Trawick International Travel Insurance Reviews

I was unable to reach anyone at Trawick by telephone, so I filed a claim online. However, there was no place for me to explain the circumstances for my claim. There was just a dropdown menu for me to select one of their reasons. So, the basis of my claim wasn't explained by me. I was supposed to go on a cruise with a friend, but her father got diagnosed with severe dementia that was proceeding rapidly, and she was told that he was dying. I cancelled my trip because she couldn't go because she had to take care of her father, and she didn't know when he would die. I got a refund for my cruise and my airfare. However, I had paid $219.63 for a transportation service to and from the cruise ship. I was told on the phone that if I cancelled the transportation in advance of the trip, that I would get a refund. I cancelled on April 2. The service was supposed to be provided on June 26. This was well in advance. However, when I cancelled, I got an email that informed me that they were currently not giving refunds. They were only giving credits to my account. They changed the contract to read that during Covid19 and until it passed, they were not giving refund. This was done after the fact. I looked in my account and the credit is not there. I emailed the company again, and they emailed me again and instructed me to look in my account. I did, and it is not there. I filed a dispute with my credit card company and it took them over two months to hear back from the company. My credit card company, Citibank, will not remove the charge from my account. Consequently, I filed a claim with Trawick. I tried every method I could think of to get my money back. The name if the company is GetTransfer. I emailed Trawick a copy of the bill I paid for the service, and a copy of the document I received after I cancelled the service that said that I was refunded on the bottom of the page.

The claim was submitted on 6/22

Claim/Policy Number: 982248927-1306571
Member Name: Khai Nguyen
Member E-mail Address: kikicall2@yahoo.com
Total Number of Attachments: 7

It was a relief to have a person answer my call for emergency assistance promptly.

It seems to be taking too long to process my claim.

Couldn't file my claim online but got a wonderful person (Kiera) on the phone. She sent me form's to file my claim. I mailed certified & waiting for acknowledgement. My rating was 3 stars because it is not complete. If I am as satisfied as I was with Kiera of course that will change

We had delayed baggage and will try to claim compensation for that

I started the process with Trawick by leaving a voicemail yesterday and will reply on the results when you contact me in 4 weeks

When I phoned Trawick International from London to ask how to file a claim, the man I talked to told me to go online to cbpconnect.com. He said I'd have to provide documentation from my doctor stating that I shouldn't travel with Covid. I tried to file a claim four times online (the website is not user-friendly) and decided to wait until I return home as I'm going to have to scan some documents to attach to the claim. The call took 5 minutes, for which I had to pay a high fee as I was calling from London.

The customer service representative I spoke to regarding filing a claim was very pleasant and helpful. I contracted Covid while on my cruise and need to file a trip interruption claim. She forwarded me the forms to use once I know what the refunds I may or may not be receiving from the airlines and the cruise line. Hopefully the claim filing and response experience will be just as good.

I purchased insurance with your company by someone who recommended your company. I have filed a claim for trip interruption as I contacted covid and was not able to complete my trip. I was 3 days isolated on the Holland America cruise and 11 days in Vancouver, Canada. I will finally get to leave tomorrow, July 11. I look forward to hearing the follow-up to my claim soon and will be able to give more accurate information concerning my experience with Squaremouth once I am home.

The last leg of our trip home was canceled by United two days before we were to leave Israel. United provided a very bad alternative itinerary that was in no way comparable to what we originally booked, which was a non-stop at the Preferred level at the right time to coordinate with our international flight. The entire trip was covered by the policy. We tried to move our El Al flight so that it made a better connection but they could only offer seats that would have cost $4000 *more* per person (since it was so last minute & business class). United refused to make any arrangements to improve our itinerary, such as paying for a hotel, even though we offered that as an option we could live with. So I emailed Trawick and outlined the situation, asking for advice and assistance as to what our options were, including whether Trawick would approve the big upcharge to move the international flight or would they approve the cost of us flying on a different airline in the States so that we didn't have to suffer through the awful United itinerary. Their first response was: go ahead and file a claim and find out. So I wrote back and noted that they didn't answer my questions, that I needed an answer because I can't spend $8000 and wonder if they are going to pay the claim, so please provide an answer. Their return response was, we did answer the question. By this time we have less than a day before our tour ends, so I called them and explained the situation again and they basically said, oh if United offered you any other flight, we won't pay for trip delay or trip cancellation. We considered paying out of pocket anyway to get a better flight on another carrier but by that time all the decent flights were booked up. The result was that we were awake for 47 hours straight (minus a few hours dozing on the planes) while we waited in terminals and took 3 flights at odd times instead of the 2 nicely coordinated flights we originally purchased. Trawick reps showed a complete lack of concern; relying on them actually made the situation worse. I will never, ever, EVER buy travel insurance from Trawick again. I'm wondering if travel insurance in general is worth it if this is how they treat you when something actually goes wrong.