Trawick International Travel Insurance Reviews

Your company makes it quite difficult to file a claim, or talk with a human who know any information regarding much of anything, my flight got cancelled for two days and the insurance I purchased was not helpful when I needed it.

Trawick claims to be experiencing so many claims that there are delays in processing them. They haven’t said how long the delay might be, they haven’t confirmed that my claim requires no additional documents or support. Who knows how long it will take? Extremely unsatisfactory

Waiting to hear about my claim as I had to revise my itinerary. Was told the process will be slow and no feedback about whether my claim will be honored.

The claim has been submitted for nearly 2 months and I still have not heard anything except they are behind in processing. Very disappointed with the service since submitting claim

We had to cancell our planned trip to France becaise of a sudden detoriation of my wife's health.
I filed all the necessary paperwork but was informed that it could take up to 90 days to resolve the issue.
In my opinion this is far too long and when I travel again in the future I might reconsider another insurance company

I filed and sent a complaint dated June 27, 2022. I got Covid during my trip to Alaska, fortunately my symptoms were minor. However, I had to stay on quarantine for 8 days in Vancouver, BC Canada, (from June 6 thru June 13th), so I contacted your Customer Service Department, and they instructed me on how to find, fill and send a form for a claim. A few days later I experienced a urinary infection, so I called ´On Call´ to ask for a doctor prescription, or maybe a conference call with a doctor. They did respond some days later, that no doctor was available in Canada to assist me. After the quarantine, I was able to travel to USA, and contacted the Company again on June 15 by phone to ask for a consultation with a doctor in the Lafayette, LA area. I received a very bad treatment, no solution, I felt insulted and aggravated by the operator who took my call, besides of putting up with my illness until I got back home.
I have submitted my claim and expenditure receipts and I am waiting for a reply and a claim number. I will be submitting additional receipts as soon as I receive my American Express card statement.

I well like to get money back

Filing a claim is somewhat difficult & not self explanatory. Trawick customer service line is nonexistent. Filed claim three weeks ago; haven’t heard anything.

Only interaction was to request an extension of 1 day to the policy to accommodate some additional travel arrangements since the initial policy purchase. Agent was reached easily with no waiting. Change was made easily at no additional cost. New Documents were obtained very quickly. Everything went went very well.
Didn't need the policy(trip went off without a hitch), but hopefully this interaction is representative of any potential claim handling.

Was pretty simple to change names on insurance