying on them actually made the situation worse. I will never, ever, EVER buy travel insurance from Trawick again. I'm wondering if travel insurance in general is worth it if this is how they treat you when something actually goes wrong.

While on our first Alaskan Cruise, I unfortunately came down with COVID. So far our experience with and interaction with Trawick has been Exceptional! Their personnel helped us prepare the Insurance Forms needed to file our Claim. Without their help we wouldn’t have known where to begin. Anxiously awaiting reimbursement for most of missed trip. Thank you again!