Trawick International Travel Insurance Reviews

We recognize that all policies are governed by the details of the offered coverage. Still, we were disappointed to learn that the Missed Connection coverage offered by Trawick is so limited: it only covers you in the event of a weather delay. In other words, if you miss your tour/cruise departure because an airline has cancelled your flight and put you on another two days later, you miss your departure and are not covered. Policies offered by other providers are more inclusive and we wish this limitation had been clearer on the comparison chart

We had to cancel a trip for 6 people because our grandson became infected with Covid. We filed a claim on June 16, and the woman I spoke to (Gigi) was very helpful and nice. We are now awaiting review of this claim, and I was told it would likely take some time. We are hoping for the best, as the Covid coverage that included our family was the main reason we selected Trawick.

Air Canada canceled flight 8757 on Sat. June 18th. We filed a claim for 1 lost bag ( it has been 2.5 weeks) and one for hotel and a meal as we drove from Toronto to Columbus OH. I talked to a rep who found us in the system and directed me to the other rep who said to use the website. The website did not recognize our last name and policy number. I just sent CBP an email via the website asking for help in making a claim.

Time to get a claim approved and reimbursed is exceptionally long.

Easy to sign up for insurance. Fast response when I changed the date and the amount.

I obtained the claim form easily. However I received an email that it could take awhile to process due to volume of claims.

Trawick Int'l has sent me a statement that it may take up to 60 days to process my claim. It seems to me this is far too long to process a very simple straight forward claim with all the requested documents submitted as requested.

We had to cancel our trip due to a terminal illness in our family. We submitted a claim nearly a month ago and haven't gotten a resolution. Our claim is quite straightforward and falls clearly within the limits of the policy, which allows for trip cancellation if there is serious illness of a non-traveling family member (in this case my mom, who learned several weeks before our trip that she only had about a month left to live -- she died during the time period that we would have been out of the country had we not cancelled the trip). So we're not thrilled with how long it takes to review claims, especially given that we're dealing with a lot in the aftermath of my mom's death and that the insurance payout will help us to pay off some credit card charges made for the trip that we didn't go on.

I was concerned about the BVI government requirement that I have proof of quarantine accomodation insurance. See this quote from the
requirement to enter the BVI re the January 6, 2022 update:

Must provide proof of travel insurance (mandatory) which includes minimum coverage for:
COVID-19 medical costs including hospitalization, doctor’s visit and prescriptions
Medical repatriation
Quarantine accommodation costs

I called Trawick about acquiring this proof and was given incorrect information, and was told that the cost for this coverage was going to be in addition to my existing coverage. Only later did I find out that my existing policy had the coverage I needed, and if I had believed Trawick, I could have wasted a large sum of money - if I remember correctly in the neighborhood of $1,000.